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Outpatients

Amersham Hospital, Whielden Street, Amersham, Buckinghamshire, HP7 0JD

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Access Guide

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Getting To The Hospital

  • By Road View
    • From the M40 Beaconsfield at Junction 2 follow signs for Amersham and take the A355. Continue down the steep hill and go straight across the first roundabout. Go left at the next roundabout at the bottom of the hill. At the next roundabout turn left into Whielden Street. The hospital is located 500 metres on the right. From the Chorleywood M25 junction follow signs for Amersham and take the A404. As you enter Amersham follow the signs for High Wycombe and take the bypass. Go straight across the Stanley Hill roundabout then turn right at the Gore Hill roundabout. At the bottom of the hill turn left at the mini roundabout then take the first left into Whielden Street. The hospital is located 500 metres on the right. From Aylesbury follow signs for Amersham and take the A413 then the Amersham bypass. At the Whielden Lane roundabout turn right onto the A404 to High Wycombe and then turn left into Whielden Street. Take the first left and the main car park is about 400m down the road. From High Wycombe follow signs for Amersham and take the A404 to Amersham. As you enter to Amersham you will pass a Crematorium on the left and then come to a roundabout. Go completely around the roundabout and head back towards High Wycombe. Take the first turning on the left into Whielden Street. Take the first leftand the main car park is about 400m down the road. Please Note: It is not possible to turn right into Whielden Street from the A404.
    • The main car park is at the rear of the building. There is an additional car park at the front of the building. There is also a limited number of parking spaces available on the public highway at the front of the hospital.
  • By Bus View
    • Amersham Hospital is served by the following buses: Route 1 Arriva/Carousel: High Wycombe – Hazlemere – Holmer Green - Amersham – Chesham Route 55 Redline Buses: Aylesbury – Stoke Mandeville Hospital – Wendover – Great Missenden –Amersham – Chesham Route 73 Red Rose Travel: Whelpley Hill – Chesham – Amersham – Winchmore Hill - Coleshill Route 353 Redline Buses: Slough – Stoke Poges – Gerrards Cross – The Chalfonts – Amersham.
  • By Train View
    • The nearest train station to Amersham hospital is Amersham station. Details of trains to Amersham station can be accessed via the Chiltern Railways website.
  • By Underground View
    • The nearest London Underground station is Amersham station.
  • Useful Links View

Getting Help and Assistance

  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the help desks.
  • Volunteers do not receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Hospital staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; large print on request, Makaton on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact staff at Main Entrance C and Entrance D.

Hospital Parking (Main Hospital Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the rear of the hospital site.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is concrete.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 5 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 367cm x 480cm (12ft x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 18m (19yd 2ft) from the Main Entrance C.
  • Comments View
    • There is free parking for Blue Badge holders provided a valid Blue Badge is clearly displayed on the windscreen of the vehicle.

Getting To (Outpatients)

  • Outpatients is/are located on level two of the hospital.
  • To see the hospital map please click here (opens new tab).
  • Access to Outpatients is via the Main Hospital Entrance (C).
  • Enter via the Main Hospital Entrance (C) and proceed straight ahead. Outpatients is located on the right.
  • There is step free access to Outpatients.
  • Outpatients is approximately 8m from the Main Hospital Entrance (C).
  • Wayfinding signage is provided.

Outside Access (Main Hospital Entrance - C)

  • Entrance Details View
    • This information is for the entrance located at the rear of the hospital site.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 152cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 121cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the right as you face the entrance.
    • The ramp/slope gradient is slight.

Opening Times

  • Access is by appointment only.

Entrance (Outpatients)

  • Entrance Details View
    • This information is for the entrance located on level two of the hospital.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) both ways.
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 163cm.

Reception

  • Reception View
    • The reception point is located to the right as you enter the department.
    • The reception point is approximately 5m (5yd 1ft) from the Outpatients entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • There is not a clear knee recess beneath the low section of the desk.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is carpet.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Inside Access

  • There is level access once inside.
  • This venue does not play background music.
  • Wayfinding signage is available.
  • The type of flooring in walkways and corridors is carpet.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are medium.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 8m from the Outpatients entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is carpet.
  • There is a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Consultation / Treatment Room (Audiology Test Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Audiology Test Room.
  • There is not level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • A hoist is not available.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are low.

Level Change (Audiology Test Room)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope is moderate.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp/slope is 88cm (2ft 11in).

Consultation / Treatment Room (Audiology Work Room)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Audiology Work Room 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is carpet.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • A hoist is not available.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are low.

Consultation / Treatment Room (Consultation)

  • There is / are 22 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consulting Room 17.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 87cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • Some tables are permanently fixed.
  • A hoist is not available.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Diabetic Specialist Nurse)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Diabetic Specialist Nurse.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • A hoist is not available.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Accessible Toilet (Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille and pictorial signage on or near the toilet door.
    • This accessible toilet is located to the left as you enter the department.
    • This accessible toilet is approximately 3m (3yd 10in) from the Outpatients entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards and outwards.
    • The door is locked by a locking handle.
    • The door is heavy.
    • The width of the accessible toilet door is 88cm (2ft 11in).
    • The dimensions of the accessible toilet are 189cm x 194cm (6ft 2in x 6ft 4in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 112cm (3ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste and general domestic waste disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 52cm (1ft 8in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 130cm (4ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 121cm (3ft 12in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 131cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 87cm (2ft 10in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located on the Outpatients corridor.
    • The female toilet(s) is/are approximately 16m (17yd 1ft) from the Outpatients entrance.
    • Inside the venue, there is level access to the female toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are medium.
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located to the left as you enter the department.
    • The male toilet(s) is/are approximately 2m (2yd 7in) from the Outpatients entrance.
    • Inside the venue, there is level access to the male toilet(s).
    • An ambulant toilet with wall mounted grab rails is available.
    • Lighting levels are medium.

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