You are on Getting Here (Princess of Wales Hospital). Skip to the next section.

Getting Here (Princess of Wales Hospital)

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• By Road View
  • Princess of Wales Hospital is located on Lynn Road and can be accessed by the A10.
  • The Princess of Wales Hospital has two car parks located at the front and rear of the site, with a number of Blue Badge bays available.
• By Bus View
  • The nearest bus stop is located within the hospital site. Routes 9 and X9 operate here.
• By Train View
  • The nearest train station is Ely and is approximately 2 miles away.
• Useful Links View
  • Stagecoach Bus.
  • To view the web page described above click here (opens in new tab).
  • Cross Country Trains.
  • To view the web page described above click here (opens in new tab).
  • Greater Anglia.
  • To view the web page described above click here (opens in new tab).
  • National Rail - Ely train Station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
• An assistance dog toilet area can be provided onsite.
• There is a wheelchair to borrow to use around the building.
• Water bowls for assistance dogs are not available.
• Home visits services are not available.
• The development of Princess of Wales Hospital continues, so you will notice changes on site.
  During this time, you may find your usual entrance door closed, some uneven surfaces and parking maybe some distance from your appointment destination.
  The Trust are doing as much as they can to highlight change sand mark relevant areas but please take care when moving around outside the hospital. The Trust also suggest that you leave extra time to get to appointments if possible.
  On arrival, if you need wheelchair assistance please call our porters on 07458 054205 who will be able to assist you. The Trust would like to thank you for your continued patience and support and apologise for any inconvenience the ongoing works may cause.

You are on Parking (Front Car Park). Skip to the next section.

Parking (Front Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located in front of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 8 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 226cm x 476cm (7ft 5in x 15ft 7in).
  • The nearest Blue Badge bay is 25m (27yd 1ft) from the main entrance.
  • The furthest Blue Badge bay is 55m (60yd 5in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).

You are on Parking (Rear Car Park). Skip to the next section.

Parking (Rear Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park is located at the rear of the building.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 2 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 235cm x 480cm (7ft 9in x 15ft 9in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the rear car park entrance.
  • The furthest Blue Badge bay is 15m (16yd 1ft) from the rear car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Public Car Parks View
  • There is not a car park for public use within 200m (approx).

You are on Bus Stop(s) and Drop-off Point(s). Skip to the next section.

Bus Stop(s) and Drop-off Point(s)

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• Bus Stop(s) View
  • There is an onsite bus stop.
  • The bus stop is located at the front of the hospital next to the Front Car Park.
  • The bus stop is sheltered with fixed seating. There is no space for wheelchairs users under the shelter.
  • The route from the bus stop to the rear entrance is 100m. To access the rear entrance you will need to cross two roads that both have tactile paving. Once past these crossings, continue to the left side of the building, going past the Blue Badge bay. Then follow the outside of the hospital around to the right and then the rear entrance will be on the right side.
• Drop-off Point(s) View
  • There is a/are clearly marked onsite drop-off point(s).
  • The drop-off point is located directly outside the main entrance.

You are on Getting To (Minor Injuries). Skip to the next section.

Getting To (Minor Injuries)

• Minor Injuries is/are located ahead on the ground floor as you enter the building via the Main Entrance.
• Access to Minor Injuries is via the main entrance.
• Enter the hospital via the main entrance and continue straight. After only a short distance the reception to Minor Injuries will be on the left.
• There is step free access to Minor Injuries.
• Minor Injuries is approximately 5m from the main entrance.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • There is not a hand sanitiser.
  • There is a door release button when exiting.
  • The height of the door release button is 114cm (3ft 9in).
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 147cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 149cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Ramp/Slope Details View
  • The ramp/slope is located between the first and second door.
  • The ramp/slope gradient is slight.
  • The lighting levels at the ramp/slope are good.
• Comments View
  • The bottom intercom is 105cm high and the top intercom is 155cm high.
  • The slope has handrails on both sides.

You are on Outside Access (Rear Car Park Entrance). Skip to the next section.

Outside Access (Rear Car Park Entrance)

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• Entrance Details View
  • This information is for the entrance located at the rear of the building.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 115cm.

You are on Opening Times (Minor Injuries). Skip to the next section.

Opening Times (Minor Injuries)

• Monday 08:30 - 18:00.
• Tuesday 08:30 - 18:00.
• Wednesday 08:30 - 18:00.
• Thursday 08:30 - 18:00.
• Friday 08:30 - 18:00.
• Saturday 08:30 - 18:00.
• Sunday 08:30 - 18:00.

You are on Department / Service (Minor Injuries). Skip to the next section.

Department / Service (Minor Injuries)

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• Department / Service Access View
  • Minor Injuries is located ahead on the ground floor as you enter the building via the Main Entrance.
  • There is not a/are not door(s) leading into the department/service.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • There is flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The department/service does play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area, a sub waiting area and consultation rooms.
  • There are 4 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available from another department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located at the end of the corridor that is to the left as you enter and opposite the main lift.
  • There are not standard toilet facilities within this department/service.
  • Standard toilet facilities are located to the right as you enter the building via the Main Entrance.

You are on Reception (Minor Injuries). Skip to the next section.

Reception (Minor Injuries)

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• Reception View
  • The reception point is located to the left as you enter the building.
  • The reception point is approximately 5m (5yd 1ft) from the Main Entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+).
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There are seats with armrests on both sides.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

You are on Waiting Room / Area (Waiting Room). Skip to the next section.

Waiting Room / Area (Waiting Room)

• There is a waiting room / area.
• The waiting room / area is approximately 25m from the Main Entrance.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are permanently held open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• Some chairs are permanently fixed.
• Some chairs with armrests are available.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are good.

You are on Consultation / Treatment Room (Room A). Skip to the next section.

Consultation / Treatment Room (Room A)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room A.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Consultation / Treatment Room (Room C). Skip to the next section.

Consultation / Treatment Room (Room C)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room C.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• The hoist is manual.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Princess of Wales Hospital link (new tab) - click here.