Access Guide
Introduction
- Services / facilities within the building include shopping and leisure facilities.
Opening Times
- Monday 09:00 - 17:30.
- Tuesday 09:00 - 17:30.
- Wednesday 09:00 - 20:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:30.
- Saturday 09:00 - 18:00.
- Sunday 11:00 - 17:00.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Cambridge.
Parking (Grafton Centre East Car Park)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located on Wellington Street, just off East Road (A603).
- The car park type is multi storey.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 46 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
- The nearest Blue Badge bay is 12m (13yd 4in) from the Great Court lifts.
- The furthest Blue Badge bay is 40m (43yd 2ft) from the Great Court lifts.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is concrete.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 198cm (6ft 6in).
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The Blue Badge parking is free for the first free hours.
- There are 20 Child and Parent parking bays and several electric car charging points.
- The Blue Badge parking bays are all located on level 4 along with the parent and child parking bays.
- For more information on parking charges please click here (opens in new tab).
Parking (Grafton Centre West Car Park)
- The venue does have its own car park.
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Venue Car Park
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- The car park is located on Fitzroy Lane and near Maids Causeway.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 6 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
- The nearest Blue Badge bay is 35m (38yd 10in) from the Burleigh Street entrance.
- The furthest Blue Badge bay is 49m (53yd 1ft) from the Burleigh Street entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is a road to cross between the car park and the entrance.
- The road is generally busy.
- The car park does have a height restriction barrier.
- The maximum height is 196cm (6ft 5in).
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (East Road Entrance)
- This information is for the entrance located on East Road next to Vue Cinema.
- There is level access into the venue.
- There are no doors at this entrance.
- The width of the door opening is 155cm (5ft 1in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 155cm (5ft 1in).
Outside Access (Wellington Street Entrance)
- This information is for the entrance located on Wellington Street, opposite Cobble Yard shops and next to China City Restaurant.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are single.
- The width of the door opening is 150cm (4ft 11in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is / are single.
- The width of the door opening is 150cm (4ft 11in).
Level Change (Wellington Street Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
Outside Access (Napier Street Entrance)
- This information is for the entrance located on Napier Street.
- There is level access into the venue.
- The main door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 150cm (4ft 11in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 150cm (4ft 11in).
Outside Access (Burleigh Street Entrance)
- This information is for the entrance located on Burleigh Street, opposite Starbucks.
- There is not level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 150cm (4ft 11in).
Level Change (Burleigh Street Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located in front of the entrance.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the shopping centre.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are bright.
Shopmobility (Grafton Centre East Car Park - Fourth Floor)
- Route maps are available.
- Manual wheelchairs are available.
- Powered wheelchairs are available.
- Powered scooters are available.
- Equipment does not have to be booked in advance.
- There is a hire charge.
- Escorts are normally available to assist around town / city.
- Escorts do need to be booked in advance.
- Trained escorts are available for people with a visual impairment.
- Visual escorts do need to be booked in advance.
- Trained escorts are not available for people with a hearing impairment.
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Comments
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- For information and pre-booking of mobility aids contact the Grafton East office – Telephone 01223 461 858 (24 hour answer phone).
- The escort service staff are available Monday to Saturday 10.00 - 17.00 and 11.00 -16.00 Sunday.
Other Floors (Eden Hall)
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Steps
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- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
Other Floors (Great Court)
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Steps
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- The floors which are accessible by stairs are 4, 5, 6, 7, 8, 9 and 10.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G and 4.
- The escalators steps are clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are bright.
Other Floors (East Road Escalator)
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are G and 4.
- The escalators steps are clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are bright.
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Comments
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- The escalator is used for going up only.
Lift (Eden Hall)
- There is a lift for public use.
- The lift is located opposite Next and close to the Burleigh Street entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G and 1.
- The lift is approximately 35m (38yd 10in) from the Burleigh Street entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 140cm x 140cm (4ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Lift (Great Court)
- There is a lift for public use.
- The lift is located next to Costa and Mothercare.
- The lift is a standard lift.
- The floors which are accessible by this lift are G, 4, 6, 8 and 10.
- The lift is approximately 15m (16yd 1ft) from the Wellington Road entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 180cm x 180cm (5ft 11in x 5ft 11in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
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Comments
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- There are similar lifts in the same location.
Accessible Toilet (Eden Hall)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is tactile, written text and pictorial signage on or near the toilet door.
- This accessible toilet is approximately 9m (9yd 2ft) from the Eden Hall lift.
- This accessible toilet is located on the first floor of Eden Hall.
- There is level access to this accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from from a member of security staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 180cm x 220cm (5ft 11in x 7ft 3in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 97cm (3ft 2in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are waste paper pedal bin, general domestic waste and sanitary disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- The shelf is not higher than 95cm (3ft 1in).
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 110cm (3ft 7in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- There is a fair colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Accessible Toilet (Great Court)
- Accessible toilet facilities are available.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is tactile, pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 15m (16yd 1ft) from the Great Court lift.
- This accessible toilet is located in the walkway leading from the lifts to the accessible parking on the fourth floor.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of security staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is heavy.
- The dimensions of the accessible toilet are 155cm x 215cm (5ft 1in x 7ft 1in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 65cm (2ft 2in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are general domestic waste, non-infectious waste and waste paper pedal bin disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 44cm (1ft 5in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s) (Eden Hall)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the first floor of Eden Hall.
- The female and male toilets are approximately 15m (16yd 1ft) from the Eden Hall lift.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the standard female and male toilets.
- The height of the baby change table once extended is 81cm (2ft 8in).
- Inside the venue, there is level access to the baby change facility.
- This is by lift.
Standard Toilet(s) (Great Court)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located in the walkways from the lifts to the accessible parking on the fourth floor.
- The female and male toilets are approximately 16m (17yd 1ft) from the Great Court lifts.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels are bright.
Baby Changing Room - Eden Hall
- The baby change room is located on the first floor of Eden Hall, near the Burleigh Street entrance.
- The door to access the room is single.
- The door opens towards you (pull).
- The door is heavy.
- The width of the door opening is 90cm.
- There is a baby change table at a height of 90cm and a baby chair at a height of 52cm.
Baby Changing Room - Great Court
- The baby change room is located on the fourth floor, near the Great Hall lifts and next to the accessible toilet.
- The door to access the baby change room is single width.
- The door opens towards you (pull).
- The door is heavy.
- The width of the door opening is 90cm.
- The height of the baby change table is 90cm and the height of the baby chair is 51cm.
- Other facilities include a sink and hand dryer.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located outside each entrance and in the car parks.
- A member of staff trained in BSL skills is not normally on duty.