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Tivoli Marina Vilamoura - Food and Drink

Marina de Vilamoura, Algarve, Portugal, 8125-901

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 6 toilets with adaptations.
    • The toilets with adaptations are located within the spa area, on floors 00, on floor 0, at Purobeach poolside, near the Oregano Restaurant and family poolside.
    • The transfer space varies between left and right in the toilets with adaptations.
    • There is an additional toilet with adaptations within the Purobeach Restaurant.
    • This restaurant is outside the resort but is managed by the resort.
    • Female and male step-free standard toilet facilities are located in the spa area on floor 00, and on floor 0.
    • There are additional female and male standard toilets in the Purobeach Restaurant.
    • This restaurant is outside the resort but is managed by the resort.
  • Changing Facilities View
    • Parent and baby changing facilities are located in one of the toilet with adaptations on floor 0.
  • Washroom and Shower Facilities View
    • Shower facilities with adaptations are located in the Purobeach Poolside toilet with adaptations.
    • Standard shower facilities are located next to the family pool and the indoor pool.

Food and Drink (Oregano Restaurant, Purobeach Poolside Bar, D' Azur Pool Bar and Purobeach Restaurant)

  • Restaurant Bar Café 1 View
    • Oregano is located next to the family pool, external to the main hotel building.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is ramped access into this area.
    • The ramp has a steep gradient.
    • The ramp is between 75cm and 150cm wide.
    • The ramp does not have handrails.
    • The ramp overcomes a single step.
    • There are double manual doors.
    • The doors open towards you.
    • The doors have a low colour contrast.
    • The width of the opening is 210cm.
    • There is step-free level access throughout all areas.
    • Counters include: self-service counters and a payment counter.
    • Some of the counters are at a suitable height for standing users.
    • Some of the counters are at a suitable height for seated users.
    • Menu types include: handheld.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
  • Restaurant Bar Café 2 View
    • Purobeach Poolside Bar is located in the poolside area.
    • Access to the Purobeach poolside has to be booked in advance.
    • The Purobeach poolside area is adults only.
    • Purobeach poolside is accessed step-free from an entrance external to the resort near to the car park entrance.
    • There is an alternate entrance with a steep ramp in the resort car park.
    • There is stepped access to the Purobeach poolside area from paths located inside the resort near to the family pool.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is ramped access into this area.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide.
    • The ramp does not have handrails.
    • The ramp listed above accesses the whole Purobeach poolside area and bypasses a set of steps.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 110cm.
    • Menu types include: handheld.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: sofas.
    • Furniture available in this area includes: tables and coffee tables.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 3 View
    • D' Azur Pool Bar is located next to the family pool.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • Step-free access is via a path to the left of the bar from the family pool to the rear of the seating area.
    • There is stepped access directly from the poolside.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a step directly between the bar and some seating next to the pool, this can be bypassed by taking a longer route to the poolside along the general poolside paths.
    • Counters include: a service counter and a bar.
    • All counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: handheld.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests and high stools.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
    • There are pool loungers within the bar area.
  • Restaurant Bar Café 4 View
    • Purobeach Restaurant is located next to the beach.
    • The most accessible route has a slight ramp.
    • There is a manual door to open along the most accessible route.
    • There is ramped and stepped access into this area.
    • The ramp gradient varies between slight and steep.
    • There are 6 steps.
    • There are handrails on both sides.
    • The steps are clearly marked.
    • The ramp bypasses the steps.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • The width of the opening is 166cm.
    • There is step-free level access throughout all areas.
    • Counters include: a service counter and bars.
    • Some of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: handheld.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Food and Drink (Voyage Restaurant, Pepper's Steakhouse, The Argo and Glee Boutique Café)

