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Clarets Store

Burnley Football Club - Turf Moor, Harry Potts Way, Burnley, BB10 4BX

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Access Guide

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Clarets Store

  • Access to the Shop View
    • The Clarets Store is located in Harry Potts Way, at the front of the Bob Lord Stand.
    • The most accessible route has step-free level access.
    • There is step-free level access into the shop.
    • There are double manual doors.
    • The doors are permanently held open.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request.
    • The width of the opening is 99cm.
    • The doors have a low colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 150cm - 180cm.
    • The majority of product aisle widths are between 120cm - 150cm.
    • Some aisles did have obstructions at the time of the survey, these included: product displays and additional stock.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
    • There is background noise.
    • There is product signage.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Payment Counters and Checkouts View
    • The payment counter is located ahead as you enter.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The height of the counter is 115cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 78cm.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 115cm.
    • The payment machine is moveable.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were even at the time of the survey.
    • There is also a Personalisation counter which was surveyed.
    • The counter is located to the right after you enter.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The height of the counter is 98cm.
    • There is not a lowered section at the counter.
    • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is at a fixed height.
    • There is a portable hearing assistance system on request.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Standard Fitting Room

  • The fitting room surveyed is located to the rear right of the store.
  • The fitting room surveyed is for any gender.
  • The distance from the entrance is 20m.
  • The most accessible route to the fitting room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 75cm.
  • Internally the door has a high colour contrast.
  • Seating available in the fitting room is a bench seat.
  • The following is available in the fitting room: a full length mirror and a coat hook.
  • Lighting levels were even at the time of the survey.