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Ladbrokes Stand - Visiting Supporters

Burnley Football Club - Turf Moor, Harry Potts Way, Burnley, Lancashire, BB10 4BX

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Access Guide

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Introduction

  • The visiting supporters section is located at the front of the Ladbrokes Stand.

Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff receive disability awareness/equality training.
  • Stewards receive disability awareness/equality training.
  • Hospitality staff do not receive disability awareness/equality training.
  • Food and drink concession staff do receive disability awareness/equality training.
  • Car parking attendants do receive disability awareness/equality training.
  • Stewards and car park attendants receive deaf awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is an assistance dog toilet or toileting area at the stadium/near by.
  • The assistance dog toilet or toileting area is located around the outer concourse.
  • Water bowls for assistance dogs are available.
  • There are not mobility aids available.

Getting Here

  • By Road View
    • From the East:
      Exit the M65 at junction 12 and follow signs to 'Burnley North A682'. Proceed over two roundabouts and into Colne Road. After 1.5 miles, turn left at the lights into Casterton Avenue. After ½ mile, go straight on at another roundabout; follow signs for 'Rochdale A6114', into Eastern Avenue. After 1.5 miles, you will be on Belvedere Road and the stadium is there.
      From the West:
      Exit the M65 motorway at junction 9 (Signposted Halifax A679) and turn right at the first roundabout, over the motorway. Go to the second roundabout and take a left, still following signs for Halifax and onto Accrington Road. After ¾ of a mile, go right at the traffic lights into Rossendale Road. Follow for another 1.5 miles and then go straight on through the traffic lights into Glen View Road. After another mile, turn left into Todmorden Road, where you will find Turf Moor at the foot of the hill.
      From the North and South:
      Exit the M6 at Junction 29 and onto the M65. Exit the M65 at junction 10 and follow signs for 'Towneley Hall'. This road eventually goes past Turf Moor.
    • There are 2 car parks at Turf Moor, both are situated off Harry Potts Way; Harry Potts Way Car Park and North East Car Park.
      Away Supporters - Most of the surrounding streets have parking restrictions on a matchday (Saturday and Tuesday), so it is advisable for away supporters to use the adjoining cricket club (charges may apply), or the following car parks; Woodgrove Car Park, Millennium NCP Car Park (Brown Street), Deanmill Car Park (Plumb Street), Aircelle Ltd Car Park (Bancroft Avenue).
  • By Bus View
    • There is a bus stop within 150 metres of the stadium.
    • There is a bus stop directly outside the Bob Lord Stand, giving direct access to the outer concourse (Harry Potts Way).
      From Burnley Bus Station
      Burnley Bus Station is a short walk from the stadium, just off Centenary Way. From here leave the station and head towards the Gala Bingo Hall opposite. Use the underground footpath and then head under the aqueduct onto Yorkshire Street and follow until it becomes Harry Potts Way. The ground is on your left hand side.
    • For more information on Lancashire Bus Service please click here (opens new tab).
  • By Train View

Parking

Outer Concourse

  • There is step-free access throughout the outer concourse.
    The surface of the outer concourse is tarmac.
    There is a slight slope leading from Harry Potts Way to the outer concourse area next to the Jimmy McIlroy Stand.
    There are some dropped kerbs located on Harry Potts Way and in front of the Jimmy McIlroy Stand and the James Hargreaves Stand.
  • There are food and drink stands located around the outer concourse.
    There are programme stalls located around the outer concourse.
    The Fanzone is located on the outer concourse, at the corner of the Jimmy McIlroy Stand and James Hargreaves Stand.
  • All stands can be accessed via the outer concourse.
  • On matchdays there is a traffic exclusion zone along Harry Potts Way.
    The traffic exclusion zone begins two hours before kick-off and finishes between 30-45 minutes after the final whistle (depending on the fixture).
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Access Point (Accessible Entrance B1)

  • Access Point View
    • This information is for the access point located on the corner of the Ladbrokes Stand and the Bob Lord Stand.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The width of the access point opening is 440cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.
    • The nearest accessible toilet is 5m from the access point.
  • Access to the Stand Concourse View
    • There is step-free access from the access point to the stand concourse.

Access Point (Alternative Entrance C5)

  • Access Point View
    • This information is for the access point located on the corner of the Ladbrokes Stand and the Bob Lord Stand.
    • The access point is clearly signed.
    • There is step-free access to the access point.
    • The access point door(s) does not/do not contrast visually with its immediate surroundings.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The width of the access point opening is 500cm.
    • There is a/are handheld ticket reader(s) at the access point.
    • There is a steward available for assistance.
  • Access to the Stand Concourse View
    • There is step-free access from the access point to the stand concourse.

