Access Guide
Overview (Resource Centre)
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About
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- This is a resource centre with multiple services available.
- Services available in the venue include: art services, music services, physiotherapy department, gym, pharmacy teams and a cafe.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Cambridge station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- Access throughout may include manual doors.
- The ground and first floor can be accessed via a platform lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: Wi-Fi.
Toilet and Changing Facilities (Resource Centre)
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located along the corridor at the rear of the building.
- The toilet with adaptations has a left hand transfer space.
- The male and female step-free standard toilet facilities are located along the corridor at the rear of the building.
- The male and female step-free standard toilet facilities are located along the corridor to the left as you exit the main lift on the first floor.
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Washroom and Shower Facilities
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- The washroom facilities which have adaptations are located along the corridor to the left as you exit the main lift on the first floor.
Parking (Elizabeth House Car Park)
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Car Park
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- The car park is located at the front of the hospital grounds.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 249cm (width) x 440cm (depth).
- The hatched/marked zones vary between bays.
- The width of the marked zone is 126cm.
- The nearest designated bay is 20m from the Elizabeth House entrance.
- The most accessible route from the Blue Badge parking has a slight ramp or slope.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
- The nearest designated bay is 45m from the Resource Centre main entrance.
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Charges and Restrictions
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- This car park is for staff, visitors and Blue Badge holders only.
- Parking is free for all users.
- Clearly presented parking signs are not available.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located in front of Elizabeth House.
- There is a dropped kerb without tactile paving from the drop-off point.
Entrance (Main Entrance)
- This entrance is located at the front of the building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double automatic doors at this entrance.
- The doors open towards you.
- The width of the opening is 163cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a push pad or push button to exit at a height of 102cm.
Reception (Main Reception)
- The reception is located ahead and to the right as you enter the building.
- The distance from the main entrance is 15m.
- There is step-free level access to reception.
- The height of the reception desk is 119cm.
- There is a lowered section at the desk.
- The height of the lowered section is 74cm.
- The reception has glazed screens.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Some flooring is shiny.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: coffee tables.
Getting Around (Resource Centre)
- There is step-free level access throughout all areas, this may include the use of a lift.
- Access throughout may include manual doors.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Room (Ground Floor - Still Point)
- The room is located along the corridor ahead as you enter the building.
- The distance from the main entrance is 15m.
- The most accessible route to the room has step-free level access and manual doors.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door is permanently held open.
- The width of the opening is 85cm.
- There is a push pad or push button to exit at a height of 100cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- Furniture available in the room includes: tables and coffee tables.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: ritual washing facilities.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Eating and Drinking (The Edge Café)
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Location and Access
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- The Edge Café is located ahead as you enter the building.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered.
- Full table service is available on request only.
- Menus are handheld, wall-mounted and available on a board.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The service counter was surveyed.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in this area includes: chairs with armrests, chairs without armrests and high stools.
- Furniture available in this area includes: tables, coffee tables and high tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is no (or very little) background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift (Main Lift)
- The lift surveyed is located along the corridor at the rear of the building.
- The distance from the main entrance is 25m.
- The most accessible route to the lift has step-free level access and manual doors.
- The ground and first floor are accessed by this lift.
- The lift door has a low visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
Stairs (Main Stairs)
- The stairs surveyed are located along the corridor at the rear of the building.
- There is a single manual door to access the stairwell.
- The ground and first floor can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have low visual contrast markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Room (First Floor - Music Room)
- The room is located at the very end of the corridor on the first floor.
- The distance from the main lift is 20m.
- The most accessible route to the room has step-free level access and manual doors.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The door requires effort to open.
- The width of the opening is 85cm.
- There is a push pad or push button to exit at a height of 98cm.
- There is step-free level access throughout the room.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- Seating available in the room includes: chairs with armrests and chairs without armrests.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Gym (First Floor - Gym)
- The gym is located at the very end of the corridor on the first floor.
- There is step-free level access into the gym.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 85cm.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The gym is staffed when open.
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- There is clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights and cable resistance machines.
- Seating available in this area includes: chairs with armrests and benches.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Kitchen (First Floor - ADL Kitchen)
- The kitchen is located at the very end of the corridor on the first floor of the building.
- There is step-free level access into the kitchen.
- There is a single manual door with a high visual contrast.
- The door requires effort to open.
- The door opens inwards.
- The width of the opening is 83cm.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- Some flooring is shiny.
- The walls and floor have a high visual contrast.
- The work surface is 93cm from the floor.
- A lowered work surface is not available.
- Overhead and under counter cupboards are available.
- The hob is 94cm from the floor.
- A lowered hob is not available.
- The oven is at a suitable height for a wheelchair user.
- The sink is 94cm from the floor.
- A lowered sink is available with a clear knee recess.
- The lowered sink is 83cm from the floor.
- The sink has a lever tap.
- Facilities within the kitchen include a fridge, a microwave and a kettle.
- Seating available in the kitchen includes: chairs with armrests.
- Furniture available in the kitchen includes: tables and height adjustable tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Bathroom with Adaptations (First Floor - Shower and Toilet)
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Location and Access
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- The bathroom surveyed is located along the corridor to the left as you exit the lift on the first floor.
- The distance from the lift is 20m.
- The most accessible route to the bathroom has step-free level access and manual doors.
- There is step-free level access into the bathroom.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 85cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the bathroom are 145cm (width) x 215cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 76cm (from the side of the toilet pan).
- There is a wall sensor flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 87cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 75cm from the floor.
- The wash basin has a sensor tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin rails have a medium visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 99cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 90cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is an unobstructed shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The bathroom has a waste bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 97cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- The bathroom has a wheel-in shower.
- There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
- There is a fixed height shower head.
- The shower controls are sensor.
- There is no shower seat.
Toilet with Adaptations (Ground Floor - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located along the corridor at the rear of the building.
- The distance from the main entrance is 25m.
- The most accessible route to the toilet has step-free level access and manual doors.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 85cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 143cm (width) x 215cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 74cm (from the side of the toilet pan).
- There is a wall sensor flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 75cm from the floor.
- The wash basin and taps cannot be reached when seated on the toilet.
- The wash basin is 72cm from the floor.
- The wash basin has a sensor tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a medium visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 98cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 114cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is an unobstructed shelf.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a waste bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 100cm from the floor.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
