Access Guide
Toilet and Changing Facilities
-
Toilet Facilities
View
- There are 8 toilets with adaptations.
- The toilets with adaptations are located in cubicles within the male and female standard toilets in: Building 3 (Lantern), the spa, the tennis courts, Castle View Restaurant, the Ballroom and the conference facilities.
- The transfer space varies between left and right in the toilets with adaptations.
- Female and male step-free standard toilet facilities are located in Building 3 (Lantern), the fitness centre, the spa, the tennis courts, Castle View Restaurant, the Ballroom and the conference facilities.
-
Changing Facilities
View
- Changing facilities with adaptations are located on level 0 of Building 3 (Lantern).
- Standard changing facilities are located in the spa and at the tennis courts.
- Parent and baby changing facilities are located in the female standard toilets on levels 0 and 1 of Building 3 (Lantern).
-
Washroom and Shower Facilities
View
- Standard shower facilities are located at poolside.
Food and Drink (Building 3 - (Lantern) - Mediterranean Market, Burnt Cask Rum Bar, Izakaya Japanese Restaurant and Tattva Indian Restaurant)
-
Restaurant Bar Café 1
View
- The Mediterranean Market is located on level 0 of Building 3 (Lantern).
- There is a manual door to open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There is step-free level access throughout all areas.
- Counters include: service counters and self-service counters.
- Some of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Some flooring is shiny and patterned.
- Seating available in this area includes: chairs without armrests and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey.
- There are double manual doors to access the outdoor seating area.
- There is also a 1.5cm lipped threshold.
- The doors open away from you.
- The doors require effort to open.
- The width of the opening is 174cm.
- The doors have a high colour contrast.
- There are chairs with armrests in the outside seating area.
- The provision of gluten free, lactose free and dairy free food is dependent on guests giving prior notification of requirements.
-
Restaurant Bar Café 2
View
- Burnt Cask Rum Bar is located on level 1 of Building 3 (Lantern), off the lobby.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors open both ways.
- The doors have a high colour contrast.
- The doors require effort to open.
- The width of the opening is 212cm.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 120cm.
- The following are available: drinking straws and takeaway cups.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Some flooring is patterned.
- Seating available in this area includes: armchairs, sofas and high stools.
- Some seating is fixed.
- Furniture available in this area includes: coffee tables.
- There is background noise in this area.
- Lighting levels were low at the time of the survey.
-
Restaurant Bar Café 3
View
- Izakaya Japanese Restaurant is located on level 1 of Building 3 (Lantern).
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors open both ways.
- The doors have a high colour contrast.
- The doors require effort to open.
- The width of the opening is 224cm.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 122cm.
- Menu types include: handheld.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were low at the time of the survey.
- The provision of gluten free, lactose free and dairy free food is dependent on guests giving prior notification of requirements.
-
Restaurant Bar Café 4
View
- Tattva Indian Restaurant is located on level 0 of Building 3 (Lantern). It is accessed from outside, close to the Lantern pools.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors open towards you.
- The doors have a low colour contrast.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- There is a small lip on the threshold of the opening.
- The width of the opening is 86cm.
- There is step-free level access throughout all areas.
- Menu types include: handheld.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Some flooring is shiny and patterned.
- Seating available in this area includes: chairs with armrests and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
- The provision of gluten free, lactose free and dairy free food is dependent on guests giving prior notification of requirements.
Food and Drink (Grounds - Lantern Pool Bar, Sam Lord's Grill and Castle View Restaurant)
-
Restaurant Bar Café 1
View
- Lantern Pool Bar is located at the lower level of the Lantern pool.
- The most accessible route has a slight ramp.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps: the bar.
- There is a bar.
- The surface height is 121cm.
- The following are available: drinking straws and takeaway cups.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Seating available in this area includes: chairs with armrests and high stools.
- Furniture available in this area includes: tables and high tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary according to time of day.
-
Restaurant Bar Café 2
View
- Sam Lord's Grill is located in the grounds of the resort, next to Sam Lord's pool and the Kid's pool.
- The most accessible route has slight slopes.
- There are no doors to open along the most accessible route.
- There is sloped access into this area.
- The slope has a slight gradient.
- There is open plan access.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the bar.
- There is a bar.
- The surface height is 120cm.
