You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
• Assisted Travel Text Relay service: 18001 0800 028 2878
• Email: [email protected].

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.

You are on Parking (Platform 1). Skip to the next section.

Parking (Platform 1)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located on Station Road East.
  • The car park type is open air/surface.
  • There is/are 0 Blue Badge parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Photograph 6 shows some free 60 minute parking bays at the entrance / exit of the platform.

You are on Parking (Platform 2). Skip to the next section.

Parking (Platform 2)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located on Station Road West.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 1 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 5m (5yd 1ft) from the platform 2 entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • Photograph 6 shows some free 60 minute parking bays at the entrance / exit of the platform.

You are on Outside Access (Platform 1 Ramped Entrance). Skip to the next section.

Outside Access (Platform 1 Ramped Entrance)

• This information is for the entrance located on Station Road East.
• There is not level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 200cm (6ft 7in).

You are on Level Change (Platform 1 Ramped Entrance). Skip to the next section.

Level Change (Platform 1 Ramped Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located immediately beyond the entrance.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.

You are on Outside Access (Platform 1 Stepped Entrance). Skip to the next section.

Outside Access (Platform 1 Stepped Entrance)

• This information is for the entrance located on Station Road East.
• There is not level access into the venue.
• There are no doors at this entrance.
• The width of the door opening is 220cm (7ft 3in).

You are on Level Change (Platform 1 Stepped Entrance). Skip to the next section.

Level Change (Platform 1 Stepped Entrance)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is/are 4 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Outside Access (Platform 2 Left Entrance). Skip to the next section.

Outside Access (Platform 2 Left Entrance)

• This information is for the entrance located in the car park, to the left of the ticket office.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 105cm (3ft 5in).

You are on Level Change (Platform 2 Left Entrance). Skip to the next section.

Level Change (Platform 2 Left Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.

You are on Outside Access (Platform 2 Right Entrance). Skip to the next section.

Outside Access (Platform 2 Right Entrance)

• This information is for the entrance located in the car park, to the right of the ticket office.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are single.
• The door(s) is / are heavy.
• The width of the door opening is 125cm (4ft 1in).

You are on Level Change (Platform 2 Right Entrance). Skip to the next section.

Level Change (Platform 2 Right Entrance)

• There is a ramp/slope to access this area/service.
• The ramp or slope is located in front of the entrance.

You are on Outside Access (Ticket Office Entrance - Platform 2). Skip to the next section.

Outside Access (Ticket Office Entrance - Platform 2)

• This information is for the entrance located on Platform 2.
• There is not level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double (with one leaf locked).
• The door(s) is / are heavy.
• The width of the door opening is 84cm (2ft 9in).

You are on Level Change (Ticket Office Entrance - Platform 2). Skip to the next section.

Level Change (Ticket Office Entrance - Platform 2)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located in front of the entrance.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is not a/are not handrail(s) at the step(s).

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 5m (5yd 1ft) from the ticket office entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter does not have a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The hearing system is available only on request.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • Ticket machines are located on both platforms.
  • A member of staff can assist you in buying a ticket from the ticket counter. Please contact the station in advance if assistance is required.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• The station is not staffed between 13:31 - 5.59.
• There is a ticket office.
• The ticket office is located on Platform 2.
• The ticket office is 10m (10yd 2ft) from the platform 2 entrances.
• The train companies that operate within this station include:.
• Please click here for access information for Greater Anglia.
• There is not a taxi rank at the station.
• There are 2 platform(s) in the station.
• The platform(s) accessed by ramp / slope is / are 1 and 2.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Platforms which have tactile markings at the platform edge are 1 and 2.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.
• Comments View
  • If assistance is required this will have to be booked in advance via the travel helpline.

You are on Waiting Room - Platform 1. Skip to the next section.

Waiting Room - Platform 1

• There is a waiting room located on Platform 1.
• The door to access the waiting room is single width.
• The door is opened by sliding.
• The door is heavy.
• The width of the opening is 90cm.
• The waiting area has seating without armrests.
• There is an announcement screen viewable from inside the waiting room.

You are on Level Change (Platform - Footbridge). Skip to the next section.

Level Change (Platform - Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on Platforms 1 and 2.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

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• Comments View
  • You can also reach the foodbridge from Station Road East and Station Road West.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• Accessible toilet facilities are not available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located outside both platform entrances.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.