You are on Summary. Skip to the next section.

Summary

• This is a non patient office property.
• Services on the third floor include: Children's and Young People's Health Services.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:00 - 17:00.
• Tuesday 08:00 - 17:00.
• Wednesday 08:00 - 17:00.
• Thursday 08:00 - 17:00.
• Friday 08:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • Havenbridge House is located on North Quay and can be accessed by the A47.
  • Havenbridge House has its own car park for staff and has two visitors spaces at the front of the building.
• By Bus View
  • The nearest bus stop is located on North Quay with routes 6 and 730 operating here.
• By Train View
  • The nearest train station is Great Yarmouth and is approximately 0.4 miles away.
• Useful Links View
  • Link below is the provider for the bus service for Havenbridge House.
  • To view the web page described above click here (opens in new tab).
  • Please see the link below for up to date train timetables.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• A member of staff trained in BSL skills is not normally on duty.
• British Sign Language interpreters can be provided on request.
• Language interpreters can be provided on request.
• The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request and different languages on request.
• There is not a wheelchair to borrow to aid transferring around the building.
• Water bowls for assistance dogs are not available.
• Home visits services are available.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does not have a dedicated car park.
  • The car park is located all around the building.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is not a/are not Blue Badge parking bay(s) available.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac.

You are on Bus Stop(s) and Drop-off Point(s). Skip to the next section.

Bus Stop(s) and Drop-off Point(s)

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• Bus Stop(s) View
  • There is not an onsite bus stop.
• Drop-off Point(s) View
  • There is not a/are not clearly marked onsite drop-off point(s).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is not clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The bell is not in a suitable position to allow wheelchair users to gain access.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 143cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, heavy, single doors to enter and exit the stairwell on the first floor, on the second floor, on the third floor, on the fourth floor, on the fifth floor and on the sixth floor.
  • The floors which are accessible by stairs are G,1,2,3,4,5,6,7.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located straight ahead on entering.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 6m (6yd 1ft) from the Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G,1,2,3,4,5,6.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 75cm (2ft 6in).
• The dimensions of the lift are 133cm x 140cm (4ft 4in x 4ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

You are on Entrance (Office Entrance). Skip to the next section.

Entrance (Office Entrance)

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• Entrance Details View
  • This information is for the entrance located on the third floor of the building.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance, via lift.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 142cm .
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access once inside.
• There is not a hearing assistance system.
• This venue does not play background music.
• Motorised scooters are not allowed in public parts of the venue.
• Wayfinding signage is not available.
• The type of flooring in walkways and corridors is carpet.
• The lighting levels are moderate to good.

You are on Accessible Toilet(s) (6th Floor - Right Hand Transfer). Skip to the next section.

Accessible Toilet(s) (6th Floor - Right Hand Transfer)

• There is an/are accessible toilet(s) within this venue designated for public use.

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• Location and Access View
  • This accessible toilet is located in between the lift lobby and the stairs on the 6th Floor.
  • This accessible toilet is approximately 6m (6yd 1ft) from the Lift.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The door is light.
  • The width of the accessible toilet door is 77cm (2ft 6in).
  • The dimensions of the accessible toilet are 127cm x 197cm (4ft 2in x 6ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a flashing fire alarm beacon within the toilet.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is not a/are not wall-mounted grab rail(s) available.
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is not a standard shelf within the accessible toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
  • There is not a mirror.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a toilet roll holder.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 88cm (2ft 11in).
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a soap dispenser.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 92cm (3ft).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is fair.
  • The lighting levels are moderate to good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the third floor.
  • The female and male toilets are approximately 7m (7yd 1ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall mounted grab rails is not available.
  • The tap type is sensor.
  • There is a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the ground floor next to the building managers office.
  • The shared toilet(s) is/are approximately 12m (13yd 4in) from the main entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall mounted grab rails is not available.
  • The tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are moderate to good.