Access Guide
Getting To The Hospital (Addenbrooke's Hospital)
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By Road
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- Cambridge University Hospitals are well signposted from most areas in Cambridge.
If you are driving from outside of Cambridge, there is easy access to the campus via Addenbrooke's Road, signed from Junction 11 on the M11.
Use of this road is restricted to those with legitimate business on campus.
The postcode for a sat nav is CB2 0QQ.
Cambridge University Hospitals have direct links with most of the Cambridgeshire Park and Ride sites.
This is a good option for those travelling by car and if your visit is going to last more than two hours. - Cambridge University Hospitals has two main car parks for patients and visitors.
Car park 1 has 750 patient and visitor spaces including 63 disabled spaces.
Car park 2 has 600 patient and visitor space including 63 disabled spaces.
All car parks are barrier operated on the entrances and exits.
Parking is ‘Pay on Foot', meaning you pay when you are ready to leave, not in advance, you pay for the actual time parked.
For Outpatients appointments in Clinics 1-19, please park in car park 1.
For the emergency department there are 5 reserved 30 minute dropping and collecting bays outside the entrance, then park in car park 1.
For Addenbrooke's Treatment Centre (ATC) clinics 30 to 33 and Day Surgery, please park in car park 2, unless you are a Blue Badge holder. In which case, there are multiple accessible bays directly outside the Addenbrooke's Treatment Centre.
For Rosie Hospital and clinics 20-24 please park in car park 2, unless you are a Blue Badge holder. If you are a Blue Badge holder, there are multiple accessible bays either side of the hospital.
For Blue Badge holders, designated spaces are found across the campus and within car parks 1 and 2.
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- Cambridge University Hospitals are well signposted from most areas in Cambridge.
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By Bus
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- Nearly 60 buses an hour serve Addenbrooke's Hospital on weekdays from both within the City of Cambridge and beyond.
The site is also well served at weekends, though buses are less frequent outside of working hours. - There is an onsite bus stop.
- The hospital has its own bus station at the Hills Road entrance to the site.
The majority of buses pick up and drop off here.
- Nearly 60 buses an hour serve Addenbrooke's Hospital on weekdays from both within the City of Cambridge and beyond.
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By Train
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- Cambridge Railway Station is well served by trains and is approximately two miles from Cambridge University Hospitals.
To get a bus to the hospital, turn left out of the station and bus stops for the campus are about 100m on the left.
There are frequent buses and you can take a Guided Bus, a Green Park & Ride bus or a regular bus to Addenbrooke's.
Tickets can be bought on the bus. If you buy a PlusBus train ticket this will also cover your bus travel to and from Campus.
You can walk or cycle to Cambridge University Hospitals either by following the path besides the Guided Busway or along Hills Road.
- Cambridge Railway Station is well served by trains and is approximately two miles from Cambridge University Hospitals.
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Useful Links
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- Please click on the link below for more information on bus timetables.
- To view the web page described above click here (opens in new tab).
- Please click on the link below for more information on train times.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Addenbrooke's Hospital)
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located off the main corridor, to the left as you enter.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01223 216 756.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at the main reception.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact the main reception of each building.
- Mobility aids are located at all major entrances.
To contact the venue concerning general enquiries please click. - Additional hospital services link (new tab) - click here.
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Comments
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- Please note that the street level floor of the hospital is called 'Level 2'.
Hospital Parking (Accessible Parking and Drop-Off- Addenbrooke's Treatment Centre)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located at the rear of the hospital site, off Keith Day Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does not have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 228cm x 481cm (7ft 6in x 15ft 9in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located next to the Blue Badge bays, off Keith Day Road.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does have tactile paving.
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Paying
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- There are not parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Free parking for Blue Badge holders is for 4 hours only.
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are dropped kerbs.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 30m (32yd 2ft) from the Addenbrooke's Treatment Centre Entrance.
Hospital Parking (Multi-Storey Car Park 2)
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Parking
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- The hospital does have a dedicated car park.
- The car park is located on the west side of the hospital site off Robinson Way.
- The car park type is multi storey.
- The car park does have a height restriction barrier.
- The maximum height is 210cm (6ft 11in).
- The car park does have a barrier control system.
