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Shopmobility

St Stephens Lane, Ipswich, Suffolk, IP1 1DT

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Access Guide

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Getting Here

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Staff receive disability awareness/equality training.
  • Staff receive deaf awareness training.
  • British Sign Language interpreters cannot be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area at the venue/near by.
  • Water bowls for assistance dogs are not available.

COVID-19 Information

  • The information in this section was taken in November 2020.
  • The shopping centre is operating from 08:00 - 21:00 but retailer hours may vary at this time.
  • There are external queuing points.
  • The external queuing points are clearly marked/signed.
  • There are separate doors for entering and exiting.
  • There are clearly signed one way entrances and exits at both St Stephens Lane and the Buttermarket entrances.
  • There is a member of staff available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The height of the hand sanitisers range between 116cm and 122cm.
  • Hand sanitisers are available inside the venue.
  • Hand sanitising stations have been added throughout the shopping centre at key locations such as entrances and lift lobbies.
  • There is a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There is extensive signage throughout the shopping centre to aid social distancing.
  • There are signs near to the stairs asking people to keep to the left.
  • Toilets are available.
  • Security are available throughout the shopping centre to provide assistance and ensure that people are observing social distancing and wearing face masks.

Opening Times

  • Monday 09:15 - 16:15.
  • Tuesday 09:15 - 16:15.
  • Wednesday 09:15 - 16:15.
  • Thursday 09:15 - 16:15.
  • Friday 09:15 - 16:15.
  • Saturday 09:15 - 16:15.
  • Sunday Closed.

Entrance (Shopmobility Entrance)

  • Entrance View
    • This information is for the entrance located on the lower ground floor, next to the main stairwell and lifts.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 166cm.

Reception

  • Reception View
    • The reception point is located ahead as you enter the Shopmobility entrance.
    • The reception point is approximately 3m (3yd 10in) from the Shopmobility entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a clear knee recess beneath the lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the reception point.
    • The type of flooring in the reception area is concrete.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is not sufficient space for a wheelchair user to use the waiting area.

Shopmobility

  • Route maps are not available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does not have to be booked in advance.
  • There is not a hire charge.
  • Escorts are not normally available to assist around town / city.
  • Trained escorts are not available for people with a visual impairment.
  • Trained escorts are not available for people with a hearing impairment.

Accessible Toilet(s)

  • The nearest accessible toilet(s) is/are located on the lower ground floor, to the left of the shopmobility entrance.

Standard Toilet(s)

  • The nearest standard toilet(s) is/are located on the lower ground floor, to the left of the shopmobility entrance.

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