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53 Thorpe Road

Peterborough, PE3 6AN

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Access Guide

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Overview (53 Thorpe Road)

  • About View
    • This is a community support hub with multiple services available.
    • Services available in the venue include: intensive support team (learning disability), liaison and division service.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • The following areas have stepped access: the first floor and second floor of the building.
    • Access throughout may include manual doors, narrow walkways and narrow openings.
    • The ground, first and second floors can be accessed via stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • British Sign Language can be provided virtually.
    • Documents are available in the following formats: large print (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.

Toilet and Changing Facilities (53 Thorpe Road)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located at the end of the corridor ahead as you enter the building.
    • The toilet with adaptations has a right hand transfer space.
    • The male step-free standard toilet facilities are located on the ground floor, at the end of the corridor ahead as you enter the building.
    • The male and female step-free standard toilet facilities are located on the first floor, at the end of the corridor on the left side of the building.

Parking (Visitors Parking)

  • Car Park View
    • The car park is located at the front and rear of the building, along Thorpe Road.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and loose chippings.
    • There is 1 designated Blue Badge parking bay available.
    • The Blue Badge bay has faded markings.
    • The surveyed Blue Badge parking bay dimensions are 508cm (width) x 383cm (depth).
    • There are no hatched/marked zones.
    • The nearest designated bay is 5m from the main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and uneven surfaces.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Entrance)

  • This entrance is located at the front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • There is an intercom at a height of 140cm.
  • There is a single manual door at this entrance.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 81cm.
  • The door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 130cm.
  • There is a second single manual door.
  • The second door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 88cm.
  • The second door has a low visual contrast.
  • There is a push pad or push button to exit at a height of 108cm.
  • There is step-free level access as you enter.

Reception (Main Reception)

  • The reception is located to the right as you enter the building.
  • The distance from the main entrance is 3m.
  • There is step-free level access to reception.
  • The height of the reception desk is 105cm.
  • There is not a lowered section at the desk.
  • The reception has windows.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Some flooring is patterned.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Seating Area (Main Reception Waiting Area)

  • Location and Access View
    • The main reception waiting area is located to the left as you enter the building.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • There is a single manual door with a low visual contrast.
    • The door is permanently held open.
    • The width of the opening is 78cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests and armchairs.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Getting Around (53 Thorpe Road)

  • The following areas have stepped access: the first floor and second floor of the building.
  • Access throughout may include manual doors, narrow walkways and narrow openings.
  • Some flooring is shiny and patterned.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is not provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Consultation / Medical Room (Ground Floor - Clinic Room)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Clinic Room.
  • The room is located at the end of the corridor ahead as you enter the building.
  • The most accessible route to the room has step-free level access, manual doors, narrow walkways and narrow openings.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The door requires effort to open.
  • The width of the opening is 80cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 185cm.
  • Seating available in the room includes: armchairs.
  • Furniture available in the room includes: desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (Ground Floor - Room 4)

  • The room is located along the corridor ahead as you enter the building.
  • The distance from the main entrance is 10m.
  • The most accessible route to the room has step-free level access, manual doors and narrow walkways.
  • There is numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The door requires effort to open.
  • The width of the opening is 70cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • There is deep pile carpet in some areas.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and armchairs.
  • Furniture available in the room includes: coffee tables and desks.
  • The desks are fixed.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (Ground Floor - Room 5)

  • The room is located at the end of the corridor ahead as you enter the building.
  • The distance from the main entrance is 15m.
  • The most accessible route to the room has step-free level access, manual doors, narrow walkways and narrow openings.
  • There is numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The door requires effort to open.
  • The width of the opening is 79cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • There is deep pile carpet in some areas.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and armchairs.
  • Furniture available in the room includes: coffee tables and desks.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Stairs (Front Stairs)

  • The stairs surveyed are located ahead and to the left as you enter the building.
  • There is a single manual door to access the stairwell.
  • The ground, first and second floor can be accessed by these stairs.
  • There are 20 steps between floors.
  • The steps are clearly marked and have a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room (First Floor - Multi Faith Room)

  • The room is located on the first floor, to the right from the stairs.
  • The most accessible route to the room has steps and manual doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens inwards.
  • The door requires effort to open.
  • The width of the opening is 73cm.
  • There is step-free level access throughout the room.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: armchairs.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Ground Floor - Right Hand Transfer - Female)

  • Location and Access View
    • The toilet surveyed is located at the end of the corridor ahead as you enter the building.
    • The distance from the main entrance is 15m.
    • The most accessible route to the toilet has step-free level access, manual doors, narrow walkways and narrow openings.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The door is easy to open.
    • The width of the door opening is 87cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 313cm (width) x 142cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 261cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 79cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 94cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 122cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.