You are on Getting To The Hospital (Addenbrooke's Hospital). Skip to the next section.

Getting To The Hospital (Addenbrooke's Hospital)

Collapse all Expand all

• By Road View
  • Cambridge University Hospitals are well signposted from most areas in Cambridge.
    If you are driving from outside of Cambridge, there is easy access to the campus via Addenbrooke's Road, signed from Junction 11 on the M11.
    Use of this road is restricted to those with legitimate business on campus.
    The postcode for a sat nav is CB2 0QQ.
    Cambridge University Hospitals have direct links with most of the Cambridgeshire Park and Ride sites.
    This is a good option for those travelling by car and if your visit is going to last more than two hours.
  • Cambridge University Hospitals has two main car parks for patients and visitors.
    Car park 1 has 750 patient and visitor spaces including 63 disabled spaces.
    Car park 2 has 600 patient and visitor space including 63 disabled spaces.
    All car parks are barrier operated on the entrances and exits.
    Parking is ‘Pay on Foot', meaning you pay when you are ready to leave, not in advance, you pay for the actual time parked.
    For Outpatients appointments in Clinics 1-19, please park in car park 1.
    For the emergency department there are 5 reserved 30 minute dropping and collecting bays outside the entrance, then park in car park 1.
    For Addenbrooke's Treatment Centre (ATC) clinics 30 to 33 and Day Surgery, please park in car park 2, unless you are a Blue Badge holder. In which case, there are multiple accessible bays directly outside the Addenbrooke's Treatment Centre.
    For Rosie Hospital and clinics 20-24 please park in car park 2, unless you are a Blue Badge holder. If you are a Blue Badge holder, there are multiple accessible bays either side of the hospital.
    For Blue Badge holders, designated spaces are found across the campus and within car parks 1 and 2.
    .
• By Bus View
  • Nearly 60 buses an hour serve Addenbrooke's Hospital on weekdays from both within the City of Cambridge and beyond.
    The site is also well served at weekends, though buses are less frequent outside of working hours.
  • There is an onsite bus stop.
  • The hospital has its own bus station at the Hills Road entrance to the site.
    The majority of buses pick up and drop off here.
• By Train View
  • Cambridge Railway Station is well served by trains and is approximately two miles from Cambridge University Hospitals.
    To get a bus to the hospital, turn left out of the station and bus stops for the campus are about 100m on the left.
    There are frequent buses and you can take a Guided Bus, a Green Park & Ride bus or a regular bus to Addenbrooke's.
    Tickets can be bought on the bus. If you buy a PlusBus train ticket this will also cover your bus travel to and from Campus.
    You can walk or cycle to Cambridge University Hospitals either by following the path besides the Guided Busway or along Hills Road.
• Useful Links View
  • Please click on the link below for more information on bus timetables.
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below for more information on train times.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Addenbrooke's Hospital). Skip to the next section.

Getting Help and Assistance (Addenbrooke's Hospital)

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located off the main corridor, to the left as you enter.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01223 216 756.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the main reception.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact the main reception of each building.
• Mobility aids are located at all major entrances.
  To contact the venue concerning general enquiries please click.
• Additional hospital services link (new tab) - click here.

Collapse all Expand all

• Comments View
  • Please note that the street level floor of the hospital is called 'Level 2'.

You are on Hospital Parking (Accessible Parking and Drop-Off - Outpatients/Urgent Treatment Centre). Skip to the next section.

Hospital Parking (Accessible Parking and Drop-Off - Outpatients/Urgent Treatment Centre)

Collapse all Expand all

• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in front of the Main Outpatients Entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 9 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 227cm x 546cm (7ft 5in x 17ft 11in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the Main Outpatients Entrance.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are not parking charges for the hospital car park.
  • Payment signs are not provided.
  • Free parking for Blue Badge holders is for 4 hours only.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are uneven surfaces.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 17m (18yd 1ft) from the Main Outpatients Entrance.

You are on Hospital Parking (Multi-Storey Car Park 1). Skip to the next section.

