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Tivoli Marina Vilamoura - Swimming Pools, Spa and Fitness

Marina de Vilamoura, Algarve, Portugal, 8125-901

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 6 toilets with adaptations.
    • The toilets with adaptations are located within the spa area, on floors 00, on floor 0, at Purobeach poolside, near the Oregano Restaurant and family poolside.
    • The transfer space varies between left and right in the toilets with adaptations.
    • There is an additional toilet with adaptations within the Purobeach Restaurant.
    • This restaurant is outside the resort but is managed by the resort.
    • Female and male step-free standard toilet facilities are located in the spa area on floor 00, and on floor 0.
    • There are additional female and male standard toilets in the Purobeach Restaurant.
    • This restaurant is outside the resort but is managed by the resort.
  • Changing Facilities View
    • Parent and baby changing facilities are located in one of the toilet with adaptations on floor 0.
  • Washroom and Shower Facilities View
    • Shower facilities with adaptations are located in the Purobeach Poolside toilet with adaptations.
    • Standard shower facilities are located next to the family pool and the indoor pool.

Resort Pools (Family, Purobeach and Indoor)

  • Pool 1 View
    • The family pool is located to the south of the hotel near to the Oregano Restaurant and the D' Azur Pool Bar.
    • This is an outdoor pool.
    • The following areas have step-free access via ramps: the pool.
    • Access around the pool area may include uneven surfaces.
    • Seating available around the pool includes: sun loungers and a seated viewing balcony (with step-free access).
    • There is not an emergency alarm poolside.
    • The seated viewing balcony has seats with and without armrests, sofas and coffee tables.
    • The pool has step-free access via slope.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities include: a children's pool, poolside showers and a bar.
    • There is a counter for pool towels and other items located near to the pool.
    • The children's pool is located near to the pool. There are steep slopes bypassing steps between the pools.
    • Near to the family pool are standard toilets and a toilet with adaptations which is also shared with the Oregano Restaurant.
  • Pool 2 View
    • The Purobeach pool is accessed step-free via a path located externally to the main resort.
    • There is stepped access into the area from within the resort.
    • This is an adult only area and places must be reserved.
    • On reaching the area there is a counter area.
    • There is a ramp bypassing the steps next to the counter to access the poolside itself as well as the Purobeach Bar.
    • Standard toilets and toilets with adaptations are available in the area.
    • This is an outdoor pool.
    • The following areas have stepped access: some seating areas.
    • The following areas have step-free access via ramps: the poolside, accessed by a slight ramp bypassing steps.
    • Access around the pool area may include narrow walkways and narrow openings.
    • Seating available around the pool includes: sun loungers and relaxation beds.
    • Some seating is fixed.
    • There is not an emergency alarm poolside.
    • Access into the water is via 7 steps.
    • There are no handrails for the steps.
    • The steps have some clear markings.
    • The pool is staffed at all times.
    • Additional facilities include: a bar.
  • Pool 3 View
    • The indoor pool in located within the spa area of the building.
    • There is a stair lift bypassing 5 steps on approach to the pool.
    • At the top of these steps there is a lowered shower area with a small step on either side between you and the pool.
    • This is an indoor pool.
    • The following areas have stepped access: the poolside.
    • The flooring is shiny.
    • Seating available around the pool includes: sun loungers.
    • There is not an emergency alarm poolside.
    • Lighting levels vary due to the use of large glazed walls.
    • The pool has step-free access via hoist only.
    • Alternatively, access into the water is via a ladder.
    • The following adaptations are available for disabled people: a wet side chair.
    • The pool is staffed at peak times only.
    • Additional facilities include: poolside showers.

Counter (Purobeach Pool)

  • The counter is located on approach to Purobeach pool, at the top of the level change leading to the pool area.
  • The most accessible route to the counter has a slight slope.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is step-free level access to the counter.
  • The door to enter the hut in which the counter is situated is 90cm wide.
  • The counter is for visitors to the pool.
  • The pool is exclusive adults only and must be booked in advance.
  • The height of the counter is 94cm.
  • There is not a lowered section at the counter.
  • The counter has windows which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

Lift (Indoor Pool)

  • The lift surveyed is located on floor 00, in the spa area.
  • The most accessible route to the lift has step-free level access.
  • There is a manual door along the most accessible route.
  • This lift is a platform lift.
  • Platform Lift View
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The internal dimensions of the lift are 85cm (width) x 110cm (depth).
    • The control buttons have a medium colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • The lever needs to be held constantly when in use.
    • The lift is slow moving.

