Access Guide
Getting To The Hospital (Addenbrooke's Hospital)
-
By Road
View
- Cambridge University Hospitals are well signposted from most areas in Cambridge.
If you are driving from outside of Cambridge, there is easy access to the campus via Addenbrooke's Road, signed from Junction 11 on the M11.
Use of this road is restricted to those with legitimate business on campus.
The postcode for a sat nav is CB2 0QQ.
Cambridge University Hospitals have direct links with most of the Cambridgeshire Park and Ride sites.
This is a good option for those travelling by car and if your visit is going to last more than two hours. - Cambridge University Hospitals has two main car parks for patients and visitors.
Car park 1 has 750 patient and visitor spaces including 63 disabled spaces.
Car park 2 has 600 patient and visitor space including 63 disabled spaces.
All car parks are barrier operated on the entrances and exits.
Parking is ‘Pay on Foot', meaning you pay when you are ready to leave, not in advance, you pay for the actual time parked.
For Outpatients appointments in Clinics 1-19, please park in car park 1.
For the emergency department there are 5 reserved 30 minute dropping and collecting bays outside the entrance, then park in car park 1.
For Addenbrooke's Treatment Centre (ATC) clinics 30 to 33 and Day Surgery, please park in car park 2, unless you are a Blue Badge holder. In which case, there are multiple accessible bays directly outside the Addenbrooke's Treatment Centre.
For Rosie Hospital and clinics 20-24 please park in car park 2, unless you are a Blue Badge holder. If you are a Blue Badge holder, there are multiple accessible bays either side of the hospital.
For Blue Badge holders, designated spaces are found across the campus and within car parks 1 and 2.
.
- Cambridge University Hospitals are well signposted from most areas in Cambridge.
-
By Bus
View
- Nearly 60 buses an hour serve Addenbrooke's Hospital on weekdays from both within the City of Cambridge and beyond.
The site is also well served at weekends, though buses are less frequent outside of working hours. - There is an onsite bus stop.
- The hospital has its own bus station at the Hills Road entrance to the site.
The majority of buses pick up and drop off here.
- Nearly 60 buses an hour serve Addenbrooke's Hospital on weekdays from both within the City of Cambridge and beyond.
-
By Train
View
- Cambridge Railway Station is well served by trains and is approximately two miles from Cambridge University Hospitals.
To get a bus to the hospital, turn left out of the station and bus stops for the campus are about 100m on the left.
There are frequent buses and you can take a Guided Bus, a Green Park & Ride bus or a regular bus to Addenbrooke's.
Tickets can be bought on the bus. If you buy a PlusBus train ticket this will also cover your bus travel to and from Campus.
You can walk or cycle to Cambridge University Hospitals either by following the path besides the Guided Busway or along Hills Road.
- Cambridge Railway Station is well served by trains and is approximately two miles from Cambridge University Hospitals.
-
Useful Links
View
- Please click on the link below for more information on bus timetables.
- To view the web page described above click here (opens in new tab).
- Please click on the link below for more information on train times.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Addenbrooke's Hospital)
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located off the main corridor, to the left as you enter.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01223 216 756.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at the main reception.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact the main reception of each building.
- Mobility aids are located at all major entrances.
To contact the venue concerning general enquiries please click. - Additional hospital services link (new tab) - click here.
-
Comments
View
- Please note that the street level floor of the hospital is called 'Level 2'.
Hospital Parking (Accessible Parking and Drop-Off - Outpatients/Urgent Treatment Centre)
-
Parking
View
- The hospital does have a dedicated car park.
- The car park is located in front of the Main Outpatients Entrance.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 9 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 227cm x 546cm (7ft 5in x 17ft 11in).
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
-
Drop-off Point
View
- There is a designated drop-off point.
- The drop-off point is located in front of the Main Outpatients Entrance.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
-
Paying
View
- There are not parking charges for the hospital car park.
- Payment signs are not provided.
- Free parking for Blue Badge holders is for 4 hours only.
-
Access to the Hospital
View
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 17m (18yd 1ft) from the Main Outpatients Entrance.
Hospital Parking (Multi-Storey Car Park 1)
-
Parking
View
- The hospital does have a dedicated car park.
- The car park is located in the centre of the hospital site.
- The car park type is multi storey.
- The car park does have a height restriction barrier.
- The maximum height is 210cm (6ft 11in).
- The car park does have a barrier control system.
- There is a push button control at the barrier.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is concrete.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 452cm (7ft 7in x 14ft 10in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
-
Drop-off Point
View
- There is a designated drop-off point.
- The drop-off point is located on the ground floor, on the left side of the car park.