Hospital Parking (Multi-Storey Car Park 1)

Collapse all Expand all

• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located in the centre of the hospital site.
  • The car park type is multi storey.
  • The car park does have a height restriction barrier.
  • The maximum height is 210cm (6ft 11in).
  • The car park does have a barrier control system.
  • There is a push button control at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 452cm (7ft 7in x 14ft 10in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located on the ground floor, on the left side of the car park.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are not provided.
  • Parking is free for Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 126m (137yd 2ft) from the Addenbrooke's Hospital - Main Entrance.

You are on Getting To (Emmeline Centre). Skip to the next section.

Getting To (Emmeline Centre)

• The Emmeline Centre is/are located at the rear of Clinic 14 on level 1 of the Main Outpatients building.
• Access to The Emmeline Centre is via the Clinic 14 entrance.
• Enter via the Clinic 14 entrance; head towards the right of the reception desk and then turn left down the corridor. Turn left at the end of the corridor and continue ahead. Continue along this corridor and then go along the corridor that is on the right. The Emmeline Centre is located at the end of the corridor.
• There is step free access to The Emmeline Centre.
• The Emmeline Centre is approximately 25m from the Clinic 14 entrance.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Clinic Entrance). Skip to the next section.

Outside Access (Clinic Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located on Robinson Way at the side of the Main Outpatients building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is no hand sanitiser at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are single width.
  • The width of the door opening is 103cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 102cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is steep.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Department Entrance). Skip to the next section.

Entrance (Department Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located at the rear of Clinic 14.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 117cm (3ft 10in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 166cm.

You are on Department / Service (Emmeline Centre). Skip to the next section.

Department / Service (Emmeline Centre)

Collapse all Expand all

• Department / Service Access View
  • The Emmeline Centre is located on the ground floor of the hositpal and at the rear of Clinic 14.
  • There is not a/are not door(s) leading into the department/service.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, consultation rooms, treatment rooms, a waiting room/area and standard toilet facilities.
  • There are 10 consultation/treatment rooms in this department/service.
  • A hearing assistance system is available.
  • The type of system is a fixed loop.
  • Staff are not trained to use the system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 09/06/2022.
  • The hearing assistance system was working at the time of testing.
  • A mobile hoist is available from another department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located at the rear of the main entrance lobby.
  • There are standard toilet facilities within this department/service.

You are on Entrance (Reception Entrance). Skip to the next section.

Entrance (Reception Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located in front and to the right as you enter the department.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 86cm.

You are on Reception. Skip to the next section.

Reception

Collapse all Expand all

• Reception View
  • The reception point is located to the left as you enter the reception entrance.
  • The reception point is approximately 15m (16yd 1ft) from the department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 09/06/2022.
  • The hearing assistance system was working at the time of testing.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Entrance (Rooms 8 to 10 Entrance). Skip to the next section.

Entrance (Rooms 8 to 10 Entrance)

Collapse all Expand all

• Entrance Details View
  • This information is for the entrance located along the left side of the corridor.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is ramped/sloped access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 132cm (4ft 4in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 83cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the right as you enter.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is not a/are not handrail(s) at the ramp.
  • The width of the ramp is 100cm.
  • The lighting levels at the ramp/slope are good.
• Comments View
  • This slope gives access to rooms 8 and 9, but room 10 has level access.

You are on Consultation / Treatment Room (Room 5). Skip to the next section.

Consultation / Treatment Room (Room 5)

• There is / are 10 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 5.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Room 7). Skip to the next section.

Consultation / Treatment Room (Room 7)

• There is / are 10 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 7.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is carpet.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Room 13). Skip to the next section.

Consultation / Treatment Room (Room 13)

• There is / are 10 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room 13.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 83cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

Collapse all Expand all

• Toilet Facilities View
  • The shared toilet is located along the left side of the corridor.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the department entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 84cm.
  • The wash basin(s) tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located to the right of the wash basin.
  • Lighting levels are good.
• Baby Changing Facilities View
  • Baby change facilities are available in the shared toilets.
  • There is a flip down baby change table available.
  • The height of the baby change table is 96cm.
• Toilet Facilities 2 View
  • The shared toilet is located at the very end of the corridor and on the right.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 50m from the department entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is fair.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• New - Addenbrookes Hospital - Getting to and Around the Hospital link (new tab) - click here.
• New - Addenbrooke's Hospital Parking link (new tab) - click here.
• New - Addenbrooke’s Hospital - Multi-Story Car Park 1 link (new tab) - click here.