Access Guide
Getting To (Patient Advice and Liaison Service)
- The Patient Advice and Liaison Service is/are located on level 2 of Addenbrooke's Hospital.
- There is step free access to the Patient Advice and Liaison Service.
- The Patient Advise and Liaison Service is approximately 12m from the Addenbrooke's Hospital - Main Entrance.
- View information on getting to the hospital (opens new tab)
- View information on getting help and assistance at the hospital (opens new tab)
- If you require Blue Badge parking please click here to view information on Accessible Parking and Drop-Off - Addenbrooke's Hospital Main Entrance (opens new tab).
- View information on additional parking at the hospital (opens new tab).
- Access to the Patient Advice and Liaison Service is via the Addenbrooke's Hospital - Main Entrance.
- View information about this entrance (opens new tab)
- From the Main Entrance Blue Badge bays, cross the service road and turn right.
Continue along the path and the Addenbrooke's Hospital - Main Entrance will be on your left. - Enter via the Addenbrooke's Hospital - Main Entrance.
Turn left and continue along the corridor.
The Patient Advice and Liaison Service will be on the left. - View information about accessible toilet facilities in public areas of the hospital (opens new tab).
- There are resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Department / Service (Patient Advice and Liaison Service)
-
Location and Access
View
- The Patients Advice & Liaison Services - PALS is located on level 2 of the Main Hospital building.
- There is written text signage on or near the door.
- There is step-free level access into this area.
- The height of the hand sanitiser is 106cm.
- There are double manual doors with a high visual contrast.
- The doors are permanently held open.
- The width of the opening is 170cm.
-
Getting Around
View
- There is step-free level access throughout.
- Access throughout may include narrow walkways and narrow openings.
- The walls and floor have a high visual contrast.
- There is no (or very little) background noise in this area.
- Wayfinding signage is not provided.
- Lighting levels were even at the time of the survey.
-
Facilities and Services
View
- There is 1 consultation/medical room available.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- The nearest toilet with adaptations is located within the hospitals main entrance foyer.
Reception (Patient Advice and Liaison Service)
-
Reception
View
- The reception point is located ahead as you enter the Patient Advice and Liaison Service entrance.
- The reception point is approximately 2m (6ft) from the Patient Advice and Liaison Service Entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is low (76cm or lower).
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is a bell to attract attention.
- The bell is at a suitable height for a wheelchair user.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 18/05/2025.
- The hearing assistance system was working at the time of testing.
-
Reception Waiting Area
View
- There is a waiting area close to the reception point.
- Access to the waiting area is obstructed .
- The type of flooring is carpet.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Room (Meeting Room)
- The room is located to the right as you enter Patients Advice & Liaison Services - PALS.
- The distance from the Patients Advice & Liaison Services - PALS entrance is 4m.
- The most accessible route to the room has step-free level access.
- There is no signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 83cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests.
- Furniture available in the room includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.