You are on Contact Details. Skip to the next section.

Contact Details

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• Disabled Supporters View
  • The telephone number for disabled visitors is 01282 446 800 (option 2).
  • The email address for disabled visitors is [email protected].
  • To view the web page for disabled visitors click here (opens in new tab).
• Ticket Sales View
  • The telephone number for ticket sales is 01282 446 800 (option 2).
  • The email address for ticket sales is [email protected].
  • To view the web page for ticket sales click here (opens in new tab).
• Hospitality View
  • The telephone number for hospitality enquiries is 01282 446 800 (option 4).
  • The email address for hospitality enquiries is [email protected].
  • To view the web page for hospitality click here (opens in new tab).
• Parking View
  • The telephone number for parking enquiries is 01282 446 800 (option 0).
  • The email address for parking enquiries is [email protected].
  • To view the web page for parking enquiries click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• Club staff receive disability awareness/equality training.
• Stewards receive disability awareness/equality training.
• Hospitality staff do not receive disability awareness/equality training.
• Food and drink concession staff do receive disability awareness/equality training.
• Car parking attendants do receive disability awareness/equality training.
• Stewards and car park attendants receive deaf awareness training.
• There is not a member of staff trained in British Sign Language.
• There is an assistance dog toilet or toileting area at the stadium/near by.
• The assistance dog toilet or toileting area is located around the outer concourse.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • From the East:
    Exit the M65 at junction 12 and follow signs to 'Burnley North A682'. Proceed over two roundabouts and into Colne Road. After 1.5 miles, turn left at the lights into Casterton Avenue. After ½ mile, go straight on at another roundabout; follow signs for 'Rochdale A6114', into Eastern Avenue. After 1.5 miles, you will be on Belvedere Road and the stadium is there.
    From the West:
    Exit the M65 motorway at junction 9 (Signposted Halifax A679) and turn right at the first roundabout, over the motorway. Go to the second roundabout and take a left, still following signs for Halifax and onto Accrington Road. After ¾ of a mile, go right at the traffic lights into Rossendale Road. Follow for another 1.5 miles and then go straight on through the traffic lights into Glen View Road. After another mile, turn left into Todmorden Road, where you will find Turf Moor at the foot of the hill.
    From the North and South:
    Exit the M6 at Junction 29 and onto the M65. Exit the M65 at junction 10 and follow signs for 'Towneley Hall'. This road eventually goes past Turf Moor.
  • There are 2 car parks at Turf Moor, both are situated off Harry Potts Way; Harry Potts Way Car Park and North East Car Park.
    Away Supporters - Most of the surrounding streets have parking restrictions on a matchday (Saturday and Tuesday), so it is advisable for away supporters to use the adjoining cricket club (charges may apply), or the following car parks; Woodgrove Car Park, Millennium NCP Car Park (Brown Street), Deanmill Car Park (Plumb Street), Aircelle Ltd Car Park (Bancroft Avenue).
• By Bus View
  • There is a bus stop within 150 metres of the stadium.
  • There is a bus stop directly outside the Bob Lord Stand, giving direct access to the outer concourse (Harry Potts Way).
    From Burnley Bus Station
    Burnley Bus Station is a short walk from the stadium, just off Centenary Way. From here leave the station and head towards the Gala Bingo Hall opposite. Use the underground footpath and then head under the aqueduct onto Yorkshire Street and follow until it becomes Harry Potts Way. The ground is on your left hand side.
  • For more information on Lancashire Bus Service please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Burnley Manchester Road.
  • From Burnley Manchester Road Station
    Exit the station and walk down Centenary Way, from where Turf Moor is clearly visible. When you reach the roundabout at the end of the road, turn right onto Yorkshire Street, which soon becomes Harry Potts Way. The ground is on your left hand side.
    From Burnley Central Station
    Follow signs for the town centre and then head left towards the 'Gala' Bingo Hall. From here, walk down Yorkshire Street, which soon becomes Harry Potts Way. The ground is on your left hand side.
  • For more information on Burnley Manchester Road - National Rail Enquiries please click here (opens new tab).
  • For more information on Burnley Central - National Rail Enquiries please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• For more information on the car parking and drop off points please click here (new tab)..

You are on Outer Concourse. Skip to the next section.

