You are on Overview (Tenison Road). Skip to the next section.

Overview (Tenison Road)

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• About View
  • This is a mental health centre with multiple services available.
  • Services available in the venue include: early intervention services (Cameo), clozapine clinic and clinic rooms. .
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street standard parking.
  • The nearest train station is Cambridge station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free access via ramp at the most accessible entrance.
  • There is an entrance at the front of the venue, however this is accessed via steps.
  • The following areas have step-free access via ramps or slopes: along the corridor on the right side of the building.
  • The following areas have stepped access: the first and second floor of the building. There are also steps along the corridor on the first floor of the building.
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
  • The ground, first and second floor can be accessed via stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • British Sign Language can be provided virtually.
  • Documents are available in the following formats: Braille (on request) and large print (on request).
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities (Tenison Road). Skip to the next section.

Toilet and Changing Facilities (Tenison Road)

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the ground floor, at the end of the corridor ahead as you enter via the rear entrance.
  • The toilet with adaptations has a left hand transfer space.
  • The shared step-free standard toilet facilities are located on the ground floor, at the end of the corridor ahead as you enter via the rear entrance.

You are on Parking (Public Parking). Skip to the next section.

Parking (Public Parking)

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• On-street Parking View
  • On-street standard parking is available.
  • The on-street standard parking is located along Devonshire Road.

You are on Entrance (Rear Entrance). Skip to the next section.

Entrance (Rear Entrance)

• This entrance is located an the rear right side of the building.
• The approach to the entrance has uneven surfaces.
• The entrance area is not clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There is an intercom at a height of 123cm.
• There is a single manual door at this entrance.
• The door opens towards you.
• The door requires effort to open.
• The width of the opening is 96cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is a push pad or push button to exit at a height of 123cm.
• There is a second single manual door.
• The second door opens away from you.
• The door requires effort to open.
• The width of the opening is 87cm.
• The second door has a high visual contrast.
• There is step-free access via ramp as you enter.
• The ramp has a steep gradient with resting areas.
• The ramp is over 150cm wide with no handrails.
• The ramp is between the first and second door.

You are on Reception (Main Reception). Skip to the next section.

Reception (Main Reception)

• The reception is located at the front of the building.
• The distance from the rear entrance is 25m.
• The most accessible route to reception has manual doors, doors permanently held open and narrow walkways.
• There is step-free level access to reception.
• The height of the reception desk is 95cm.
• There is a lowered section at the desk.
• The height of the lowered section is 70cm.
• The reception has windows and patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Furniture available in this area includes: coffee tables.

You are on Seating Area (Waiting Area). Skip to the next section.

Seating Area (Waiting Area)

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• Location and Access View
  • The waiting area is located at the end of the corridor ahead as you enter via the rear entrance.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There are double manual doors with a low visual contrast.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The doors are easy to open.
  • The width of the opening is 82cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Getting Around (Tenison Road). Skip to the next section.

Getting Around (Tenison Road)

• The following areas have step-free access via ramps or slopes: along the corridor on the right side of the building.
• The following areas have stepped access: the first and second floor of the building. There are also steps along the corridor on the first floor of the building.
• Access throughout may include manual doors, doors permanently held open and narrow walkways.
• Some flooring is shiny.
• There is a high visual contrast between the walls and floor in all areas.
• There is no (or very little) background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Consultation / Medical Room (Ground Floor - Rome). Skip to the next section.

Consultation / Medical Room (Ground Floor - Rome)

• There are 6 consultation/medical rooms available.
• The room surveyed was; Rome.
• The room is located ahead and to the left as you enter via the rear entrance.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The door requires effort to open.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: coffee tables and desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Consultation / Medical Room (Ground Floor - Cambridge / Clinic Room). Skip to the next section.

Consultation / Medical Room (Ground Floor - Cambridge / Clinic Room)

• There is 1 consultation/medical room available.
• The room surveyed was; Cambridge / Clinic Room.
• The room is located ahead and to the left as you enter via the rear entrance.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The door requires effort to open.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• The treatment table is free standing at a fixed height.
• The length of the treatment table is 182cm.
• Seating available in the room includes: chairs with armrests, chairs without armrests and height adjustable chairs.
• Furniture available in the room includes: tables and desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Room (Ground Floor - Jen Essen Room). Skip to the next section.

Room (Ground Floor - Jen Essen Room)

• The room is located between the rear entrance first and second door.
• The distance from the rear entrance first door is 2m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The door requires effort to open.
• The width of the opening is 87cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests, armchairs and sofas.
• Furniture available in the room includes: tables, coffee tables and desks.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles and a water dispenser.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (Front Stairs). Skip to the next section.

Stairs (Front Stairs)

• The stairs surveyed are located at the front of the building, to the right as you enter via the front entrance.
• The ground, first and second floor can be accessed by these stairs.
• There are 16 steps between floors.
• The steps are clearly marked and have a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (Right Side Stairs). Skip to the next section.

Stairs (Right Side Stairs)

• The stairs surveyed are located along the corridor on the front right side of the building.
• The ground and first floor can be accessed by these stairs.
• There are 14 steps between floors.
• The steps are clearly marked and have a handrail on the left going up.
• The handrail is easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Consultation / Medical Room (First Floor - Venice). Skip to the next section.

Consultation / Medical Room (First Floor - Venice)

• There are 6 consultation/medical rooms available.
• The room surveyed was; Venice.
• The room is located ahead as you reach the top of the right side stairs on the first floor.
• The most accessible route to the room has step-free level access and steps.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The door requires effort to open.
• The width of the opening is 69cm.
• There is step-free level access throughout the room.
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and height adjustable chairs.
• Furniture available in the room includes: desks.
• Some furniture is fixed.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Room (First Floor - New York). Skip to the next section.

Room (First Floor - New York)

• The room is located to the right as you reach the top of the front stairs on the first floor.
• The distance from the front stairs is 5m.
• The most accessible route to the room has steps, doors permanently held open and narrow walkways.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a low visual contrast.
• The door opens inwards.
• The door requires effort to open.
• The width of the opening is 77cm.
• There is step-free level access throughout the room.
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: tables, coffee tables and desks.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles and a water dispenser.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the ground floor, at the end of the corridor ahead as you enter via the rear entrance.
  • The distance from the rear entrance is 10m.
  • The most accessible route to the toilet has a slight ramp or slope and manual doors.
  • There is step-free access via ramp into the facility.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The door is easy to open.
  • The width of the door opening is 93cm.
  • The door has a twist lock.
  • Internally the door has a low visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 181cm (width) x 267cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 121cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is no horizontal grab rail for the toilet.
  • There is no vertical grab rail for the toilet.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 80cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a sensor tap.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 98cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 116cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.