Access Guide
Toilet and Changing Facilities
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Toilet Facilities
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- There are 3 toilets with adaptations.
- The toilets with adaptations are located on levels 0 and 1, in the male and female standard toilets and in Primadonna Restaurant.
- The transfer space varies between toilets with adaptations.
- Female and male step-free standard toilet facilities are located on levels 1 and 2, next to the spa pool, within the spa, gym and indoor pool changing rooms, next to the pool bar, within Coco's Restaurant and in Primadonna Restaurant.
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Changing Facilities
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- Standard changing facilities are located within the spa, gym and indoor pool changing areas.
- Parent and baby changing facilities are located in the level 1 and Primadonna toilets with adaptations.
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Washroom and Shower Facilities
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- Standard shower facilities are located next to the pools.
Food and Drink (Internal - Moby Dick, Piano Bar and Cover)
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Restaurant Bar Café 1
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- Moby Dick is located on level 1.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors are permanently held open.
- The doors have a high colour contrast.
- The width of the opening is 185cm.
- There is step-free level access throughout all areas.
- Counters include: service counters.
- Some of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop.
- The following are available: drinking straws.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
- There is step-free access to the external seating area via the doors located either side of the restaurant.
- There is stepped access to the external seating area via the doors located at the rear of the restaurant.
- There are chairs with armrests in the external seating area.
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Restaurant Bar Café 2
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- The Piano Bar is located in the lobby.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout all areas, this may include the use of a lift.
- There is a bar.
- The surface height is 110cm.
- Menu types include: countertop and mobile phone app.
- The following are available: drinking straws.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests, armchairs, sofas, benches and high stools.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
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Restaurant Bar Café 3
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- Cover is located on level 2.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors are permanently held open.
- The doors have a high colour contrast.
- One of the doors was locked at the time of the survey but can be opened on request.
- The width of the opening is 108cm.
- There is step-free level access throughout all areas.
- Menu types include: handheld.
- The following are available: drinking straws.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests.
- There is background noise in this area.
- Lighting levels were low at the time of the survey.
Food and Drink (Internal - Aji and Terrace of Memories)
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Restaurant Bar Café 1
View
- Aji is located to the left of the lobby.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors are permanently held open.
- The doors have a high colour contrast.
- The width of the opening is 160cm.
- There is step-free level access throughout all areas.
- Menu types include: handheld and mobile phone app.
- The following are available: drinking straws.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and armchairs.
- Furniture available in this area includes: coffee tables and high tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
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Restaurant Bar Café 2
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- Tasca De Memories (Terrace of Memories) is located to the left of the lobby.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is a single manual door.
- The door is permanently held open.
- The door has a high colour contrast.
- The width of the opening is 91cm.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 109cm.
- The following are available: drinking straws.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests and sofas.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Food and Drink (External - Tiki Pool Bar, Coco's, Primadonna and Mar Club)
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Restaurant Bar Café 1
View
- Tiki Pool Bar is located next to the main pool.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 120cm.
- Menu types include: countertop.
- The following are available: drinking straws and takeaway cups.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: armchairs and sofas.
- Furniture available in this area includes: coffee tables.
- There may be background noise in this area.
- Lighting levels vary according to time of day.
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Restaurant Bar Café 2
View
- Coco's is located at the rear of the pool area.
- The most accessible route has step-free level access.
- There is an automatic door along the most accessible route.
- There is ramped and stepped access into this area.
- The ramp has a slight gradient.
- There are 2 steps.
- There are no handrails.
- The steps are unmarked.
- The ramp bypasses the steps.
- There are double manual doors.
- The doors open towards you.
- The doors have a low colour contrast.
- The doors are easy to open.
- There is a small lip on the threshold of the opening.
- The width of the opening is 90cm.
- The manual doors are accessed by the ramp.
- There is an automatic door, 108cm wide, accessed by the steps only.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 110cm.
- Menu types include: handheld and mobile phone app.
- The following are available: takeaway cups.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests and armchairs.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
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Restaurant Bar Café 3
View
- Primadonna is located to the right of the grounds.
- There is a key pad 130cm high to open the gate that accesses a bridge to cross for access to Primadonna.
- The most accessible route has a steep slope.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors open towards you.
- The doors have a low colour contrast.
- One of the doors was locked at the time of the survey but can be opened on request.
- The width of the opening is 110cm.
- During opening hours, a member of staff opens the doors for guests.
- There is step-free level access throughout all areas.
- Menu types include: handheld and mobile phone app.
- The following are available: drinking straws.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
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Restaurant Bar Café 4
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- Mar Club is located to the right of the grounds when exiting the building.
- The most accessible route has step-free level access.
- There is an automatic door along the most accessible route.
- This route has uneven surfaces.
- Access into this area is via a step.
- The step is unmarked.
- There are no handrails for the step.
- At the entrance there are logs which cause a step/larger threshold and also an uneven surface.
- There are double manual doors.
- The doors are permanently held open.
- The doors have a high colour contrast.
- The width of the opening is 180cm.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 110cm.
- Menu types include: handheld and mobile phone app.
- The following are available: drinking straws.
- There may be background noise in this area.
- Lighting levels vary according to time of day.
Toilet with Adaptations (Primadonna - Female - Left Hand Transfer)
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Location
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- The toilet surveyed is located at the rear of the restaurant.
- The distance from the entrance is 5m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens by sliding and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 83cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 219cm (width) x 219cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 140cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 45cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 55cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 87cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a low colour contrast.
- The soap dispenser is 90cm from the floor.
- There are paper towels for drying hands.
- There is not a hand dryer.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a mirror which is angled for ease of use.
- There is no shelf.
- The cubicle has a waste bin and a pedal bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 91cm.
- The walls and floor have a low colour contrast.
- Lighting levels were even at the time of the survey.
