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Jane Thorley Counselling Suite

The Rosie Hospital, Robinson Way, Cambridge, CB2 0SW

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Access Guide

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Shared Section (Getting To The Hospital)

Getting To The Hospital (Addenbrookes Hospital)

  • By Road View
    • Cambridge University Hospitals are well sign posted from most parts of Cambridge.
      If you are driving from outside Cambridge, there is easy access to the campus via Addenbrooke's Road, signed from Junction 11 on the M11.
      Use of this road is restricted to those with legitimate business on campus. The post code for a sat nav is CB2 0QQ.
      Cambridge University Hospitals have direct links with most of the Cambridgeshire Park and Ride sites.
      This is a good option for those travelling by car and if your visit is going to last more than two hours.
    • Cambridge University Hospitals has 2 main car parks for patients and visitors.
      Car park 1 has 750 patient and visitor spaces including 63 disabled spaces.
      Car park 2 has 600 patient and visitor space including 63 disabled spaces.
      All car parks are barrier operated on the entrances and exits.
      Parking is ‘Pay on Foot’. Pay on foot means you pay when you are ready to leave, not in advance, you pay for the actual time parked.
      For Outpatients appointments Clinics 1-19, please park in car park 1.
      For the emergency department there are 5 reserved 30 minute dropping and collecting bays outside the entrance, then park in car park 1.
      For Addenbrooke's Treatment Centre (ATC) clinics 30 to 33 and Day Surgery, please park in car park 2.
      For Rosie Hospital and clinics 20-24 please park in car park 2.
      For Blue Badge holders designated spaces are found across the campus and within car parks 1 & 2.
      Visitors parking is located in either car park 1 or 2.
  • By Bus View
    • Nearly 60 buses an hour serve Addenbrooke's Hospital on weekdays from both within the City of Cambridge and beyond.
      The site is also well served at weekends, though buses are less frequent outside of working hours.
      The hospital has its own bus station at the Hills Road entrance to the site. The majority of buses pick up and drop off here.
  • By Train View
    • Cambridge Railway Station is well served by trains from a wide area and is about two miles from Cambridge University Hospitals.
      There are good options to get to Cambridge University Hospitals from the station.
      To get a bus turn left out of the station and bus stops for the campus are about 100m on the left.
      There are frequent buses and you can take a Guided Bus, a Green Park & Ride bus or a regular bus to Addenbrooke's.
      Tickets can be bought on the bus. If you buy a PlusBus train ticket this will also cover your bus travel to and from Campus and is a good deal.
      You can walk or cycle to Cambridge University Hospitals either by following the path besides the Guided Busway or along Hills Road.
  • Useful Links View

Getting Help and Assistance (Addenbrookes Hospital)

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located off the corridor, to the left as you enter.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01223 216 756.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the main reception.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the main reception of each building.
  • Mobility aids are located at all major entrances.
    To contact the venue concerning general enquiries please click.
  • Additional hospital services link (new tab) - click here.
  • Comments View
    • Please note that the street level floor of all the hospital is called 'Level 2'.

Hospital Parking (Multi-Storey Car Park 2)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the rear of the Addenbrooke's Hospital site opposite the Main Entrance to Royal Papworth Hospital.
    • The car park type is multi storey.
    • The car park does have a height restriction barrier.
    • The maximum height is 210cm (6ft 11in).
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 312cm x 448cm (10ft 3in x 14ft 8in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park and at either end of the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located in the atrium.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the Car Park Entrance.

Hospital Parking (Drop-Off Point)

  • Parking View
    • The hospital does not have a dedicated car park.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the Rosie Hospital Main Entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.

Getting To (Jane Thorley Counselling Suite)

  • The Jane Thorley Counselling Suite is/are located on level 2 of the Rosie Hospital.
  • Access to the Jane Thorley Counselling Suite is via the Rosie Hospital Main Entrance.
  • Enter via the Rosie Hospital Main Entrance; the reception is located on the right. Proceed down the corridor and take the first right. Go through a set of double doors and take a lift up to level 2. On exiting the lift continue straight through another set of double doors. The Jane Thorley Counselling Suite is located on the left.
  • There is step free access, via lift, to the Jane Thorley Counselling Suite.
  • The Jane Thorley Counselling Suite is approximately 26m from the Rosie Hospital main lifts.
  • There is a/are manual, heavy, double door(s) between the Rosie Hospital Main Entrance and the department/service.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Rosie Hospital Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the rear of the hospital site on Robinson Way.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The bell is not in a suitable position to allow wheelchair users to gain access.
    • The intercom is in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 194cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 192cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Opening Times

  • Please contact the venue for details of opening times.

Entrance (Jane Thorley Counselling Suite)

  • Entrance Details View
    • This information is for the entrance located on level 2 of the Rosie Hospital.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is an intercom at a convenient height for wheelchair users to gain access.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 86cm.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Wayfinding signage is not available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are medium.

Consultation / Treatment Room

  • There is / are 3 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consulting Room 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate and wood.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Toilet with Adaptations

  • There are not accessible toilet facilities within this venue.
  • Comments View
    • The nearest accessible toilet is located off the main corridor on level 2 of the Rosie Hospital.

Standard Toilet(s)

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