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Grafton Centre

Cambridge, Cambridgeshire, CB1 1PS

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Access Guide

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Introduction

  • Services / facilities within the building include shopping and leisure facilities.

Opening Times

  • Monday 09:00 - 17:30.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 20:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 18:00.
  • Sunday 11:00 - 17:00.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Cambridge.

Parking (Grafton Centre East Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located on Wellington Street, just off East Road (A603).
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 46 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 12m (13yd 4in) from the Great Court lifts.
    • The furthest Blue Badge bay is 40m (43yd 2ft) from the Great Court lifts.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 198cm (6ft 6in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View

Parking (Grafton Centre West Car Park)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located on Fitzroy Lane and near Maids Causeway.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 35m (38yd 10in) from the Burleigh Street entrance.
    • The furthest Blue Badge bay is 49m (53yd 1ft) from the Burleigh Street entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally busy.
    • The car park does have a height restriction barrier.
    • The maximum height is 196cm (6ft 5in).
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.

Outside Access (East Road Entrance)

  • This information is for the entrance located on East Road next to Vue Cinema.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 155cm (5ft 1in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 155cm (5ft 1in).

Outside Access (Wellington Street Entrance)

  • This information is for the entrance located on Wellington Street, opposite Cobble Yard shops and next to China City Restaurant.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 150cm (4ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 150cm (4ft 11in).

Level Change (Wellington Street Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Outside Access (Napier Street Entrance)

  • This information is for the entrance located on Napier Street.
  • There is level access into the venue.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is / are double.
  • The width of the door opening is 150cm (4ft 11in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is / are double.
    • The width of the door opening is 150cm (4ft 11in).

Outside Access (Burleigh Street Entrance)

  • This information is for the entrance located on Burleigh Street, opposite Starbucks.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 150cm (4ft 11in).

Level Change (Burleigh Street Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the shopping centre.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Shopmobility (Grafton Centre East Car Park - Fourth Floor)

  • Route maps are available.
  • Manual wheelchairs are available.
  • Powered wheelchairs are available.
  • Powered scooters are available.
  • Equipment does not have to be booked in advance.
  • There is a hire charge.
  • Escorts are normally available to assist around town / city.
  • Escorts do need to be booked in advance.
  • Trained escorts are available for people with a visual impairment.
  • Visual escorts do need to be booked in advance.
  • Trained escorts are not available for people with a hearing impairment.
  • Comments View
    • For information and pre-booking of mobility aids contact the Grafton East office – Telephone 01223 461 858 (24 hour answer phone).
    • The escort service staff are available Monday to Saturday 10.00 - 17.00 and 11.00 -16.00 Sunday.

Other Floors (Eden Hall)

  • Steps View
    • The floors which are accessible by stairs are G and 1.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Other Floors (Great Court)

  • Steps View
    • The floors which are accessible by stairs are 4, 5, 6, 7, 8, 9 and 10.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G and 4.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.

Other Floors (East Road Escalator)

  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G and 4.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are bright.
  • Comments View
    • The escalator is used for going up only.

Lift (Eden Hall)

  • There is a lift for public use.
  • The lift is located opposite Next and close to the Burleigh Street entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G and 1.
  • The lift is approximately 35m (38yd 10in) from the Burleigh Street entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 140cm x 140cm (4ft 7in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Lift (Great Court)

  • There is a lift for public use.
  • The lift is located next to Costa and Mothercare.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G, 4, 6, 8 and 10.
  • The lift is approximately 15m (16yd 1ft) from the Wellington Road entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 180cm x 180cm (5ft 11in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet (Eden Hall)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is tactile, written text and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 9m (9yd 2ft) from the Eden Hall lift.
    • This accessible toilet is located on the first floor of Eden Hall.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from from a member of security staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 180cm x 220cm (5ft 11in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 97cm (3ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are waste paper pedal bin, general domestic waste and sanitary disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 110cm (3ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (Great Court)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the Great Court lift.
    • This accessible toilet is located in the walkway leading from the lifts to the accessible parking on the fourth floor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of security staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 155cm x 215cm (5ft 1in x 7ft 1in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 65cm (2ft 2in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste, non-infectious waste and waste paper pedal bin disposal units.
    • There is a/are coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s) (Eden Hall)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the first floor of Eden Hall.
    • The female and male toilets are approximately 15m (16yd 1ft) from the Eden Hall lift.
    • Inside the venue, there is level access to the female and male toilets.
    • This is by lift.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the standard female and male toilets.
    • The height of the baby change table once extended is 81cm (2ft 8in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.

Standard Toilet(s) (Great Court)

Baby Changing Room - Eden Hall

  • The baby change room is located on the first floor of Eden Hall, near the Burleigh Street entrance.
  • The door to access the room is single.
  • The door opens towards you (pull).
  • The door is heavy.
  • The width of the door opening is 90cm.
  • There is a baby change table at a height of 90cm and a baby chair at a height of 52cm.

Baby Changing Room - Great Court

  • The baby change room is located on the fourth floor, near the Great Hall lifts and next to the accessible toilet.
  • The door to access the baby change room is single width.
  • The door opens towards you (pull).
  • The door is heavy.
  • The width of the door opening is 90cm.
  • The height of the baby change table is 90cm and the height of the baby chair is 51cm.
  • Other facilities include a sink and hand dryer.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located outside each entrance and in the car parks.
  • A member of staff trained in BSL skills is not normally on duty.