Access Guide
Getting Help and Assistance (Oak Tree Centre – Main Building)
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
- There is a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are available.
- Home visits services are available.
Getting Help and Assistance (Oak Tree Centre – Main Building)
- A member of staff trained in BSL skills is not normally on duty.
- British Sign Language interpreters can be provided on request.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, Makaton on request, different languages on request, voice recognition CD on request and audio on request.
- There is a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are available.
- Home visits services are available.
Opening Times (Oak Tree Centre - Children's and Young People's Health Services)
- Access is by appointment only.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front and to the side of the venue.
- The car park is along Sallowbush Road.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 7 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 236cm x 478cm (7ft 9in x 15ft 8in).
- The nearest Blue Badge bay is 5m (5yd 1ft) from the Oak Tree Centre - Main Entrance.
- The furthest Blue Badge bay is 30m (32yd 2ft) from the Oak Tree Centre - Main Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does not have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally quiet.
- The car park does not have a height restriction barrier.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
Getting To (Children's & Young People's Health Services - Cambridgeshire - Community Paediatrics)
- Children's & Young People's Health Services - Cambridgeshire - Community Paediatrics is/are located on the first floor of the Oak Tree Centre.
- Access to Children's & Young People's Health Services - Cambridgeshire - Community Paediatrics is via the Main Entrance.
- Enter via the main entrance of the Oak Tree Centre and turn right to lift 2. Take the lift to first floor and the Oak Tree Centre - Children's & Young People's Health Services - Cambridgeshire - Community Paediatrics is located to the left.
- There is step free access, via lift, to Children's & Young People's Health Services - Cambridgeshire - Community Paediatrics.
- Children's & Young People's Health Services - Cambridgeshire - Community Paediatrics is approximately 8m from the lift.
- Wayfinding signage is provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Outside Access (Oak Tree Centre - Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the venue.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There are bollards outside this entrance.
- The minimum width between the bollards/wall is 260cm.
- The bollard(s) has/have a good colour contrast to prevent them being hazardous to visually impaired people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 114cm (3ft 9in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 115cm (3ft 9in).
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 123cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 139cm.
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Comments
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- There is a slope with a very easy incline in front of the entrance.
Entrance (Children's and Young People's Health Services - Cambridgeshire - Community Paediatrics)
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Entrance Details
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- This information is for the entrance located on the first floor of the Oak Tree Centre.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There are no doors at this entrance.
Reception
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Reception
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- The reception point is located on the first floor of the Oak Tree Centre.
- The reception point is approximately 7m (7yd 1ft) from the lift.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing system is available only on request.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- The lighting levels are moderate to good.
Inside Access
- There is level access once inside.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- Wayfinding signage is available.
- The type of flooring in walkways and corridors is vinyl/laminate.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
Consultation / Treatment Room (Clinic Room)
- There is / are 4 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Clinic Room B.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 80cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- All tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Gymnasium Physiotherapy)
- There is / are 1 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Gymnasium.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 90cm (2ft 11in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is available.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- All tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Changing Places
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Location and Access
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- The facility is located on the first floor of the Oak Tree Centre.
- The facility is approximately 28m (30yd 1ft) from the lift.
- There is level access into the facility.
- The facility surveyed is not for the sole use of disabled people.
- The colour contrast between the external door and wall is good.
- The colour contrast between the internal door and wall is good.
- You do not need a key for the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door is 87cm (2ft 10in).
- The dimensions of the facility are 300cm x 210cm.
- There is not a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The colour contrast between the walls and floor is good.
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Toilet Details
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- The facility toilet has a transfer space on one side only.
- The transfer space on the left as you face the toilet is 130cm (4ft 3in).
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on the left.
- The colour contrast between the dropdown rail(s) and wall is good.
- As you face the toilet the vertical grab rail is on the left.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a lever flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 80cm.
- The toilet has a backrest.
- The toilet seat colour contrast is poor.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
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Changing Bench and Hoist Details
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- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 165cm (5ft 5in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
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Shower Details
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- There is not a shower unit with a detachable shower head.
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Other Facilities
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- A privacy screen is not available.
- The type of wash basin is fixed.
- The height of the wash basin is 74cm.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are available at the wash basin.
- As you face the wash basin, the wall mounted grab rails are on both sides.
- The colour contrast between the wash basin grab rail(s) and wall is good.
- There is a soap dispenser.
- The height of the soap dispenser is 100cm.
- Wide tear off paper roll is not available.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- There is not a towel dispenser.
- There is not a mirror.
- There is not a shelf next to the toilet.
- There is a/are sanitary and general domestic waste disposal units.
- There is an emergency alarm for the facility.
- The emergency pull cord alarm is within reach and fully functional.
- There is a coat hook.
- The height of the coat hook is 98cm from the floor.
- There is not a red flashing fire alarm beacon.
- The lighting levels are good.
Baby Changing Unit
- The baby changing unit is located in the waiting area of child development on the first floor.
- It is accessed via a sliding door.
- The width of the door is 90cm.
- The changing bench is fixed at a height of 90cm.
- The height of the wash basin is 90cm.
- The height of the soap dispenser and towel dispenser is 130cm.
- There are disposal bins available.
- There is a chair with armrests available.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the first floor of the Oak Tree Centre.
- The female and male toilets are approximately 28m (30yd 1ft) from the lift.
- Inside the venue, there is level access to the female and male toilets.
- An ambulant toilet with wall mounted grab rails is not available.
- Lighting levels in the female and male toilets are moderate to good.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Oak Tree Centre – Main Building link (new tab) - click here.