Outer Concourse

• There is step-free access throughout the outer concourse.
  The surface of the outer concourse is tarmac.
  There is a slight slope leading from Harry Potts Way to the outer concourse area next to the Jimmy McIlroy Stand.
  There are some dropped kerbs located on Harry Potts Way and in front of the Jimmy McIlroy Stand and the James Hargreaves Stand.
• There are food and drink stands located around the outer concourse.
  There are programme stalls located around the outer concourse.
  The Fanzone is located on the outer concourse, at the corner of the Jimmy McIlroy Stand and James Hargreaves Stand.
• All stands can be accessed via the outer concourse.
• On matchdays there is a traffic exclusion zone along Harry Potts Way.
  The traffic exclusion zone begins two hours before kick-off and finishes between 30-45 minutes after the final whistle (depending on the fixture).
• Clear directional signage is provided on the concourse.
• There is a stadium plan/map on the concourse.
• There is a steward/member of staff available for assistance on match days.

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• Stand(s) View
  • For more information on the Bob Lord Stand please click here - (new tab).
  • For more information on the Jimmy McIlroy Stand - Lower Tier please click here - (new tab).
  • For more information on the Jimmy McIlroy Stand - Upper Tier (Family Section) please click here - (new tab).
  • For more information on the James Hargreaves Stand - Lower Tier please click here - (new tab).
  • For more information on the James Hargreaves Stand - Upper Tier please click here - (new tab).
  • For more information on the Ladbrokes Stand please click here - (new tab).
  • For more information on the Ladbrokes Stand - Visiting Supporters please click here - (new tab).
• Ticket Office(s) View
  • For more information on the ticket office(s) please click here - (new tab).
• Shop(s) View
  • For more information on the Clarets Store please click here - (new tab).
• Main Reception / Hospitality View
  • For more information on the Bob Lord Stand - Reception and Hospitality please click here - (new tab).
  • For more information on the Jimmy McIlroy Stand - Hospitality please click here - (new tab).
  • For more information on the Jimmy McIlroy Stand - UCFB Burnley please click here - (new tab).
  • For more information on the James Hargreaves Stand - Hospitality please click here - (new tab).
  • For more information on the James Hargreaves Stand - Conferences and Events please click here - (new tab).
  • For more information on The Hub please click here - (new tab).
• Additional Services View
  • For more information on the Fanzone please click here - (new tab).
  • For more information on the Stadium Tour please click here - (new tab).

You are on Access Point (Accessible Entrance - Gate B4). Skip to the next section.

Access Point (Accessible Entrance - Gate B4)

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• Access Point View
  • This information is for the access point located between the Jimmy McIlory Stand and the Bob Lord Stand.
  • The access point is clearly signed.
  • There is step-free access to the access point.
  • The access point door(s) does not/do not contrast visually with its immediate surroundings.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the access point opening is 170cm.
  • There is a steward available for assistance.

You are on Designated Seating Area(s) (Ground Floor). Skip to the next section.

Designated Seating Area(s) (Ground Floor)

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• Seating Area 1 View
  • This information is for the designated seating area located at pitchside.
  • There is ramped/sloped access to the designated seating area.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is not a/are not handrail(s) at the ramp.
  • The designated seating area(s) is/are not clearly marked/signed.
  • The view from the seating area is good.
  • There is/are 8 designated space(s) for wheelchair users in the seating area.
  • Companions sit next to you.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward to provide assistance.
  • There is an accessible toilet close to the seating area.
  • There is a 113cm wide gap to access the designated seating, as shown in photograph 1.

You are on Accessible Toilet(s) (Ground Floor - Right-Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Right-Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left as you enter.
  • This accessible toilet is approximately 7m (7yd 1ft) from the Accessible Entrance - Gate B4.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 340cm (4ft 11in x 11ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are not available in the toilet.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 97cm (3ft 2in).
  • The contrast between the hand dryer and the wall is good.

You are on Accessible Toilet(s) (Ground Floor - Left-Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Ground Floor - Left-Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located ahead as you enter.
  • This accessible toilet is approximately 14m (15yd 11in) from the Accessible Entrance - Gate B4.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 160cm x 220cm (5ft 3in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 89cm (2ft 11in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 97cm (3ft 2in).
  • The contrast between the hand dryer and the wall is good.
• Comments View
  • There is a slight ramp with no handrails on the route from the accessible entrance to the toilet, as shown in photograph 5.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the left as you enter.
  • The stairs are approximately 7m from the Accessible Entrance - Gate B4.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1 and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the left as you enter.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the Accessible Entrance - Gate B4.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1 and 2.
• There are manual, double doors which may be difficult to open to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 193cm x 139cm (6ft 4in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Designated Seating Area(s) (First Floor). Skip to the next section.