- There is a touchscreen at the barrier.
- There is a push button control at the barrier.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 232cm x 463cm (7ft 7in x 15ft 2in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is not a designated drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the car park.
- Payment signs do not make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located inside the hospital building and throughout the car park.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The hospital entrance is not clearly visible from the car park.
- The route from the car park to the hospital entrance is not clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 446m (487yd 2ft) from the Addenbrooke's Hospital - Main Entrance.
Getting To (Ward M5)
- Ward M5 is/are located on level 5 of the Addenbrooke's Treatment Centre.
- Access to Ward M5 is via the Addenbrooke's Treatment Centre Main Entrance.
- Enter via the Addenbrooke's Treatment Centre Main Entrance. The main reception is located straight ahead. Turn right and proceed to the main lifts located on the right. Take a lifts up to level 5. On exiting the lift turn right and then left and Ward M5 is located straight ahead.
- There is step free access, via lift, to Ward M5.
- Ward M5 is approximately 7m from the Addenbrooke's Treatment Centre lifts.
- Wayfinding signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Treatment Centre Entrance)
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Entrance Details
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- This information is for the entrance located on the right side of the hospital, along Robinson Way.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 111cm (3ft 8in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 102cm (3ft 4in).
- There is a door release button when exiting.
- The height of the door release button is 92cm (3ft).
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically (by revolving).
- The door(s) is/are single width.
- The width of the door opening is 168cm.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
Outside Access (Treatment Centre Side Entrance)
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Entrance Details
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- This information is for the entrance located on the right side of the hospital, along Robinson Way.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 111cm (3ft 8in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 102cm (3ft 4in).
- There is a door release button when exiting.
- The height of the door release button is 92cm (3ft).
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 152cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
Other Floors (Addenbrooke's Treatment Centre - Next to Main Lifts)
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Stairs
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- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are 2, 3, 4, 5, 6.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are good.
Lift (Addenbrooke's Treatment Centre - Main Lifts)
- There is a lift for public use.
- The lift is located in the Addenbrooke's Treatment Centre, off the main lobby area.
- Signs indicating the location of this lift are clearly visible from the entrance.
- The lift is approximately 19m (20yd 2ft) from the Addenbrooke's Treatment Centre Entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are 2, 3, 4, 5, 6.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are not within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is high.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 108cm (3ft 7in).
- The dimensions of the lift are 132cm x 225cm (4ft 4in x 7ft 5in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Opening Times (Visiting Hours)
- Monday 11:00 - 20:00.
- Tuesday 11:00 - 20:00.
- Wednesday 11:00 - 20:00.
- Thursday 11:00 - 20:00.
- Friday 11:00 - 20:00.
- Saturday 11:00 - 20:00.
- Sunday 11:00 - 20:00.
Ward
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Ward Information
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- This is a/an Oral and Maxillofacial Surgery, ENT, Ophthalmology and Plastics ward.
- This is a shared ward.
- There is/are 5 bay(s) available.
- There is/are 12 side room(s) available.
- There is/are 32 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- There is not an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
- The hand sanitiser is not in a suitable position for wheelchair users.
- The width of the door opening is 172cm (5ft 8in).
- There is level access throughout the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
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Reception/Nurses' Station
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- The height of the ward reception desk is 119cm.
- There is a lowered section.
- The height of the lowered section of the desk is 73cm.
- There is not a hearing assistance system available at the desk.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is available on the ward.
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Visitor Facilities
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- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located on level 2 of the Addenbrooke's Treatment Centre.
- There are no standard toilet facilities on the ward for visitors.
Consultation / Treatment Room (Treatment)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Treatment Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 90cm (2ft 11in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- Some chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are medium.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the left just outside the Ward M5 entrance.
- The female and male toilets are approximately 7m (7yd 1ft) from the Ward M5 entrance.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels are bright.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- New - Addenbrookes Hospital - Getting to and Around the Hospital link (new tab) - click here.
- New - Addenbrooke's Hospital Parking link (new tab) - click here.
- Addenbrooke's Hospital - Multi-Storey Car Park 2 link (new tab) - click here.
- New – Addenbrooke’s Hospital Entrances link (new tab) - click here.