You are on Getting To (Emergency Department). Skip to the next section.

Getting To (Emergency Department)

• The most accessible route from the Accessible Parking and Drop-Off - Emergency Department has step-free level access, a dropped kerb with tactile paving, bollards and a pedestrian crossing.
• View further information about parking at the hospital (opens new tab).
• Access to the Emergency Department is via the Emergency Department entrance.
• There is a drop-off point at this entrance.
• The Emergency Department is located at the front of the hospital, along Main Drive.
• View information about accessible toilet facilities in public areas (opens new tab).
• View more information on getting to and around the hospital (opens new tab).

You are on Hospital Parking (Accessible Parking and Drop-Off - Emergency Department). Skip to the next section.

Hospital Parking (Accessible Parking and Drop-Off - Emergency Department)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the Emergency Department entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 237cm x 416cm (7ft 9in x 13ft 7in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the Emergency Department.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
  • Payment signs are provided .
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Free parking for Blue Badge holders is for 4 hours only.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 32m (104ft) from the Emergency Department Entrance.

You are on Entrance (Emergency Department Entrance). Skip to the next section.

Entrance (Emergency Department Entrance)

• This entrance is located at the front of the hospital, along Main Drive.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is an intercom at a height of 112cm.
• The height of the hand sanitiser is 112cm.
• There are double automatic doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 145cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double automatic doors .
• The second set of doors are permanently held open.
• The width of the opening is 140cm.
• The second set of doors have a low visual contrast.

You are on Department / Service (Emergency Department). Skip to the next section.

Department / Service (Emergency Department)

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• Location and Access View
  • The Emergency Department is located at the front of the hospital, along Main Drive.
  • View information on opening times.
• Getting Around View
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: There is a steep ramp to access majors assessment areas B and C.
  • Access throughout may include manual doors, doors permanently held open and automatic doors.
  • Some flooring is shiny and patterned.
  • The walls and floor have a high visual contrast.
  • There is no (or very little) background noise in this area.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Facilities and Services View
  • There are 10+ consultation/medical rooms available.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables and treatment tables/beds.
  • Some seating is fixed.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • The hoist is mobile.
  • The following facilities are available for patients: toilets with adaptations, a standard toilet and washrooms.

You are on Toilet and Changing Facilities (Emergency Department). Skip to the next section.

Toilet and Changing Facilities (Emergency Department)

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• Toilet Facilities View
  • There are 4 toilets with adaptations.
  • Toilets with adaptations are located beside the Emergency Department entrance, within resuscitation, the ambulatory assessment area and along the corridor on the right side.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free standard toilet facilities are located on the right side of the Emergency Department reception area.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilet with adaptations beside the Emergency Department entrance and within resuscitation.
• Washroom and Shower Facilities View
  • The washroom facilities which have adaptations are located within assessment areas A, B and C.

You are on Reception (Emergency Department Reception). Skip to the next section.

Reception (Emergency Department Reception)

• The reception is located ahead as you enter Emergency Department, through the waiting area.
• The distance from the Emergency Department entrance is 12m.
• There is step-free level access to reception.
• The height of the reception desk is 104cm.
• There is a lowered section at the desk.
• The height of the lowered section is 76cm.
• The reception has glazed screens.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• The flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Some seating is fixed.

You are on Room (Quiet Room). Skip to the next section.

Room (Quiet Room)

• The room is located along the corridor at the rear of the Emergency Department.
• The distance from the Emergency Department entrance is 35m.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
• There is no signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: armchairs and sofas.
• Furniture available in the room includes: coffee tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a water dispenser and a play area.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Consultation / Medical Room (Assessment Room - Waiting Room Nurse). Skip to the next section.

Consultation / Medical Room (Assessment Room - Waiting Room Nurse)

• There is 1 consultation/medical room available.
• The room surveyed was; Assessment Room - Waiting Room Nurse.
• The room is located on the right side of the Emergency Department reception area.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• Furniture cannot be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is not space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: tables.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (ENP Room). Skip to the next section.

Consultation / Medical Room (ENP Room)

• There is 1 consultation/medical room available.
• The room surveyed was; ENP Room.
• The room is located on the right side of the Emergency Department reception area.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The width of the opening is 83cm.
• There is step-free level access throughout the room.
• Furniture cannot be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 190cm.
• Seating available in the room includes: chairs without armrests.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Reception (Triage Reception). Skip to the next section.

Reception (Triage Reception)

• The reception is located ahead as you enter the Emergency Department.
• The distance from the Emergency Department entrance is 3m.
• There is step-free level access to reception.
• The height of the reception desk is 73cm.
• The reception has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• The flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: coffee tables.
• The seating and tables are fixed.

You are on Consultation / Medical Room (Eye / ENT Room). Skip to the next section.

Consultation / Medical Room (Eye / ENT Room)

• There is 1 consultation/medical room available.
• The room surveyed was; Eye / ENT Room.
• The room is located along the ambulatory assessment area corridor.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door opens inwards.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: height adjustable chairs.
• Furniture available in the room includes: tables.
• The seating is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Consultation / Medical Room (Bay 19). Skip to the next section.

Consultation / Medical Room (Bay 19)

• There are 10+ consultation/medical rooms available.
• The room surveyed was; Bay 19.
• The room is located along the ambulatory assessment area corridor.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• The width of the opening is 205cm.
• There is step-free level access throughout the room.
• Furniture cannot be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• The treatment table is free standing and height adjustable.
• The length of the treatment table is 192cm.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Imaging Room (X-Ray Room 1). Skip to the next section.

Imaging Room (X-Ray Room 1)

• The room surveyed was; X-Ray Room 1.
• The room is located along the corridor on the right side of the Emergency Department.
• The most accessible route to the room has step-free level access, manual doors and doors permanently held open.

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• Imaging Room View
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens inwards.
  • The width of the opening is 83cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is wall mounted and height adjustable.
  • The length of the treatment table is 243cm.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Bathroom with Adaptations (Shower and Toilet). Skip to the next section.

Bathroom with Adaptations (Shower and Toilet)

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• Location and Access View
  • The bathroom surveyed is located at the rear of Majors Assessment Area A.
  • The distance from the Emergency Department entrance is 50m.
  • The most accessible route to the bathroom has step-free level access, manual doors and doors permanently held open.
  • There is step-free level access into the bathroom.
  • There is no signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the bathroom are 344cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
  • The lateral transfer space on the left is 190cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 76cm (from the side of the toilet pan).
  • There is a push button flush on the wall above the cistern.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 93cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 105cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 132cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The bathroom has a sanitary bin and a clinical waste bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The bathroom has a wheel-in shower.
  • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist/turn.
  • There is a flip-down shower seat.
  • The shower seat is 48cm from the floor.
  • There are grab rails and dropdown rails for the shower.
  • The shower grab rails have a high visual contrast.
  • The shower dropdown rails have a high visual contrast.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.

You are on Toilet with Adaptations (Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located between the Emergency Department entrance first and second doors.
  • The distance from the Emergency Department entrance first door is 4m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 83cm.
  • The door has a lever twist lock.
  • Internally the door has a low visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 150cm (width) x 236cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 108cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the non-transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a medium visual contrast.
  • The toilet roll holder is 98cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 98cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 119cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 103cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin and a clinical waste bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 92cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.