  • Restaurant Bar Café 1 View
    • Voyage Restaurant is located on floor 00, near the pool area.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is ramped access into this area.
    • The ramp has a slight gradient.
    • The ramp is over 150cm wide.
    • The ramp does not have handrails.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 190cm.
    • There is not step-free level access throughout.
    • The following areas have step-free access via ramps: access between the seating and buffet counters.
    • Counters include: a service counter and self-service counters.
    • None of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: countertop.
    • The following are available: gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
  • Restaurant Bar Café 2 View
    • Pepper's Steakhouse is located on floor 0, towards the rear of the hotel.
    • The first set of doors at the entrance leads into a waiting area in The Argo bar.
    • The Argo bar can also be accessed via a lift located externally to the building.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 200cm.
    • There is a second set of double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 200cm.
    • There is step-free level access throughout all areas.
    • Menu types include: menu boards, handheld and online.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.
  • Restaurant Bar Café 3 View
    • The Argo is located to the rear of the hotel on floor 0. The entrance is external to the hotel and provides step-free access.
    • There is stepped access into The Argo from floor 0 of the hotel.
    • There is step-free access into The Argo from floor 0 of the hotel via Pepper's Steakhouse first set of doors. This entrance is only open when Pepper's Steakhouse is open.
    • There are no doors to open along the most accessible route.
    • There is step-free level access via lift into this area.
    • The lift bypasses 10+ steps.
    • There are double automatic doors.
    • The doors open by sliding.
    • The doors have a low colour contrast.
    • The width of the opening is 100cm.
    • There is a second set of double automatic doors.
    • The doors open by sliding.
    • The doors have a low colour contrast.
    • The width of the opening is 100cm.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the raised bar seating.
    • Counters include: a service counter and a bar.
    • None of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: handheld.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 4 View
    • Glee Boutique Café is located in the lobby area of the hotel on floor 0.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • The surface height is 96cm.
    • Menu types include: countertop and handheld.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and sofas.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Lift (The Argo and Pepper's Steakhouse)

  • The lift surveyed is located off the Vilamoura Marina to the right of the hotel.
  • The most accessible route to the lift has a steep ramp.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Floors 0 and 1 can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1000kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 90cm.
    • The internal dimensions of the lift are 135cm (width) x 155cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Family Pool and Oregano Restaurant - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located off the swimming pool area next to the Oregano Restaurant.
  • Route View
    • The most accessible route to the toilet has a slight ramp.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens by sliding and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 70cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 180cm (width) x 255cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 105cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a sensor tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 85cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 112cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 105cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 120cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror which is angled for ease of use.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Purobeach Poolside and Bar - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located off the Purobeach poolside bar and swimming pool area.
    • Access to the Purobeach poolside bar and swimming pool is via a slight ramp bypassing steps.
  • Route View
    • The most accessible route to the toilet has a slight ramp.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free access via ramp into the facility.
    • The ramp has a slight gradient.
    • The ramp is over 150cm wide.
    • There are no handrails for the ramp.
    • The ramp bypasses 3, 10cm high steps.
    • There is tactile and pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 81cm.
    • The door has no lock (broken at the time of survey).
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 205cm (width) x 325cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however they are obstructed.
    • The lateral transfer space on the left is 135cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 70cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 82cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 87cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 124cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror which is angled for ease of use.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Shower Facilities View
    • There is a wheel in shower in the cubicle.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is no emergency alarm.
    • There is a detachable shower head.
    • The shower controls are lever mixer.
    • There is no shower seat.
    • There are no grab rails for the shower.
    • There are no dropdown rails for the shower.

Toilet with Adaptations (Purobeach Beachside - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located next to the Purobeach Restaurant.
    • Access to the toilet facilities is by the same ramp bypassing steps that accesses the restaurant main entrance.
  • Route View
    • The most accessible route to the toilet has a steep ramp.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free access via ramp into the facility.
    • The ramp gradient varies between slight and steep.
    • There are level resting areas along the ramp.
    • The ramp is between 75cm and 150cm wide.
    • There are handrails on both sides.
    • There are 6 steps into the facility.
    • There are handrails on both sides.
    • The handrails are not easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The handrails do not extend horizontally beyond the first and last step.
    • The steps are clearly marked.
    • The height of the steps is between 15cm and 18cm.
    • The height of the highest step is 18cm.
    • The depth of the steps is not between 30cm-45cm.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 90cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 170cm (width) x 255cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 105cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a low colour contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 80cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 94cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 105cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror which is angled for ease of use.
    • There is no shelf.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 97cm.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey.