Access Guide
Toilet and Changing Facilities
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Toilet Facilities
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- There are 8 toilets with adaptations.
- The toilets with adaptations are located in cubicles within the male and female standard toilets in: Building 3 (Lantern), the spa, the tennis courts, Castle View Restaurant, the Ballroom and the conference facilities.
- The transfer space varies between left and right in the toilets with adaptations.
- Female and male step-free standard toilet facilities are located in Building 3 (Lantern), the fitness centre, the spa, the tennis courts, Castle View Restaurant, the Ballroom and the conference facilities.
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Changing Facilities
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- Changing facilities with adaptations are located on level 0 of Building 3 (Lantern).
- Standard changing facilities are located in the spa and at the tennis courts.
- Parent and baby changing facilities are located in the female standard toilets on levels 0 and 1 of Building 3 (Lantern).
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Washroom and Shower Facilities
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- Standard shower facilities are located at poolside.
Resort Pools (Lantern and Castle View)
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Pool 1
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- The Lantern pool (upper level) is located outside the Mediterranean Kitchen Restaurant to the rear of Building 3 (Lantern).
- This is an outdoor pool.
- There is step-free level access throughout the majority of this area.
- The following areas have stepped access: the bridge over the pool and 4 poster beds for relaxation.
- Seating available around the pool includes: sun loungers.
- Some seating is fixed.
- There is not an emergency alarm poolside.
- Access into the water is via 4 steps.
- There is a handrail that switches sides.
- The handrail is easy to grip.
- The steps are unmarked.
- The pool is not staffed and does not have a lifeguard.
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Pool 2
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- The Lantern pool (lower level) is located next to the Lantern Bar, to the rear of Building 3 (Lantern).
- Access to this pool from the upper level pool is via a ramp with a slight gradient or 5 steps.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: chairs with armrests and sun loungers.
- There is not an emergency alarm poolside.
- Access into the water is via 5 steps.
- There is a handrail that switches sides.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The steps are unmarked.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers and a bar.
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Pool 3
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- The Castle View pool is located in the grounds of the resort, outside Building B1 (Earth).
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- The pool has step-free access via ramp.
- There are no handrails for the ramp.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: a bar.
Resort Pools (Sam Lord's and Kid's)
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Pool 1
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- Sam Lord's pool is located outside Building 5, next to Sam Lord's Grill.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: chairs with armrests and sun loungers.
- There is not an emergency alarm poolside.
- The pool has step-free access via ramp.
- There are no handrails for the ramp.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers and a bar.
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Pool 2
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- The Kid's pool is next to Sam Lord's pool.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Some flooring is patterned.
- Seating available around the pool includes: chairs with armrests and sun loungers.
- There is not an emergency alarm poolside.
- Access into the water is via 3 steps.
- There are no handrails for the steps.
- The steps are unmarked.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers.
Fitness Centre
- The gym is located in an outbuilding, just outside the main resort entrance.
- There is step-free level access into the gym.
- There are double manual doors.
- The doors open towards you.
- The doors require effort to open.
- The width of the opening is 155cm.
- The doors have a medium colour contrast.
- There is step-free level access throughout.
- There are no doors along circulation routes.
- There is room for a wheelchair user to manoeuvre.
- The gym is not staffed.
- The walls and floor have a medium colour contrast.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights and cable resistance machines.
- There is not a hearing assistance system.
- There may be background noise in this room.
- Lighting levels were even at the time of the survey.
Fitness Centre - Exercising Room
- The room is located in the Fitness Centre.
- The distance from the Fitness Centre entrance is 10m.
- The most accessible route to the room has step-free level access.
- There are no doors to open along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 86cm.
- The door has a low colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- The walls and floor have a high colour contrast.
- Seating available in this room includes: benches.
- Seating is fixed.
- There is not a hearing assistance system.
- There may be background noise in this room.
- Lighting levels were even at the time of the survey.
Standard Toilet Facilities (Fitness Centre)
- The female and male standard toilet facilities were surveyed.
- The toilet is located in the Fitness Centre.
- The distance from the Fitness Centre entrance is 11m.
- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the toilet.
- There is pictorial signage on or near the door.
- The door opens inwards and has a medium colour contrast.
- The door requires effort to open.
- The width of the opening is 86cm.
- There is a second door.
- The door opens inwards and has a high colour contrast.
- The doors require effort to open.
- The width of the opening is 86cm.
- Internally the door has a low colour contrast.
- Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
- The wash basin has a sensor tap.
- Hand drying facilities include: a hand dryer.
- Lighting levels were even at the time of the survey.
Tennis Courts
- The tennis court facility is located in the resort grounds, near the car parks.
- There is step-free access via a slope to this area.
- The slope has a slight gradient.
- There is no signage on or near the entrance.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- Facilities in this area include: tennis courts and changing rooms.
- There is step-free level access throughout the majority of areas.
- There are no doors along circulation routes in this area.
- There is room for a wheelchair user to manoeuvre.
- The walls and floor have a high colour contrast.
- Seating available in this area includes: benches.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- There is a short steep threshold leading out to the tennis courts from the changing room area.
Standard Changing Rooms (Tennis Courts)
- The changing room surveyed is located to either side as you enter the tennis courts facility.
- The distance from the facility entrance is 5m.
- The most accessible route to the changing room has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the changing room.
- The door opens inwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 77cm.
- Internally the door has a low colour contrast.
- Washing and toilet facilities available in the changing room include: a standard toilet and a wash basin.
- Changing facilities available in the changing room include: a changing table/bench, a locker and a locker at a suitable height for a wheelchair user.
- The wash basin has a lever mixer tap.
