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Tivoli La Caleta Tenerife Resort - Swimming Pools, Spa and Fitness

La Enramada, 9, Adeje, Tenerife, 38670

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 8 toilets with adaptations.
    • The toilets with adaptations are located on level 1 off the lobby next to El Classico Sports, on level 0 outside Gusto Restaurant, in the grounds next to the Guilty Pool Bar, in the grounds next to the adult pool, in the SEEN Beach Club and in the gym.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located on level 1 off the lobby next to El Classico Sports, on level 0 outside Gusto Restaurant, in the grounds next to the Guilty Pool Bar, in the grounds next to the adult pool, in the SEEN Beach Club and in the gym.
    • Female and male standard toilet facilities with stepped access are located next to the freshwater pool.
  • Changing Facilities View
    • Standard changing facilities are located within the gym and spa.
    • Parent and baby changing facilities are located within the toilet with adaptions next to Guilty Pool Bar, SEEN Beach Club and the adult pool.

Resort Pools

  • Pool 1 View
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include narrow walkways.
    • Seating available around the pool includes: sun loungers.
    • There is an emergency alarm poolside.
    • This is the saltwater pool.
    • The saltwater pool is located at the centre of the grounds.
    • There are slopes on the paths leading to the pool.
    • There is step free access to the pool area.
    • The pool has step-free access via ramp.
    • There is a central handrail.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers and a bar.
    • There is also stepped and ladder access into the pool, which are bypassed by the ramp.
  • Pool 2 View
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include narrow walkways.
    • Seating available around the pool includes: sun loungers.
    • There is an emergency alarm poolside.
    • This is the freshwater pool
    • The freshwater pool is located in the grounds near the main building
    • There are slopes on the paths leading to the pool.
    • There is a ramp which bypasses steps to access the pool area.
    • The pool has step-free access via hoist only.
    • Alternatively, access into the water is via 7 steps.
    • There is a central handrail.
    • The handrail is easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The steps have some clear markings.
    • The following adaptations are available for disabled people: a hydraulic hoist.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers.
  • Pool 3 View
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include narrow walkways.
    • Seating available around the pool includes: sun loungers, sofas and benches.
    • Some chairs are fixed.
    • There is an emergency alarm poolside.
    • This is the adults pool
    • The adults pool is located to the rear of the grounds, at the rear of the Guilty Pool Bar.
    • There are slopes on the paths leading to the pool.
    • There is ramped access to the pool area.
    • Access into the water is via 7 steps.
    • There are handrails on both sides, that are within reach.
    • The handrails are easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The steps are unmarked.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers.
    • The pool is separated into 3 sections.
    • All 3 sections have stepped access.

Toilet with Adaptations (Grounds - next to Guilty Pool Bar and Saltwater Pool - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located in the grounds next to the Guilty Pool Bar and the saltwater pool.
  • Route View
    • The most accessible route to the toilet has steep slopes.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens by sliding and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 79cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 213cm (width) x 322cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • The lateral transfer space on the left is 85cm (from the side of the toilet pan to the wall).
    • The lateral transfer space on the right is 85cm (from the side of the toilet pan to the wall).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a medium colour contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 95cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 96cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 76cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Grounds - next to the Adult Pool - No Transfer)

  • Location View
    • The toilet surveyed is located to the right of the adult pool.
  • Route View
    • The most accessible route to the toilet has steep slopes.
    • There are no doors to open along the most accessible route.
    • This route also has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 77cm.
    • The door has a twist lock.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 127cm (width) x 195cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is not a lateral transfer space next to the toilet.
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 52cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 110cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 111cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 90cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Grounds - in Seen Beach Bar - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located at the rear of the seating area.
  • Route View
    • The most accessible route to the toilet has steep slopes.
    • Doors are held open along the most accessible route.
    • This route also has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 76cm.
    • The door has a twist lock.
    • Internally the door has a medium colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 305cm (width) x 150cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • The lateral transfer space on the left is 197cm (from the side of the toilet pan to the wall).
    • The lateral transfer space on the right is 76cm (from the side of the toilet pan to the wall).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 104cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 104cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 77cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Tivoli Shape - Gym and Padel Courts

  • The gym is located across the road from the main hotel.
  • There is step-free level access into the gym.
  • There is a key fob/card reader at a height of 118cm.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 86cm.
  • The door has a high colour contrast.
  • There is a second, single manual door.
  • The door is permanently held open.
  • The width of the opening is 135cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is not staffed.
  • Some flooring is shiny and patterned.
  • The walls and floor have a high colour contrast.
  • There is clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels were even at the time of the survey.
  • There are two Padel Courts available next to the gym.
  • One court has step-free level access and the other has stepped access.
  • There are high stools and tables located next to the courts.

