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Tivoli La Caleta Tenerife Resort - Food and Drink

La Enramada, 9, Adeje, Tenerife, 38670

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 8 toilets with adaptations.
    • The toilets with adaptations are located on level 1 off the lobby next to El Classico Sports, on level 0 outside Gusto Restaurant, in the grounds next to the Guilty Pool Bar, in the grounds next to the adult pool, in the SEEN Beach Club and in the gym.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located on level 1 off the lobby next to El Classico Sports, on level 0 outside Gusto Restaurant, in the grounds next to the Guilty Pool Bar, in the grounds next to the adult pool, in the SEEN Beach Club and in the gym.
    • Female and male standard toilet facilities with stepped access are located next to the freshwater pool.
  • Changing Facilities View
    • Standard changing facilities are located within the gym and spa.
    • Parent and baby changing facilities are located within the toilet with adaptions next to Guilty Pool Bar, SEEN Beach Club and the adult pool.

Food and Drink (Building - Gusto, Suite and Tea and El Classico Sports Bar)

  • Restaurant Bar Café 1 View
    • Gusto is located on level 0, to the right after exiting the lift.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 142cm.
    • There is step-free level access throughout all areas.
    • Counters include: self-service counters.
    • None of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menus types include: countertop and mobile phone app.
    • The following are available: gluten free food, dairy free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests and armchairs.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
  • Restaurant Bar Café 2 View
    • Suite and Tea is located on level 1, to the right of the lobby.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 105cm.
    • Menus types include: countertop, digital and mobile phone app.
    • The following are available: takeaway cups.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: armchairs, sofas and high stools.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
  • Restaurant Bar Café 3 View
    • El Classico is located on level 1 next to the lobby.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • The main entrance into the bar is from the lobby. There are two additional entrances from the external area which are either ramped or stepped.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 155cm.
    • There is step-free level access throughout the majority of areas.
    • There is a bar.
    • The surface height is 110cm.
    • Menus types include: handheld and mobile phone app.
    • The following are available: drinking straws and takeaway cups.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: armchairs and high stools.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were low at the time of the survey.

Food and Drink (Grounds Yakuza and Alma Cocktail)

  • Restaurant Bar Café 1 View
    • Yakuza is located to the right of the Freshwater Pool.
    • The most accessible route has stepped access.
    • Doors are held open along the most accessible route.
    • There are 4 steps.
    • The steps have some clear markings.
    • There is a handrail on the left, going up, for the steps.
    • There is a single manual door.
    • The door is permanently held open.
    • The door has a high colour contrast.
    • The width of the opening is 95cm.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: external seating.
    • The following areas have step-free access via ramps: external seating.
    • There is a bar.
    • The surface height is 110cm.
    • Menus types include: handheld and mobile phone app.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.
  • Restaurant Bar Café 2 View
    • Alma Cocktail Bar is located is located on the upper terrace of the grounds, accessed by level 1.
    • The most accessible route has a steep slope.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 116cm.
    • Menus types include: handheld and mobile phone app.
    • The following are available: drinking straws and takeaway cups.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: armchairs, sofas, benches and high stools.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Food and Drink (Grounds - La Caleta, Guilty Pool Bar, Guilty By Oliver and SEEN Beach Club)

  • Restaurant Bar Café 1 View
    • La Caleta Lounge is located in the grounds, next to the saltwater pool.
    • The most accessible route has steep slopes.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into this area.
    • There are double automatic doors.
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • The width of the opening is 258cm.
    • There is step-free level access throughout all areas.
    • There is a self-service counter.
    • The surface height is 95cm.
    • Menus types include: countertop and handheld.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: armchairs and sofas.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to there being different types of lights in the space.
  • Restaurant Bar Café 2 View
    • Guilty Pool Bar is located in the grounds, next to the saltwater pool.
    • The most accessible route has steep slopes.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 114cm.
    • Menus types include: mobile phone app.
    • The following are available: drinking straws and takeaway cups.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: high stools.
    • Furniture available in this area includes: high tables.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
  • Restaurant Bar Café 3 View
    • Guilty by Oliver is located within the grounds next to the saltwater pool.
    • The most accessible route has steep slopes.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into this area.
    • There is a single manual door.
    • The door is permanently held open.
    • The door has a low colour contrast.
    • The width of the opening is 110cm.
    • There is step-free level access throughout all areas.
    • Menus types include: handheld and mobile phone app.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: armchairs and sofas.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were low at the time of the survey.
  • Restaurant Bar Café 4 View
    • SEEN Beach Club is located at the rear of the grounds next to the saltwater pool.
    • The most accessible route has steep slopes.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into this area.
    • There are double automatic doors.
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • The width of the opening is 140cm.
    • There is a second set of double automatic doors .
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • The width of the opening is 127cm.
    • There are closed curtains at each of the sets of doors.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 113cm.
    • Menus types include: mobile phone app.
    • The following are available: drinking straws and takeaway cups.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.

Toilet with Adaptations (Grounds - next to Guilty Pool Bar and Saltwater Pool - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located in the grounds next to the Guilty Pool Bar and the saltwater pool.
  • Route View
    • The most accessible route to the toilet has steep slopes.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens by sliding and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 79cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 213cm (width) x 322cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • The lateral transfer space on the left is 85cm (from the side of the toilet pan to the wall).
    • The lateral transfer space on the right is 85cm (from the side of the toilet pan to the wall).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a medium colour contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 95cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 96cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 76cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Grounds - in Seen Beach Bar - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located at the rear of the seating area.
  • Route View
    • The most accessible route to the toilet has steep slopes.
    • Doors are held open along the most accessible route.
    • This route also has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 76cm.
    • The door has a twist lock.
    • Internally the door has a medium colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 305cm (width) x 150cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • The lateral transfer space on the left is 197cm (from the side of the toilet pan to the wall).
    • The lateral transfer space on the right is 76cm (from the side of the toilet pan to the wall).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 104cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 104cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 77cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.