- The toilet seat has a low colour contrast.
- There are paper towels for drying hands.
- There is a wall mounted hand dryer.
- The hand dryer has a low colour contrast.
- There is also a mirror and a shelf in the room.
- The walls and floor have a low colour contrast.
- Lighting levels were low at the time of the survey.
- There is 1.5cm lipped threshold leading into the changing rooms.
- The changing rooms are split into 2 rooms; the locker rooms and the toilets, including a cubicle with adaptations.
- Both rooms have the same types of door.
- The male and female changing rooms are identical in layout.
Toilet with Adaptations (Tennis Courts - Male - No Transfer Space)
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Location
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- The toilet surveyed is located in the tennis court changing rooms.
- The distance from the changing room entrance is 4m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is not any signage on or near the door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 86cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 142cm (width) x 252cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is not a lateral transfer space next to the toilet.
- There is a lever flush for the toilet.
- The flush is on the left as you face the toilet.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a low colour contrast.
- There is no vertical grab rail for the toilet.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 45cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder cannot be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 55cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 85cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is not a soap dispenser.
- There is not a towel dispenser.
- There is not a hand dryer.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a mirror.
- There is no shelf.
- The cubicle has no disposal facilities.
- There are no coat hooks.
- The walls and floor have a low colour contrast.
- Lighting levels were low at the time of the survey.
- The is a similar cubicle in the female standard changing room.
Island Essence Spa Entrance
- This entrance is located at the front of the spa building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double manual doors.
- The doors open towards you.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The width of the opening is 78cm.
- The doors have a medium colour contrast.
Island Essence Spa
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About
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- The spa is located in an outbuilding, just outside the main resort entrance.
- Facilities available include; a swimming pool, treatment rooms, changing rooms and a toilet with adaptations.
- The spa has 1 floor.
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Getting Around
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- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps: the swimming pool and cabana area.
- There is background noise.
- Seating available in the building includes: armchairs, sofas and relaxation beds.
- Lighting levels were low at the time of the survey.
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Reception
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- There is step-free level access to the reception.
- The height of the reception desk is 116cm.
- There is a lowered section at the desk, but it was obstructed at the time of the survey.
- The height of the lowered section is 65cm.
- The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels were low at the time of the survey.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Seating available in this area includes: armchairs and sofas.
- Some seating is fixed.
- Furniture available in this area includes: coffee tables.
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Treatment Room
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- There is step-free level access into the treatment room.
- There are 4 treatment rooms inside the spa.
- The Sugarcane Oasis room was surveyed.
- There is also a wheel-in shower room within the Sugarcane Oasis treatment room.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 85cm.
- The door has a medium colour contrast.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user.
- The walls and floor have a high colour contrast.
- The treatment table is free standing at a fixed height.
- The length of the treatment table is 180cm.
- Seating available in this room includes: chairs with armrests.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels were low at the time of the survey.
- Lighting levels are adjustable.
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Additional Facilities
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- There are 2 cabanas in the pool area which are also used for giving treatments.
Island Essence Spa - Pool
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Pool 1
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- The spa pool is accessed via the main relaxation area.
- There is a 3cm lipped threshold in the door leading out to the pool.
- There is then either a short ramp with a steep gradient or a single 14cm step to access the main pool area.
- This is an outdoor relaxation pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: sun loungers and sofas.
- Some seating is fixed.
- There is not an emergency alarm poolside.
- Access into the water is via 7 steps.
- There are handrails on both sides.
- The handrails are easy to grip.
- The step is unmarked.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers.
- There are 2 cabanas in the pool area which are used for giving treatments.
Standard Changing Room (Island Essence Spa - Male)
- The changing room surveyed is located in the spa, to the rear left of the reception area.
- The distance from the spa entrance is 30m.
- The most accessible route to the changing room has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the changing room.
- The door opens inwards and has a medium colour contrast.
- The door requires effort to open.
- The width of the opening is 85cm.
- Internally the door has a low colour contrast.
- Washing and toilet facilities available in the changing room include: a wheel-in shower, a toilet with adaptations, a standard toilet and a wash basin.
- Changing facilities available in the changing room include: a dry seat for changing , a locker and a locker at a suitable height for a wheelchair user.
- The wash basin has a sensor tap.
- The toilet seat has a low colour contrast.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low colour contrast.
- There is also a mirror and a shelf in the room.
- There is a wheel in shower in the changing room.
- There is not room for a wheelchair user to manoeuvre in the shower.
- There is no emergency alarm.
- There is a fixed shower head and a separate detachable shower head.
- The shower controls are lever mixer.
- There is no shower seat.
- There are no grab rails for the shower.
- There are no dropdown rails for the shower.
- The walls and floor have a low colour contrast.
- Lighting levels were even at the time of the survey.
- The female changing room is identical to this one.
Toilet with Adaptations (Island Essence Spa - Male - Left Hand Transfer)
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Location
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- The toilet surveyed is located in the male standard changing rooms.
- The distance from the spa entrance is 30m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is not any signage on or near the door.
- The door opens outwards and has a low colour contrast.
- The door requires effort to open.
- The width of the opening is 91cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 200cm (width) x 180cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 130cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is in the centre of the cistern.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a low colour contrast.
- There is no vertical grab rail for the toilet.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 42cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 52cm from the floor.
- The wash basin has a sensor tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 84cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a soap dispenser, however it is not wall mounted.
- There is not a towel dispenser.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has no disposal facilities.
- There are no coat hooks.
- The walls and floor have a low colour contrast.
- Lighting levels were low at the time of the survey.
- There is a similar cubicle in the female changing room.
- The female cubicle has right hand transfer.
