You are on Getting Here (Princess of Wales Hospital). Skip to the next section.

Getting Here (Princess of Wales Hospital)

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• By Road View
  • Princess of Wales Hospital is located on Lynn Road and can be accessed by the A10.
  • The Princess of Wales Hospital has two car parks located at the front and rear of the site, with a number of Blue Badge bays available.
• By Bus View
  • The nearest bus stop is located within the hospital site. Routes 9 and X9 operate here.
• By Train View
  • The nearest train station is Ely and is approximately 2 miles away.
• Useful Links View
  • Stagecoach Bus.
  • To view the web page described above click here (opens in new tab).
  • Cross Country Trains.
  • To view the web page described above click here (opens in new tab).
  • Greater Anglia.
  • To view the web page described above click here (opens in new tab).
  • National Rail - Ely train Station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
• An assistance dog toilet area can be provided onsite.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• Home visits services are not available.
• The development of Princess of Wales Hospital continues, so you will notice changes on site.
  During this time, you may find your usual entrance door closed, some uneven surfaces and parking maybe some distance from your appointment destination.
  The Trust are doing as much as they can to highlight change sand mark relevant areas but please take care when moving around outside the hospital. The Trust also suggest that you leave extra time to get to appointments if possible.
  On arrival, if you need wheelchair assistance please call our porters on 07458 054205 who will be able to assist you. The Trust would like to thank you for your continued patience and support and apologise for any inconvenience the ongoing works may cause.

You are on Parking (Front Car Park). Skip to the next section.

Parking (Front Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 8 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 226cm x 476cm (7ft 5in x 15ft 7in).
  • The nearest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 55m (60yd 5in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).

You are on Parking (Rear Car Park). Skip to the next section.

Parking (Rear Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the rear of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 235cm x 480cm (7ft 9in x 15ft 9in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the rear car park entrance.
  • The furthest Blue Badge bay is 15m (16yd 1ft) from the rear car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).

You are on Bus Stop(s) and Drop-off Point(s). Skip to the next section.

Bus Stop(s) and Drop-off Point(s)

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• Bus Stop(s) View
  • There is an onsite bus stop.
  • The bus stop is located at the front of the hospital next to the Front Car Park.
  • The bus stop is sheltered with fixed seating. There is no space for wheelchairs users under the shelter.
  • The route from the bus stop to the rear entrance is 100m. To access the rear entrance you will need to cross two roads that both have tactile paving. Once past these crossings, continue to the left side of the building, going past the Blue Badge bay. Then follow the outside of the hospital around to the right and then the rear entrance will be on the right side.
• Drop-off Point(s) View
  • There is a/are clearly marked onsite drop-off point(s).
  • The drop-off point is located directly outside the main entrance.

You are on Getting To (Mental Health). Skip to the next section.

Getting To (Mental Health)

• Mental Health is/are located at the rear of the ground floor of the Princess of Wales Hospital.
• Access to Mental Health is via the Rear Car Park Entrance.
• Enter the Princess of Wales Hospital via the Rear Car Park Entrance and continue straight along the corridor. Continue towards the end of the corridor, going past the Discharge Lift. Once approximately two thirds along the corridor the entrance to Mental Health will be on the left.
• There is step free access to Mental Health.
• Mental Health is approximately 60m from the Rear Car Park entrance.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Rear Car Park Entrance). Skip to the next section.

Outside Access (Rear Car Park Entrance)

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• Entrance Details View
  • This information is for the entrance located at the rear of the building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 115cm.

You are on Opening Times (Mental Health). Skip to the next section.

Opening Times (Mental Health)

• Access is by appointment only.

You are on Department / Service (Mental Health). Skip to the next section.

Department / Service (Mental Health)

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• Department / Service Access View
  • Mental Health is located at the rear of the ground floor of the Princess of Wales Hospital.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 76cm (2ft 6in).
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 147cm (4ft 10in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 124cm (4ft 1in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is no clear signage on the department/service.
  • The type of flooring is carpet.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a waiting room/area, consultation rooms, accessible toilet facilities for everyone and standard toilet facilities.
  • There are 3 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 3m from the department entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 76cm (2ft 6in).
• The type of flooring is carpet.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Consultation / Treatment Room (Clinic Room 1). Skip to the next section.

Consultation / Treatment Room (Clinic Room 1)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 77cm (2ft 6in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Clinic Room 2). Skip to the next section.

Consultation / Treatment Room (Clinic Room 2)

• There is / are 3 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 77cm (2ft 6in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Accessible Toilet(s) (Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located at the very end of the main corridor.
  • This accessible toilet is approximately 25m (27yd 1ft) from the department entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is fair.
  • The door opens inwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 96cm (3ft 2in).
  • The contrast between the internal door and wall is fair.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 338cm x 275cm (11ft 1in x 9ft).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space on the left is 63cm.
  • The lateral transfer space on the right is 176cm.
  • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There are dropdown rails on both sides of the toilet.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is not a/are not wall-mounted grab rail(s) available.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a wall which acts as a backrest.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet seat colour contrast is poor.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 73cm (2ft 5in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are no vertical wall-mounted grab rails at the wash basin.
  • The wash basin tap type is twist/turn.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 93cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 118cm (3ft 10in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.
• Comments View
  • There is a flip down seat.
  • The height of the flip down seat is 50cm.
  • There are dropdown rails on both sides of the flip down seat.
  • The contrast of the dropdown rails is poor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located halfway along the corridor and on the left.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the department entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • The ambulant toilet does not have horizontal wall mounted grab rails.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • There is a/are dropdown rail(s) on the right as you face the ambulant toilet(s).
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Princess of Wales Hospital link (new tab) - click here.