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Tivoli Alvor Algarve Resort - Food and Drink

Avenida Jose Saramago, Alvor, Algarve, Portugal, 8500-032

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 6 toilets with adaptations.
    • The toilets with adaptations are located near the lower family pool and the Shore! Bar, within the Pluma Junior Club, the Wellness Centre, Carosello Restaurant, Roastic Restaurant and the Essenze Restaurant.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located near the lower family pool and the Shore! Bar, within the Pluma Junior Club, the Wellness Centre and Essenze Restaurant.
    • Male step-free standard toilet facilities are located in the Carosello Restaurant.
    • Female step-free standard toilet facilities are located in the Roastic Restaurant.
    • Toilets within the Pluma Junior Club are placed at a lower height for children.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations cubicles or in the toilet areas just outside them.
  • Washroom and Shower Facilities View
    • Shower facilities with adaptations are located near the lower family pool and the Shore! Bar as well as in the Wellness Centre.
    • Standard shower facilities are located near to the pools.

Food and Drink (Carosello Restaurant, Roastic Restaurant, Salty Bar and Cook Out Restaurant)

  • Restaurant Bar Café 1 View
    • Carosello is located between the family pools and the adult pool, next to the Roastic Restaurant, Salty Bar and Cook Out.
    • The most accessible route has steep slopes.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • There is a small lip on the threshold of the opening.
    • There is a small lip on the threshold of the opening.
    • The width of the opening is 130cm.
    • There is step-free level access throughout all areas.
    • Counters include: service counters.
    • None of the counters are at a suitable height for standing users.
    • All counters are at a suitable height for seated users.
    • Menu types include: handheld and online.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny and patterned.
    • Seating available in this area includes: chairs without armrests and benches.
    • Some seating is fixed.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
  • Restaurant Bar Café 2 View
    • Roastic is located near the Carosello Restaurant, Salty Bar and Cook Out Restaurant.
    • The most accessible route has steep slopes.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • The width of the opening is 200cm.
    • There is step-free level access throughout all areas.
    • Counters include: a self-service counter and self-service counters.
    • None of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: countertop, handheld and online.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
  • Restaurant Bar Café 3 View
    • Salty Bar is located between the Roastic Restaurant and Carosello Restaurant, and the upper family pool.
    • The most accessible route has steep slopes.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • Counters include: a self-service counter and a bar.
    • None of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: countertop.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 4 View
    • Cook Out is located in front of Roastics Restaurant, near to the upper family pool.
    • The most accessible route has steep slopes.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is sloped and stepped access into this area.
    • The slope gradient varies between slight and steep.
    • There is 1 step.
    • There are no handrails.
    • The step is clearly marked.
    • The slope does not bypass the step.
    • The slope leading to Cook Out is uneven.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • The flooring in this area is uneven.
    • There is a bar.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is background noise in this area.
    • Lighting levels vary according to time of day.

Food and Drink (Essenze, Mad Med, Adult Pool Bar and Shore! Bar)

  • Restaurant Bar Café 1 View
    • Essenze is located near the adult pool and Mad Med Restaurant.
    • The most accessible route has steep slopes.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is ramped access into this area.
    • The ramp has a slight gradient.
    • The ramp is over 150cm wide.
    • The ramp does not have handrails.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 230cm.
    • There is step-free level access throughout all areas.
    • Counters include: a service counter and self-service counters.
    • Some of the counters are at a suitable height for standing users.
    • Some of the counters are at a suitable height for seated users.
    • Menu types include: countertop.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny and patterned.
    • Seating available in this area includes: chairs without armrests, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
  • Restaurant Bar Café 2 View
    • Mad Med is located to the right of Essenze, near the adult pool.
    • Step-free access to the Mad Med Restaurant is only available by going through Essenze.
    • There is an alternative external entrance into the restaurant with both a ramp and steps.
    • The most accessible route has steep slopes.
    • There is a manual door to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There is an opening without doors.
    • The width of the opening is 200cm.
    • There is step-free level access throughout all areas.
    • Counters include: a service counter and self-service counters.
    • Some of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: countertop.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests, benches and high stools.
    • Furniture available in this area includes: tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.
  • Restaurant Bar Café 3 View
    • The Adult Pool Bar is located next to the adult pool.
    • The most accessible route has a step.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There is sloped and stepped access into this area.
    • The slope has a slight gradient.
    • There is 1 step.
    • There are no handrails.
    • The step is unmarked.
    • The slope does not bypass the step.
    • The step is at the base of the gate leading into the pool area.
    • The slope (with a raised threshold) is immediately beyond the gate leading down into the pool area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 98cm.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 120cm.
    • Menu types include: countertop.
    • There may be background noise in this area.
    • Lighting levels vary according to time of day.
    • There are sun loungers located next to the pool.
  • Restaurant Bar Café 4 View
    • Shore! Bar is located near the main reception building and the lower family pool.
    • The most accessible route has steep slopes.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • Counters include: a self-service counter and a bar.
    • All counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: countertop and handheld.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: armchairs, benches and high stools.
    • Furniture available in this area includes: coffee tables and high tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.

Food and Drink (Tent Bar)

  • Restaurant Bar Café 1 View
    • The Tent Bar is located at the front of the resort, opposite the reception building.
    • The most accessible route has steep slopes.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is ramped access into this area.
    • The ramp has a steep gradient.
    • The ramp is over 150cm wide.
    • The ramp does not have handrails.
    • There are double manual doors.
    • The doors open towards you.
    • The doors have a high colour contrast.
    • The doors are easy to open.
    • One of the doors was locked at the time of the survey.
    • The width of the opening is 80cm.
    • There is step-free level access throughout all areas.
    • The main bar is at a height of 115cm.
    • Counters include: service counters and a bar.
    • Some of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: countertop.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests, armchairs and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Food and Drink (Arcade Bar)

  • Restaurant Bar Café 1 View
    • The Arcade Bar is located in the arcade area near the main reception.
    • This bar serves hot beverages and soft drinks only.
    • The most accessible route has steep slopes.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is ramped access into this area.
    • The ramp has a slight gradient.
    • The ramp is over 150cm wide.
    • The ramp does not have handrails.
    • The Arcade Bar can also be accessed by steps.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 137cm.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: high stools.
    • Furniture available in this area includes: high tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.

Toilet with Adaptations (Carosello Restaurant - Male - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located within the male toilet area situated in Carosello Restaurant.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There is a manual door along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • Pictorial signage indicating the presence of a toilet with adaptations is located on the door leading into the main toilet area. There is no signage on the specific cubicle door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 90cm.
    • The door has a lever twist lock.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 158cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 100cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a medium colour contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 77cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 87cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wash basin mounted soap dispenser.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 136cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 93cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were low at the time of the survey.

Toilet with Adaptations (Roastic Restaurant - Female - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located in Roastic Restaurant.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There is a manual door along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • Pictorial signage indicating the presence of a toilet with adaptations is located on the door leading into the main toilet area. There is no signage on the specific adapted cubicle door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 88cm.
    • The door has a lever twist lock.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 158cm (width) x 160cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 88cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a medium colour contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 70cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 88cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wash basin mounted soap dispenser.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 138cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 134cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 96cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were low at the time of the survey.

Toilet with Adaptations (Essenze Restaurant - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located to the rear left of Essenze Restaurant.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
  • Access View
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens by sliding and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 81cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 165cm (width) x 170cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 115cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a medium colour contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 82cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 101cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 114cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 130cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 88cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Shore! Bar and Lower Family Pool - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the rear of the Shore! Bar and near the lower family pool.
  • Route View
    • The most accessible route to the toilet has steep slopes.
    • Doors are held open along the most accessible route.
    • This route has uneven surfaces and narrow openings.
  • Access View
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens by sliding and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 70cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 162cm (width) x 170cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a medium colour contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 78cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 100cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 120cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 94cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were low at the time of the survey.