Spa

  • About View
    • The spa is located on floor 00 of the main building, accessed by a set of double doors with a width of 200cm.
  • Getting Around View
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have stepped access: the Thermal Oasis on floor 0, accessed by 7 steps which can be bypassed by a platform lift.
    • There are a set of 5 steps to access the indoor pool on floor 0 which can be bypassed by a platform lift.
    • The flooring is shiny.
    • There may be background noise.
    • There is wayfinding signage.
    • Signage is clearly visible with high contrasting colours.
    • Seating available in the building includes: chairs with armrests, armchairs, sofas, benches, stools and sun loungers.
    • Lighting levels vary due to the size of the space.
  • Reception View
    • There is step-free level access to the reception.
    • The height of the reception desk is 76cm.
    • There is not a lowered section at the desk.
    • There is not a hearing assistance system.
    • There is no (or very little) background noise in this area.
    • The flooring is shiny.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: benches and stools.
  • Sauna View
    • The sauna is located in the Thermal Oasis.
    • The most accessible route to the sauna has a platform lift.
    • There is a manual door along the most accessible route.
    • There is written text signage on or near the door.
    • There are 2 steps into the gym.
    • There are no handrails for the step.
    • The steps are unmarked.
    • The height of the steps is not between 15cm and 18cm.
    • The height of the highest step is 8cm.
    • The depth of the steps is not between 30cm-45cm.
    • There is a single manual door.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 76cm.
    • The door has a low colour contrast.
    • There is no emergency alarm.
  • Steam Room View
    • The steam room is located in the Thermal Oasis.
    • The most accessible route to the steam room has a platform lift.
    • There is a manual door along the most accessible route.
    • There is written text signage on or near the door.
    • There is one step to the steam room.
    • There are no handrails for the steps.
    • The step is unmarked.
    • The height of the step is not between 15cm and 18cm.
    • The height of the step is 8cm.
    • There is a single manual door.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 76cm.
    • The door has a low colour contrast.
    • There is no emergency alarm.
  • Treatment Room View
    • There is step-free level access into the treatment room.
    • There is a single manual door.
    • The door opens away from you.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has a high colour contrast.
    • There is room for a wheelchair user to manoeuvre.
    • There is space for an assistance dog to rest.
    • There is no emergency alarm.
    • The walls and floor have a high colour contrast.
    • The treatment table is free standing at a fixed height.
    • The length of the treatment table is 185cm.
    • Seating available in this room includes: sofas and stools.
    • Furniture available in this room includes: coffee tables.
    • There is not a hearing assistance system.
    • There is no (or very little) background noise in this room.
    • Lighting levels were even at the time of the survey.
    • There is a step-free shower in the treatment room.
    • The width of the door to access the shower is 60cm.
    • The height of the wash basin is 90cm.
  • Additional Facilities View
    • There is a variety of seating available in the spa area for relaxation.
    • There is a Jacuzzi with stepped access in the Thermal Oasis.

Lift (Thermal Oasis)

  • The lift surveyed is located in the Thermal Oasis.
  • The most accessible route to the lift has step-free level access.
  • There is a manual door along the most accessible route.
  • This lift is a platform lift.
  • Platform Lift View
    • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The internal dimensions of the lift are 70cm (width) x 90cm (depth).
    • The control buttons have a medium colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • The lever needs to be held constantly when in use.
    • The lift is slow moving.

Spa Shop and Spa Rooms

  • The counter is located to the rear of the spa area.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • This is a separate counter from the one at the front of the spa area.
  • It serves both as the counter for the spa rooms and for a small shop.
  • Staff at the counter will assist with the shopping experience.
  • The height of the counter is 89cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and armchairs.
  • Furniture available in this area includes: coffee tables.

Gym (Tivoli Shape)

  • The gym is located in the spa area on floor 00.
  • There is step-free level access into the gym.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 80cm.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is not staffed.
  • The walls and floor have a high colour contrast.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights, cable resistance machines and upper body machines where fixed seats can be removed.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.
  • There are lockers in the gym, the lowest is at a height of 75cm.

Toilet with Adaptations (Spa - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located in the spa area on floor 00.
    • The distance from spa area entrance is 50m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 83cm.
    • The door has a twist lock.
    • Internally the door has a medium colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 250cm (width) x 320cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 130cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a medium colour contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 88cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels were low at the time of the survey.
  • Shower Facilities View
    • There is a wheel in shower in the cubicle.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 45cm from the floor.
    • There is a grab rail for the shower.
    • The grab rail for the shower has a medium colour contrast.
    • There is a dropdown rail for the shower.
    • The dropdown rail for the shower has a medium colour contrast.
    • There are lockers at a height of 88cm and 169cm.