- There is not a dropped kerb from the drop-off point.
-
Paying
View
- There are parking charges for the hospital car park.
- Payment signs are not provided.
- Parking is not free for Blue Badge holders.
- Payment machines are located throughout the car park.
- There is not a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
-
Access to the Hospital
View
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 126m (137yd 2ft) from the Addenbrooke's Hospital - Main Entrance.
Getting To (DEXA Clinic)
- The DEXA Clinic is/are located on level 3 of the Main Outpatients building.
- Access to the DEXA Clinic is via the Main Outpatients Entrance.
- Enter via the Main Outpatients Entrance, continue ahead and turn right down the corridor. Take the lift located on the left up to level 3. On exiting the lift turn left and continue straight ahead. Turn left again into the Ultrasound Department, continue ahead and enter the Radiology Day Unit. Turn left at the Radiology Day Unit reception and the DEXA Clinic is located ahead.
- There is step free access, via lift, to the DEXA Clinic.
- The DEXA Clinic is approximately 116m from the lift.
- There is a/are manual, heavy, double door(s) between the lift and the department/service.
- Wayfinding signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Outside Access (Main Outpatients Entrance)
-
Entrance Details
View
- This information is for the entrance located at the front of the hospital and along the main drive.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are bollards outside this entrance.
- The minimum width between the bollards/wall is 176cm.
- The bollard(s) does/do not have a high colour contrast to prevent them being hazardous to visually impaired people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 128cm (4ft 2in).
- There is not a door release button when exiting.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 125cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 166cm.
Other Floors (Outpatients - Next to Lift 3)
-
Stairs
View
- Signs indicating the location of the stairs are not clearly visible from the entrance.
- The floors which are accessible by stairs are 2 and 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are varied.
Lift (Outpatients - Lift 3)
- There is a lift for public use.
- The lift is located off the Outpatients main corridor.
- Signs indicating the location of this lift are not clearly visible from the entrance.
- The lift is approximately 33m (36yd 3in) from the Main Outpatients Entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are 2 and 3.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is high.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 134cm x 211cm (4ft 5in x 6ft 11in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Entrance (Ultrasound)
-
Entrance Details
View
- This information is for the entrance located on level 3 of the Main Outpatients building.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is a hand sanitiser but it is not at a convenient height for wheelchair users.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 152cm.
Reception
-
Reception
View
- The reception point is located ahead of you and to the right as you enter.
- The reception point is approximately 8m (8yd 2ft) from the Ultrasound entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is not a clear unobstructed route to the reception point.
- There are not windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm) .
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- There is not a clear knee recess beneath the low section of the desk.
- The counter is staffed.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
-
Reception Waiting Area
View
- There is a waiting area close to the reception point.
- Access to the waiting area is obstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Opening Times
- Monday 08:40 - 15:40.
- Tuesday 08:40 - 15:40.
- Wednesday 08:40 - 15:40.
- Thursday 08:40 - 15:40.
- Friday 08:40 - 15:40.
- Saturday Closed.
- Sunday Closed.
Entrance (DEXA Clinic)
-
Entrance Details
View
- This information is for the entrance located at the rear of the Radiology Day Unit.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is a hand sanitiser but it is not at a convenient height for wheelchair users.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 170cm.
Inside Access
- There is level access once inside.
- There is not a hearing assistance system.
- This venue does not play background music.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is vinyl/laminate.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are medium.
Waiting Room / Area
- There is a waiting room / area.
- The waiting room / area is approximately 1m from the Clinic 7 entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is not a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- All chairs have armrests.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is not space for an assistance dog to rest within the seating area.
- Lighting levels are medium.
Consultation / Treatment Room (DEXA 1)
- There is / are 2 consultation / treatment room(s) available.
- The name / number of the room surveyed was; DEXA 1.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 82cm (2ft 8in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist can be brought in from another department.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- All chairs have armrests available.
- Some tables are permanently fixed.
- The room does not have background music playing.
- There is a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Toilet with Adaptations
- The nearest accessible toilet is located in the Ultrasound Department.
Standard Toilet(s)
-
Availability and Location of Standard Toilets
View
- Standard toilet facilities are not available.
-
Comments
View
- The nearest standard toilets are located on the Radiotherapy Day Unit corridor.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- New - Addenbrookes Hospital - Getting to and Around the Hospital link (new tab) - click here.
- New - Addenbrooke's Hospital Parking link (new tab) - click here.
- Ultrasound link (new tab) - click here.
- New - Addenbrooke’s Hospital - Multi-Story Car Park 1 link (new tab) - click here.
- New – Addenbrooke’s Hospital Entrances link (new tab) - click here.