Access Guide
Getting To The Hospital (Addenbrooke's Hospital)
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By Road
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- Cambridge University Hospitals are well signposted from most areas in Cambridge.
If you are driving from outside of Cambridge, there is easy access to the campus via Addenbrooke's Road, signed from Junction 11 on the M11.
Use of this road is restricted to those with legitimate business on campus.
The postcode for a sat nav is CB2 0QQ.
Cambridge University Hospitals have direct links with most of the Cambridgeshire Park and Ride sites.
This is a good option for those travelling by car and if your visit is going to last more than two hours. - Cambridge University Hospitals has two main car parks for patients and visitors.
Car park 1 has 750 patient and visitor spaces including 63 disabled spaces.
Car park 2 has 600 patient and visitor space including 63 disabled spaces.
All car parks are barrier operated on the entrances and exits.
Parking is ‘Pay on Foot', meaning you pay when you are ready to leave, not in advance, you pay for the actual time parked.
For Outpatients appointments in Clinics 1-19, please park in car park 1.
For the emergency department there are 5 reserved 30 minute dropping and collecting bays outside the entrance, then park in car park 1.
For Addenbrooke's Treatment Centre (ATC) clinics 30 to 33 and Day Surgery, please park in car park 2, unless you are a Blue Badge holder. In which case, there are multiple accessible bays directly outside the Addenbrooke's Treatment Centre.
For Rosie Hospital and clinics 20-24 please park in car park 2, unless you are a Blue Badge holder. If you are a Blue Badge holder, there are multiple accessible bays either side of the hospital.
For Blue Badge holders, designated spaces are found across the campus and within car parks 1 and 2.
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- Cambridge University Hospitals are well signposted from most areas in Cambridge.
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By Bus
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- Nearly 60 buses an hour serve Addenbrooke's Hospital on weekdays from both within the City of Cambridge and beyond.
The site is also well served at weekends, though buses are less frequent outside of working hours. - There is an onsite bus stop.
- The hospital has its own bus station at the Hills Road entrance to the site.
The majority of buses pick up and drop off here.
- Nearly 60 buses an hour serve Addenbrooke's Hospital on weekdays from both within the City of Cambridge and beyond.
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By Train
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- Cambridge Railway Station is well served by trains and is approximately two miles from Cambridge University Hospitals.
To get a bus to the hospital, turn left out of the station and bus stops for the campus are about 100m on the left.
There are frequent buses and you can take a Guided Bus, a Green Park & Ride bus or a regular bus to Addenbrooke's.
Tickets can be bought on the bus. If you buy a PlusBus train ticket this will also cover your bus travel to and from Campus.
You can walk or cycle to Cambridge University Hospitals either by following the path besides the Guided Busway or along Hills Road.
- Cambridge Railway Station is well served by trains and is approximately two miles from Cambridge University Hospitals.
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Useful Links
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- Please click on the link below for more information on bus timetables.
- To view the web page described above click here (opens in new tab).
- Please click on the link below for more information on train times.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Addenbrooke's Hospital)
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located off the main corridor, to the left as you enter.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01223 216 756.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at the main reception.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact the main reception of each building.
- Mobility aids are located at all major entrances.
To contact the venue concerning general enquiries please click. - Additional hospital services link (new tab) - click here.
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Comments
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- Please note that the street level floor of the hospital is called 'Level 2'.
Hospital Parking (Multi-Storey Car Park 1)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located in the centre of the hospital site.
- The car park type is multi storey.
- The car park does have a height restriction barrier.
- The maximum height is 210cm (6ft 11in).
- The car park does have a barrier control system.
- There is a push button control at the barrier.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is concrete.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 452cm (7ft 7in x 14ft 10in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located on the ground floor, on the left side of the car park.
- There is not a dropped kerb from the drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are not provided.
- Parking is not free for Blue Badge holders.
- Payment machines are located throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 126m (137yd 2ft) from the Addenbrooke's Hospital - Main Entrance.
Outside Access (Post Graduate Medical Centre Entrance)
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Entrance Details
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- This information is for the entrance located on Richard Howe Way.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is an intercom at a convenient height for wheelchair users to gain access.
- There is no hand sanitiser at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 127cm.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is steep.
Inside Access
- There is level access once inside.
- There is not a hearing assistance system.
- This venue does not play background music.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is vinyl/laminate and wood.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
Room / Area (Addenbrooke's Post Graduate Medical Centre)
- There is / are 1 room(s) / area(s) available.
- The name / number of the room / area surveyed was; Addenbrooke's Post Graduate Medical Centre.
- The room / area is approximately 12m from the lift.
- There is level access to the room / area.
- Step free access is by lift.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 85cm (2ft 9in).
- The type of flooring is carpet.
- There is not room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- A hoist is not available.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- The room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the room / area.
- Lighting levels are medium.
Other Floors
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Stairs
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- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual, single doors which may be difficult to open to exit the stairwell on the second floor and on the first floor.
- The floors which are accessible by stairs are 1,2,3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are good.
Lift
- There is a lift for public use.
- The lift is located to the right on entering the Post Graduate Medical Centre entrance.
- The lift is approximately 4m (4yd 1ft) from the Post Graduate Medical Centre entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are 1,2,3.
- There are manual, heavy, single doors to access the lift lobby on the first floor, on the second floor and on the third floor.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is low.
- The clear door width is 91cm.
- The dimensions of the lift are 140cm x 159cm.
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are not within 90cm - 120cm from the floor.
- The internal controls for the lift are within 104cm - 122cm from the floor.
- There is not a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Toilet with Adaptations (Right Hand Transfer)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located on the ground floor, straight ahead on entering.
- This accessible toilet is approximately 17m (18yd 1ft) from the Post Graduate Medical Centre entrance.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens by sliding (Bi-Fold).
- The door is locked by a twist lock.
- The door is heavy.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The dimensions of the accessible toilet are 150cm x 227cm (4ft 11in x 7ft 5in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 83cm (2ft 9in).
- The lateral transfer space was obstructed at the time of the survey.
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- The tap type is sensor.
- There is not a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are female sanitary and general domestic waste disposal units.
- There is not a flashing fire alarm beacon within the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 93cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- There is a high colour contrast between the internal door and wall.
- The contrast between the external door and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The toilet seat colour contrast is good.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the ground floor.
- The female and male toilets are approximately 17m (18yd 1ft) from the Post Graduate Medical Centre entrance.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels are medium.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Addenbrooke’s Main Hospital Entrance link (new tab) - click here.
- Addenbrooke’s Hospital Multi-Story Car Park 1 link (new tab) - click here.