Designated Seating Area(s) (First Floor)

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• Seating Area 1 View
  • This information is for the designated seating area located on the first floor.
  • There is step-free access to the designated seating area.
  • The designated seating area(s) is/are not clearly marked/signed.
  • The view from the seating area is good.
  • There is/are 22 designated space(s) for wheelchair users in the seating area.
  • Companions sit next to you.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward to provide assistance.
  • There is an accessible toilet close to the seating area.

You are on Designated Seating Area(s) (First Floor Lower Tier). Skip to the next section.

Designated Seating Area(s) (First Floor Lower Tier)

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• Seating Area 1 View
  • This information is for the designated seating area located on the first floor.
  • There is step-free access to the designated seating area, via lift.
  • There is/are 11 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • The designated seating area(s) is/are not clearly marked/signed.
  • The view from the seating area is good.
  • There is/are 16 designated space(s) for wheelchair users in the seating area.
  • Companions sit next to you.
  • There is sufficient space for an assistance dog to rest.
  • There is a dedicated steward to provide assistance.
  • There is an accessible toilet close to the seating area.

You are on Lift (Designated Seating Area - First Floor Lower Tier). Skip to the next section.

Lift (Designated Seating Area - First Floor Lower Tier)

• There is a lift for public use.
• The lift is located on the left-hand side of the first floor designated seating area.
• The lift is approximately 10m (10yd 2ft) from the lifts.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do not contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 116cm (3ft 10in).
• The dimensions of the lift are 122cm x 130cm (4ft x 4ft 3in).
• There are separate entry and exit doors in the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Food and Drink (First Floor). Skip to the next section.

Food and Drink (First Floor)

• The food and drink counter(s) is/are located to the right as you exit the lift.
• The food and drink counter(s) is/are not clearly signed.
• There is step-free access to the food and drink counter(s).
• The height of the food and drink counter(s) is/are medium height (77cm - 109cm).
• There is a lowered section at the food and drink counter(s).
• There is a clear knee recess beneath the low/lowered section(s) of the food and drink counter(s).
• The clear knee recess at the food and drink counter(s) does/do not have the recommended dimensions of 70cm (height) x 50cm (depth).
• There is not a hearing assistance system at the food and drink counter(s).
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is available.
• Drinking straws are not available.
• There is a steward available to provide assistance with ordering food and drink.
• Stewards can assist in taking food and drink to the designated seating area(s).

You are on Accessible Toilet(s) (First Floor - Right-Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor - Right-Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the left-hand side of the designated seating area.
  • This accessible toilet is approximately 12m (13yd 4in) from the lifts.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 152cm x 218cm (4ft 12in x 7ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 97cm (3ft 2in).
  • The contrast between the hand dryer and the wall is good.

You are on Accessible Toilet(s) (First Floor - Left-Hand Transfer). Skip to the next section.

Accessible Toilet(s) (First Floor - Left-Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the left-hand side of the designated seating area.
  • This accessible toilet is approximately 12m (13yd 4in) from the lifts.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 193cm x 222cm (6ft 4in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 112cm (3ft 8in).
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 97cm (3ft 2in).
  • The contrast between the hand dryer and the wall is good.

You are on Designated Seating Area(s). Skip to the next section.

Designated Seating Area(s)

• There is step-free access to the designated seating area.
• The designated seating area(s) is/are not clearly marked/signed.
• The view from the seating area is good.
• There is/are 14 designated space(s) for wheelchair users in the seating area.
• Companions sit next to you.
• There is sufficient space for an assistance dog to rest.
• There is a dedicated steward to provide assistance.
• There is an accessible toilet close to the seating area.

You are on Accessible Toilet(s) (Second Floor - Right-Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Second Floor - Right-Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the left-hand side of the designated seating area.
  • This accessible toilet is approximately 15m (16yd 1ft) from the lifts.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 87cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is fair.
• Toilet Features View
  • The dimensions of the accessible toilet are 164cm x 220cm (5ft 5in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 97cm (3ft 2in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 93cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 100cm (3ft 3in).
  • The contrast between the towel dispenser and the wall is good.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 97cm (3ft 2in).
  • The contrast between the hand dryer and the wall is good.