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St Stephens Lane, Ipswich, Suffolk, IP1 1DT

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive disability awareness/equality training.
  • Staff receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include: Braille on request, different languages on request and large print on request.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are not available.

Opening Times

  • Monday 09:15 - 16:15.
  • Tuesday 09:15 - 16:15.
  • Wednesday 09:15 - 16:15.
  • Thursday 09:15 - 16:15.
  • Friday 09:15 - 16:15.
  • Saturday 09:15 - 16:15.
  • Sunday Closed.

Entrance (Shopmobility Entrance)

  • Entrance View
    • This information is for the entrance located on the lower ground floor, next to the main stairwell and lifts.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 166cm.


  • Reception View
    • The reception point is located ahead as you enter the Shopmobility entrance.
    • The reception point is approximately 3m (3yd 10in) from the Shopmobility entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is concrete.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is not sufficient space for a wheelchair user to use the waiting area.


  • Route maps are not available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does not have to be booked in advance.
  • There is not a hire charge.
  • Escorts are not normally available to assist around town / city.
  • Trained escorts are not available for people with a visual impairment.
  • Trained escorts are not available for people with a hearing impairment.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the lower ground floor, to the left of the shopmobility entrance.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the lower ground floor, to the left of the shopmobility entrance.

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