- The following are available: drinking straws, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Seating available in this area includes: chairs with armrests and high stools.
- Furniture available in this area includes: tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary according to time of day.
- The provision of gluten free, lactose free and dairy free food is dependent on guests giving prior notification of requirements.
-
Restaurant Bar Café 3
View
- Castle View Restaurant is located in the grounds of the resort.
- The most accessible route has a slight slope.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors open towards you.
- The doors have a medium colour contrast.
- The doors require effort to open.
- There is a small lip on the threshold of the opening.
- The width of the opening is 136cm.
- There is step-free level access throughout all areas.
- Counters include: self-service counters and a bar.
- None of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: handheld.
- The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Some flooring is shiny and patterned.
- Seating available in this area includes: chairs without armrests, armchairs, sofas and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
- The provision of gluten free, lactose free and dairy free food is dependent on guests giving prior notification of requirements.
Styr Crazy Noodle Van
- The counter is located in the grounds of the resort, close to the Castle View pool.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 108cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- There may be background noise in this area.
- The menu is hand written on a board next to the van.
Live Wire Lounge
- The room is located in an outbuilding, just outside the main resort entrance.
- The distance from the resort entrance is 80m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors.
- The doors open towards you.
- The doors require effort to open.
- The width of the opening is 155cm.
- There is a small lip on the threshold of the opening.
- The doors have a medium colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: armchairs, sofas and high stools.
- Some seating is fixed.
- Furniture available in this room includes: high tables.
- None of the tables are fixed.
- There is not a hearing assistance system.
- There is background noise in this room.
- The lounge was not set up at the time of the survey.
- It is used for night club style events.
Toilet with Adaptations (Level 0 - Building 3 (Lantern) - Male - Left Hand Transfer)
-
Location
View
- The toilet surveyed is located on level 0 of Building 3 (Lantern), in the male standard toilets, outside the Mediterranean Market Restaurant.
- The distance from the lift is 30m.
-
Route
View
- The most accessible route to the toilet has step-free level access.
- There is a manual door along the most accessible route.
-
Access
View
- There is step-free level access into the facility.
- There is tactile and pictorial signage on or near the door.
- The door opens outwards and has a medium colour contrast.
- The door is easy to open.
- The width of the opening is 85cm.
- There is a second door.
- The door opens outwards and has a low colour contrast.
- The door requires effort to open.
- The width of the opening is 93cm.
- The door has a twist lock.
- Internally the door has a medium colour contrast.
- There is not a grab rail on the internal door.
-
Dimensions and Features
View
- The dimensions of the cubicle are 320cm (width) x 149cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 250cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a low colour contrast.
- There is no vertical grab rail for the toilet.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 45cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 55cm from the floor.
- The wash basin has a sensor tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 85cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 135cm from the floor.
- There are paper towels for drying hands.
- There is not a hand dryer.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are multiple coat hooks.
- The coat hooks are 100cm and 175cm from the floor.
- The walls and floor have a low colour contrast.
- Lighting levels were low at the time of the survey.
Toilet with Adaptations (Castle View Restaurant - Male - Right Hand Transfer)
-
Location
View
- The toilet surveyed is located in the Castle View Restaurant.
- The distance from the restaurant entrance is 8m.
-
Route
View
- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
-
Access
View
- There is step-free level access into the facility.
- There is tactile and pictorial signage on or near the door.
- The door opens inwards and has a medium colour contrast.
- The door requires effort to open.
- The width of the opening is 75cm.
- There is a second door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 86cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
-
Dimensions and Features
View
- The dimensions of the cubicle are 260cm (width) x 160cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 190cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the non-transfer side.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a low colour contrast.
- There is no vertical grab rail for the toilet.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 43cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 52cm from the floor.
- The wash basin has a sensor tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 85cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is not a soap dispenser.
- There are paper towels for drying hands.
- There is not a hand dryer.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There is one coat hook.
- The coat hook is 175cm from the floor.
- The walls and floor have a low colour contrast.
- Lighting levels were even at the time of the survey.
- There is a 2cm lipped threshold in the 1st doorway.
- There is a soap dispenser and hand dryer in the standard toilet area outside the cubicle.
- There is similar cubicle in the female standard toilets next to this one.
- The female cubicle with adaptations has left hand transfer.