Toilet with Adaptations (Tivoli Shape - Gym and Padel Courts - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located at the rear of the padel courts, within the building.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 81cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 280cm (width) x 185cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • The lateral transfer space on the left is 77cm (from the side of the toilet pan to the wall).
    • The lateral transfer space on the right is 165cm (from the side of the toilet pan to the wall).
    • There is a lever flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 39cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 77cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 83cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 120cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Spa Entrance from Grounds

  • This entrance is located off the path in the grounds.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 11 steps as you enter.
  • There are handrails on both sides, that are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm-45cm.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 139cm.
  • The doors have a high colour contrast.

Lift (Resort Building to Spa)

  • The lift surveyed is located along the corridor.
  • The most accessible route to the lift has step-free level access.
  • Doors are held open along the most accessible route.
  • Standard Lift View
    • Levels -1, 0, 1, 2, 3 can be accessed by this lift.
    • The lift door has a medium colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 130kg.
    • The control buttons have a low colour contrast.
    • None of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 119cm.
    • The internal dimensions of the lift are 152cm (width) x 200cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a varying colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator.
    • Lighting levels vary due to the use of large glazed walls.

Spa

  • About View
    • The spa is located on level 0 of the main building.
    • Facilities available include; a swimming pool, a hot tub, a sauna, a steam room, treatment rooms and changing rooms.
    • There is also a beauty salon, Igloo cold room and a fitness room available.
  • Getting Around View
    • There is step-free level access throughout all areas.
    • Some flooring is shiny.
    • There is background noise in some areas of the venue.
    • Lighting levels vary due to the size of the space.
  • Reception View
    • There is step-free level access to reception.
    • The height of the reception desk is 76cm.
    • There is not a lowered section at the desk.
    • There is not a hearing assistance system.
    • There is background noise in this area.
    • Some flooring is shiny.
    • Lighting levels vary due to the size of the space.
  • Sauna View
    • The sauna is located within the wet area, next to the indoor pool.
    • The most accessible route to the sauna has step-free level access.
    • There is a manual door along the most accessible route.
    • There is written text signage on or near the door.
    • There is step-free level access into the sauna.
    • There is a single manual door.
    • The door opens towards you.
    • The width of the opening is 60cm.
    • The door has a low colour contrast.
  • Steam Room View
    • The steam room is located within the wet area, next to the indoor pool.
    • The most accessible route to the steam room has step-free level access.
    • There is a manual door along the most accessible route.
    • There is written text signage on or near the door.
    • There is step-free level access into the steam room.
    • There is a single manual door.
    • The door opens towards you.
    • The width of the opening is 64cm.
    • The door has a low colour contrast.
  • Treatment Room View
    • There is step-free level access into the treatment room.
    • The treatment room surveyed was Mirra.
    • There are 10+ treatment rooms available.
    • There is a single manual door.
    • The door is permanently held open.
    • The width of the opening is 73cm.
    • The door has a low colour contrast.
    • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
    • There is space for an assistance dog to rest.
    • There is no emergency alarm.
    • The walls and floor have a high colour contrast.
    • The treatment table is free standing and height adjustable.
    • The length of the treatment table is 200cm.
    • Seating available in this room includes: armchairs.
    • Furniture available in this room includes: coffee tables.
    • There is not a hearing assistance system.
    • There is no (or very little) background noise in this room.
    • Lighting levels were low at the time of the survey.
    • Lighting levels are adjustable.
    • There is a step into the standard showers.

Changing Area

  • Changing Area View
    • The female and male changing area was surveyed.
    • The changing area surveyed is located to the right of the reception.
    • The distance from reception is 4m.
    • The most accessible route to the changing area has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the changing area.
    • There is a single manual door.
    • The door is permanently held open.
    • The width of the opening is 73cm.
    • The door has a low colour contrast.
    • Internally the door has a low colour contrast.
    • Facilities in this area include: changing cubicles, toilets, showers and lockers.
    • There are no lockers at a suitable height for a wheelchair user.
  • Toilet Facilities View
    • There is step-free level access to the toilet facilities.
    • Ambulant toilet facilities are not available.
    • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
    • The wash basin has a lever mixer tap.
  • Shower Facilities View
    • This is one step to the shower facilities.
    • There are no handrails for the step.
    • The step is unmarked.
    • The height of the step is not between 15cm and 18cm.
    • The height of the step is 19cm.
    • There is a fixed shower head and a separate detachable shower head.
    • The shower controls are lever mixer.
    • There is no shower seat.
    • There are no grab rails for the shower.
    • There are no dropdown rails for the shower.

Spa Pools

  • Pool 1 View
    • This is an indoor relaxation pool.
    • There is step-free level access throughout this area.
    • Seating available around the pool includes: sun loungers.
    • There is not an emergency alarm poolside.
    • Lighting levels vary due to the use of large glazed walls.
    • Access into the water is via a ladder.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities include: poolside showers.
  • Pool 2 View
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Seating available around the pool includes: sun loungers and armchairs.
    • There is not an emergency alarm poolside.
    • There is step free access to the outdoor area via the double doors along the main corridor, There are two pools, one cold water and one hot water.
    • Access into the water is via 4 steps.
    • There is a handrail on the right going down.
    • The handrail is easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The steps have some clear markings.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities include: poolside showers.