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Villiers Hotel, Dukes Bar and Restaurant

3 Castle Street, Buckingham, Buckinghamshire, MK18 1BS

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Access Guide

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Introduction

Opening Times

  • The venue is open 24hrs.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Milton Keynes Central.

Parking (Courtyard)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located in the hotel courtyard.
    • The car park type is open air/surface.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are cobbles.
    • The car park surface is cobbled.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
  • Comments View
    • There is one unmarked reserved area for Blue Badge holders. More can be reserved when booking your stay.
    • The car park is on a first come first serve basis.

Parking (Upper Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located on Castle Street.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is not a designated drop off point.
  • Comments View
    • The car park barrier opens on approach.
    • Exiting the car park is by a code entered via a keypad. The code is provided at reception when you book in. The keypad is between 105cm - 130cm from the floor.
    • The slope at the car park entrance/exit is steep.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on Castle Street.
    • There is ramped/sloped and stepped access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are light.
    • The width of the door opening is 97cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 94cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
  • Step(s) View
    • The step(s) is/are located in front of the entrance.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 4cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Dukes Bar and Restaurant Entrance)

  • Entrance View
    • This information is for the entrance located in the courtyard.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 68cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Reception

  • The desk/counter is 21m (22yd 2ft) from the Dukes bar and restaurant entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service(s).
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Eating and Drinking (Dukes Bar)

  • The following information is for the bar.
  • The bar is located behind the hotel reception.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the Dukes bar and restaurant entrance.
  • The standard height for tables is 61cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 11:00 - 23:00.
    • Tuesday 11:00 - 23:00.
    • Wednesday 11:00 - 23:00.
    • Thursday 11:00 - 23:00.
    • Friday 11:00 - 23:00.
    • Saturday 11:00 - 23:00.
    • Sunday 11:00 - 22:30.

Eating and Drinking (Dukes Restaurant)

  • The following information is for the restaurant.
  • The restaurant is located off the bar area.
  • Full table service is available.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 8m (8yd 2ft) from the Dukes bar and restaurant entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • The type of food served here is Modern British.
  • Opening Times View
    • Monday 12:00 - 14:30.
    • Monday 18:00 - 21:30.
    • Tuesday 12:00 - 14:30.
    • Tuesday 18:00 - 21:30.
    • Wednesday 12:00 - 14:30.
    • Wednesday 18:00 - 21:30.
    • Thursday 12:00 - 14:30.
    • Thursday 18:00 - 21:30.
    • Friday 12:00 - 14:30.
    • Friday 18:00 - 21:30.
    • Saturday 12:00 - 14:30.
    • Saturday 18:00 - 21:30.
    • Sunday 12:00 - 14:30.
    • Sunday 18:00 - 21:30.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G, 1 and 2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located off the main corridor.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 1 and 2.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 16m (17yd 1ft) from the Dukes bar and restaurant entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 79cm (2ft 7in).
  • The dimensions of the lift are 104cm x 137cm (3ft 5in x 4ft 6in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does not have tactile markings.
  • The lighting level in the lift is medium.

Room

  • General Information View
    • The Tourist Board rating is 4*.
    • There are 49 rooms in total.
    • There are 3 standard ground floor rooms.
    • There are 45 standard rooms on other floors.
  • Accessible Rooms View
    • There are accessible ensuite facilities.
    • There is / are 1 room(s) which has / have accessible ensuite facilities.
    • There is / are 0 adjoining room(s) available for carers.
  • Location and Access View
    • The accessible room viewed is 4m (4yd 1ft) from the Dukes bar and restaurant entrance.
    • There is level access from an accessible entrance.
    • Some accessible rooms are located in a separate building from the main hotel.
    • There is level access leading to the accessible room in a separate building.
  • Accessible Room View
    • The room number or room name viewed was 001.
    • The width of the door is 80cm (2ft 7in).
    • The height of the bed is 36cm (1ft 2in).
    • The measurement between the bed base and floor is 3cm (1in).
    • Light switches are within 120cm from floor level.
    • There is not a functional emergency alarm in the room.
    • No emergency alarm is fitted in the room.
    • An adjoining room is not available.
    • Assistance dogs are welcomed to stay with guests in accessible rooms.
  • Accessible Ensuite View
    • The width of the door to the ensuite is 93cm (3ft 1in).
    • The door opens outwards.
    • The door weight is light.
    • The dimensions of the accessible ensuite are 190cm x 160cm (6ft 3in x 5ft 3in).
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is not a flush on the transfer side.
    • Wall mounted grab rails are not available for the toilet.
    • The toilet seat is 48cm (1ft 7in) above floor level.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm in height.
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The height of the sink is 85cm (2ft 9in).
    • The tap type is lever.
    • There is a mixer tap for the sink.
    • There is not a functional emergency alarm available in the ensuite.
    • No emergency alarm is fitted in the ensuite.
    • Disposal facilities are available.
    • There are mirrors.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
  • Bath and Shower View
    • There is not a bath.
  • Wheel In Shower View
    • There is a wheel in shower.
    • The shower head is fixed.
    • The shower head height is 190cm (6ft 3in).
    • There is no shower seat .
    • There are handrails available for the shower.
  • Signage, colour contrast and lighting in accessible rooms View
    • There is no additional signage on or near the hotel door.
    • The colour contrast between the external hotel room door and wall is good.
    • The colour contrast between the walls and floor is good.
    • The colour contrast between the internal hotel room door and wall is poor.
    • The colour contrast between the external ensuite door and wall is poor.
    • Lighting levels are bright.
  • Colour contrast and lighting in accessible ensuite View
    • The colour contrast between the internal ensuite door and wall is poor.
    • The colour contrast between the walls and floor in the ensuite is good.
    • The colour contrast between the drop down rails and wall is poor.
    • The colour contrast between the grab rails and wall is poor.
    • Lighting levels are bright.
  • Auxiliary Aids - General View
    • Some hotel rooms have no auxiliary aids for people with sensory impairments.
    • The hotel does not provide other auxiliary aids for people with mobility impairments.
    • Assistance dogs are welcome to stay with guests in rooms.
    • The number of accessible rooms with baths is 0.
    • The number of accessible rooms with wheel in showers is 1.
  • Ground Floor Standard Rooms View
    • There are not standard rooms on the ground floor.
  • Standard Rooms on Other Floors View
    • There are standard rooms on other floors.
    • The other floors can be accessed by lift.
    • Adjoining rooms are not available.
  • Comments View
    • There is room number signage on the room door.
    • The door to the ensuite is locked by a push button handle.
    • There are both lever and twist/turn controls for the shower.
    • Most rooms are accessed by lift on either the first or second floors.
    • A few rooms on each of these floors, over the courtyard area are accessed by steps only.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located off the foyer area in the main corridor.
    • The female toilet(s) is/are approximately 14m (15yd 11in) from the Dukes bar and restaurant entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • Lighting levels are bright.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located off the main corridor.
    • The male toilet(s) is/are approximately 14m (15yd 11in) from the Dukes bar and restaurant entrance.
    • Inside the venue, there is not level access to the male toilet(s).
    • Lighting levels are bright.

Level Change (Standard Male Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located leading from the main corridor to the standard male toilets.
  • There is/are 8 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).

Additional Info

  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.