Turnstile(s) (Ladbrokes Stand - Visiting Supporters)

  • Turnstile(s) View
    • This information is for the turnstile(s) located on the corner of the Ladbrokes Stand and the Bob Lord Stand.
    • The turnstile(s) used to access the stand is/are 48, 49, 50, 51, 52, 53, 54 and 55.
    • The turnstile(s) is/are clearly signed.
    • The turnstiles are all similar.
    • The turnstile(s) surveyed was/were Turnstile 48.
    • There is step-free access to the turnstile(s) surveyed.
    • The turnstile(s) opening width is 55cm.
    • There is a/are fixed ticket reader(s) at the turnstile(s) surveyed.
    • The height of the ticket reader(s) is/are 100cm.
    • There is a steward available for assistance.
    • The turnstile(s) can be overcome by using Accessible Entrance B1.
  • Access to the Stand Concourse View
    • There is step-free access from the turnstile(s), to the stand concourse.

Stand

  • Stand View
    • This stand is for away supporters.
    • This stand has a dedicated access point for wheelchair users.
    • The name of the dedicated access point is Accessible Entrance B1.
    • There are designated spaces for wheelchair users within this stand.
    • Designated spaces for wheelchair users are located at pitchside.
    • Clear directional signage is provided for the designated spaces.
    • There is designated seating for ambulant disabled people within the stand.
    • There is no specific seating area for ambulant supporters so please contact the club for more info.
    • There is step-free access throughout the concourse area(s).
    • The flooring in the concourse area(s) is vinyl/laminate.
    • Clear directional signage is provided in the concourse area(s).
    • Background music/noise is not played in the concourse area(s).
    • The concourse area(s) is/are congested on match days during busy periods (before kick off, just before and during half time and at the end of matches).
    • The colour contrast between the walls and floor in the concourse area(s) is good.
    • Lighting levels in the concourse area(s) are good.
    • There are food and drink counters situated along the concourse area(s).
    • Headsets for audio commentary can be used in this stand.
    • Headsets are collected from the Clarets Store.
    • There is not a deposit charge for the use of headsets.
    • There is an outer refreshment area available on matchdays.
  • Access to the Stand Seating View
    • There is stepped access from the concourse to stand seating.
    • There is/are 14 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are 17cm.
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are not easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is/are 1-15+ clearly marked step(s) to access the rows of seating from here.
  • Stand Facilities View
    • There is an/are accessible toilet(s) available within the stand.
    • The accessible toilet(s) is/are located on the outer wall of the stand.
    • There are standard toilets available within the stand.
    • There are not ambulant cubicles available in the standard toilets.
    • There is not a separate parent and baby room within the stand.

Step(s) (Marquee)

  • There is a/are step(s) located to the right as you exit the inner concourse.
  • The step(s) is/are used to access the marquee.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

Food and Drink (Ladbrokes Stand - Visiting Supporters)

  • The food and drink counter(s) is/are located along the visiting supporters concourse.
  • The food and drink counter(s) is/are clearly signed.
  • There is step-free access to the food and drink counter(s).
  • The height of the food and drink counter(s) is/are high (110cm+).
  • There is not a low section at the food and drink counter(s) with a height of 76cm or below.
  • There is not a hearing assistance system at the food and drink counter(s).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is a steward available to provide assistance with ordering food and drink.
  • Stewards can assist in taking food and drink to the designated seating area(s).

Outside Access (Accessible Entrance - Pitchside Designated Seating Area)

  • Entrance View
    • This information is for the entrance located to the left as you enter Accessible Entrance B1.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 100cm.
    • There is a member of staff available for assistance at this entrance.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides of the ramp.

Designated Seating Area(s)

  • Seating Area 1 View
    • This information is for the designated seating area located at pitchside.
    • There is step-free access to the designated seating area.
    • The designated seating area(s) is/are clearly marked.
    • The view from the seating area is good.
    • There is/are 11 designated space(s) for wheelchair users in the seating area.
    • Companions sit next to you.
    • There is sufficient space for an assistance dog to rest.
    • There is a dedicated steward to provide assistance.
    • There is an accessible toilet close to the seating area.

Accessible Toilet(s) (Ladbrokes Stand - Visiting Supporters)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • The accessible toilet surveyed is not for the sole use of disabled people.
    • This accessible toilet is located ahead as you enter the accessible entrance.
    • This accessible toilet is approximately 15m (16yd 1ft) from the nearest designated seating.
    • There is step-free access to the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 98cm (3ft 3in).
    • The dimensions of the accessible toilet are 155cm x 205cm (5ft 1in x 6ft 9in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has not got a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 85cm (2ft 9in).
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a lid.
    • The height of the toilet seat above floor level is 42cm (1ft 5in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 86cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.