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Bob Lord Stand - Reception and Hospitality

Burnley Football Club - Turf Moor, Harry Potts Way, Burnley, BB10 4BX

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Access Guide

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Overview

  • Getting In and Around View
    • There is step-free access via a slight slope at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via slopes: The Hub and Weston Suite.
    • There are manual doors along circulation routes.
    • The first floor can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located within the 1882 Lounge on the ground floor and along the 100 Club seating corridor on the first floor.
    • The transfer space varies between toilets with adaptations.
    • Female and male step-free standard toilet facilities are located within the 1882 Lounge on the ground floor and along The Hub corridor on the ground floor, and along the corridors on the first floor.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the ground floor toilet next to The Hub, and in the toilet with adaptations on the first floor.

Entrance (Bob Lord Stand)

  • This entrance is located in Harry Potts Way, to the left of the Clarets Store and ticket office as you face the building.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 71cm.
  • The doors have a low colour contrast.

Reception

  • Location View
    • The reception is located ahead on the left as you enter the Bob Lord Stand entrance.
    • The distance from the Bob Lord Stand entrance is 4m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 121cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 86cm.
    • The reception has a television which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There is background noise in this area.
    • Some flooring is shiny and patterned.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: armchairs.

Getting Around

  • Access View
    • There is step-free access between floors via platform lift.
    • The lower ground floor, ground floor and first floor step-free access via platform lift only.
    • There is step-free level access throughout the majority of walkways.
    • The following areas have stepped access: the main spectator seating.
    • The following areas have step-free access via slopes: The Hub and Weston Suite.
  • Circulation View
    • There are manual doors along circulation routes.
    • Access throughout may include narrow walkways and narrow openings.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • Some flooring is shiny.
    • There is background noise in some areas of the venue.
    • Wayfinding signage is provided.
    • Dementia-friendly signage is also provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs with armrests and sofas.
    • Lighting levels vary due to the size of the space.

Entrance (1882 Lounge)

  • This entrance is located to the left of the Bob Lord Stand entrance, along Harry Potts Way.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 116cm.
  • The doors have a high colour contrast.
  • There is a second set of double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 146cm.
  • The doors have a high colour contrast.
  • There are 2 steps as you enter.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps have some clear markings.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The steps are immediately after the first set of doors.

Hospitality (Weston Suite)

  • The Weston Suite is located on the ground floor of the Bob Lord Stand reception and hospitality area, to the right of reception.
  • There is step-free level access into the suite.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 69cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: tables and long tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.
  • Viewing Area View
    • Access to the general seating is via an internal platform lift within The Hub, which then leads to stepped access out onto the Bob Lord Stand seating deck.

Hospitality (1882 Lounge)

  • The 1882 Lounge is located on the ground floor of the Bob Lord Stand reception and hospitality area, to the left of reception.
  • There is step-free level access into the lounge.
  • There are double manual doors with a high visual contrast.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 143cm.
  • There are a second set of double manual doors with a high visual contrast.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 147cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • There is a bar in this area.
  • The height of the counter is 108cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 89cm.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.
  • There are toilets with adaptations and standard toilets available.
  • Viewing Area View
    • Access to the general seating is via an internal platform lift within The Hub, which then leads to stepped access out onto the Bob Lord Stand seating deck.

Toilet with Adaptations (Bob Lord Stand - Ground Floor - 1882 Lounge - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located within the 1882 Lounge on the ground floor of the Bob Lord Stand reception and hospitality area.
    • The distance from the 1882 Lounge internal entrance is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 88cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 158cm (width) x 215cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 79cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • There is not a wall mounted toilet roll holder.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 68cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 98cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 106cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 120cm and 180cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Hospitality (The Hub)

  • The Hub is located on the ground floor of the Bob Lord Stand reception and hospitality area, to the right of reception.
  • There is step-free access via slope into the restaurant.
  • The slope has a slight gradient.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 80cm.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: the exit to the stadium seats.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • There is a food and drink counter in this area.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 93cm.
  • Seating available in the room includes: chairs without armrests, armchairs and high stools.
  • Furniture available in the room includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Viewing Area View
    • Access to the general seating is via an internal platform lift within The Hub, which then leads to stepped access out onto the Bob Lord Stand seating deck.

The Hub Platform Lift

  • The lift surveyed is located at the rear of The Hub, towards the stadium seating.
  • The distance from The Hub entrance is 16m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • This lift is a platform lift.
  • Platform Lift View
    • The ground floor and lower ground floor can be accessed by this lift.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 280kg.
    • The internal dimensions of the lift are 92cm (width) x 146cm (depth).
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • The button needs to be pressed constantly when in use.
    • The lift is slow moving.

Lift (Bob Lord Stand)

  • The lift surveyed is located ahead as you enter reception.
  • The distance from the Bob Lord Stand entrance is 6m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • This lift is an enclosed platform lift.
  • Enclosed Platform Lift View
    • The first floor can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 500kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a medium colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 90cm.
    • The internal dimensions of the lift are 113cm (width) x 149cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • The button needs to be pressed constantly when in use.
    • The lift is slow moving.
    • Internally the lift has: a visual floor indicator and an audible announcer.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Stairs (Bob Lord Stand)

  • The stairs are located to the right of reception.
  • The first floor can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels vary due to the size of the space.

Hospitality (Harry Potts Lounge / Dr Iven Suite)

  • The Harry Potts Lounge and Dr Iven Suite are located on the first floor of the Bob Lord Stand reception and hospitality area.
  • There is step-free level access into the lounge.
  • There are double manual doors with a high visual contrast.
  • The doors open away from you.
  • The doors require effort to open.
  • The width of the opening is 153cm.
  • There is an alternative entrance located at the rear of the hospitality area.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor visual contrast varies between low and high.
  • There is a bar in this area.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • Seating available in the room includes: chairs without armrests and benches.
  • Furniture available in the room includes: tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.
  • The layout of the room varies according to what it is being used for.

Hospitality (Chairman's Lounge)

  • The Chairman's Lounge is located on the first floor of the Bob Lord Stand reception and hospitality area.
  • There is step-free level access into the lounge.
  • There are double manual doors with a high visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The doors require effort to open.
  • The width of the opening is 156cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a low visual contrast.
  • There is a bar in this area.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • Seating available in the room includes: chairs without armrests and benches.
  • Furniture available in the room includes: tables.
  • Some chairs are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.
  • The layout of the room varies according to what it is being used for.

Hospitality (Brian Miller Lounge)

  • The Brian Miller Lounge is located on the first floor of the Bob Lord Stand reception and hospitality area, opposite the lift.
  • There is step-free level access into the lounge.
  • There is a single manual door with a high visual contrast.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 68cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a low visual contrast.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: tables and long tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • Lighting levels are adjustable.

Toilet with Adaptations (Bob Lord Stand - First Floor - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located along the 100 Club corridor, on the first floor of the Bob Lord Stand reception and hospitality area.
    • The distance from the main lift is 24m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are manual doors along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 80cm.
    • The door has a locking handle.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 149cm (width) x 272cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 78cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 114cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 77cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.