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Redgrave Children and Young People's Centre

Redgrave Gardens Children's Centre, Edwin Lobo Centre, Redgrave Gardens, Luton, LU3 3QN

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Access Guide

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Overview (Redgrave Children and Young People's Centre)

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is step-free level access throughout.
    • Access throughout may include manual doors and doors permanently held open.
    • The ground and first floor can be accessed via a platform lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located on the left side of the main entrance foyer.
    • British Sign Language can be provided virtually.
    • Documents are available in the following formats: large print (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: equality and diversity training.

Toilet and Changing Facilities (Redgrave Children and Young People's Centre)

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located on the right side of the main entrance foyer and at the end of the first floor corridor.
    • All toilets with adaptations have a right hand transfer space.
    • Ambulant toilet facilities are located on the right side of the main entrance foyer and along the corridor on the left.
    • The male and female step-free toilet facilities are located on the right side of the main entrance foyer and along the corridor on the left side of the centre.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located on the right side of the main entrance foyer, along the corridor on the left side of the Centre and on the first floor corridor.
  • Washroom and Shower Facilities View
    • The washroom facilities which have adaptations are located along the corridor on the left side of the Centre.

Parking (Redgrave Children and Young People's Centre Car Park)

  • Car Park View
    • The car park is located in front of the Redgrave Children and Young People's Centre.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and block paving.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 232cm (width) x 477cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 130cm.
    • The nearest designated bay is 7m from the main entrance.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope.
  • Charges and Restrictions View
    • This car park is for staff, visitors and Blue Badge holders only.
    • Parking is free for all users.
    • Clearly presented parking signs are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Main Entrance)

  • This entrance is located at the front of the Redgrave Children and Young People's Centre.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 86cm.
  • There is a key fob/card reader at a height of 96cm.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 160cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 116cm.
  • There is step-free level access as you enter.

Reception (Redgrave Children and Young People's Centre Reception)

  • The reception is located ahead and to the left as you enter the Redgrave Children and Young People's Centre.
  • The distance from the main entrance is 8m.
  • There is step-free level access to reception.
  • The height of the reception desk is 110cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • The reception has glazed screens and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and sofas.
  • Furniture available in this area includes: tables and coffee tables.

Getting Around (Redgrave Children and Young People's Centre)

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is no (or very little) background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs without armrests and benches.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Lift

  • The lift surveyed is located in the rear right corner of the main entrance foyer.
  • This lift is a platform lift.
  • The distance from the main entrance is 15m.
  • The most accessible route to the lift has step-free level access and manual doors.
  • The ground and first floor are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 108cm (width) x 139cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located in the rear right corner of the main entrance foyer.
  • There is a single manual door to access the stairwell.
  • The ground and first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Audiology Suite)

  • There is 1 consultation/medical room available.
  • The room surveyed was; Audiology Suite.
  • The room is located at the end of the corridor on the left side of the Redgrave Children and Young People's Centre.
  • The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
  • There is Braille, tactile and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: there is a very easy ramp to enter the booth.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Paediatric Clinic)

  • There are 5 consultation/medical rooms available.
  • The room surveyed was; Paediatric Clinic.
  • The room is located along the corridor on the left side of the Redgrave Children and Young People's Centre.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is Braille, tactile and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 187cm.
  • Seating available in the room includes: chairs without armrests and sofas.
  • Furniture available in the room includes: coffee tables and desks.
  • Some furniture is fixed.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (OT / Physio/ Assessment)

  • There is 1 consultation/medical room available.
  • The room surveyed was; OT / Physio/ Assessment.
  • The room is located along the corridor to the left as you exit the lift on the first floor.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is Braille, tactile and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and height adjustable tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Consultation / Medical Room (Activity Suite 2)

  • There are 2 consultation/medical rooms available.
  • The room surveyed was; Activity Suite 2.
  • The room is located towards the end of the corridor to the left as you exit the lift on the first floor.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is Braille, tactile and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 187cm.
  • Seating available in the room includes: chairs without armrests and benches.
  • Furniture available in the room includes: tables.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Room (Sensory Room)

  • The room is located on the left side of the main entrance foyer.
  • The distance from the main entrance is 15m.
  • The most accessible route to the room has step-free level access.
  • There is Braille, tactile and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • The following areas have stepped access: the foam area is 15cm from the floor.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny and patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs without armrests.
  • Furniture available in the room includes: coffee tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a play area and a wash basin.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Room (Family Chill Out)

  • The room is located towards the end of the corridor on the left side of the Redgrave Children and Young People's Centre.
  • The distance from the main entrance is 35m.
  • The most accessible route to the room has step-free level access, manual doors and doors permanently held open.
  • There is Braille, tactile and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs without armrests and sofas.
  • Furniture available in the room includes: coffee tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles and a wash basin.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room (Baby Change)

  • The room surveyed is located on the right side of the main entrance foyer.
  • The distance from the main entrance is 8m.
  • The most accessible route to the room has step-free level access.
  • There is step-free level access into the room.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 85cm.
  • Internally the door has a high visual contrast.
  • The height of the baby change facility when in use is 88cm.
  • There is a wash basin, a hand dryer, a paper towel dispenser and a mirror in the room.
  • The wash basin has a lever mixer tap.
  • The room has a nappy/incontinence items bin.
  • Seating available in the room includes: chairs without armrests.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

Bathroom with Adaptations (Wheel-in Shower and Toilet)

  • Location and Access View
    • The bathroom surveyed is located along the corridor on the left side of the Redgrave Children and Young People's Centre.
    • The distance from the main entrance is 30m.
    • The most accessible route to the bathroom has manual doors and step-free level access.
    • There is step-free level access into the bathroom.
    • There is written text, pictorial, Braille and tactile signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the bathroom are 233cm (width) x 244cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 150cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 110cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 94cm from the floor.
    • There is a wall mounted towel dispenser which can be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 107cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 104cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The bathroom has a sanitary bin and a waste bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • The bathroom has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is a detachable shower head.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 48cm from the floor.
    • There are grab rails and dropdown rails for the shower.
    • The shower grab rails have a high visual contrast.
    • The shower dropdown rails have a high visual contrast.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the right side of the main entrance foyer.
    • The distance from the main entrance is 8m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is written text, Braille, tactile and pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 147cm (width) x 218cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 79cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 102cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 99cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.