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Whittlesford Parkway Station

Station Road West, Whittlesford, Cambridge, Cambridgeshire, CB22 4NL

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Access Guide

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Assisted Travel Information

  • Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
  • Assisted Travel Text Relay service: 18001 0800 028 2878
  • Email: [email protected]

Location

  • There is not a bus stop within 150m (164yds) of the venue.

Parking (Platform 1)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located on Station Road East.
    • The car park type is open air/surface.
    • There is/are 0 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • Photograph 6 shows some free 60 minute parking bays at the entrance / exit of the platform.

Parking (Platform 2)

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Venue Car Park View
    • The car park is located on Station Road West.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 1 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
    • The nearest Blue Badge bay is 5m (5yd 1ft) from the platform 2 entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is tarmac.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is not a designated drop off point.
  • Comments View
    • Photograph 6 shows some free 60 minute parking bays at the entrance / exit of the platform.

Outside Access (Platform 1 Ramped Entrance)

  • This information is for the entrance located on Station Road East.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 200cm (6ft 7in).

Level Change (Platform 1 Ramped Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located immediately beyond the entrance.
  • The ramp/slope is easy.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on both sides.

Outside Access (Platform 1 Stepped Entrance)

  • This information is for the entrance located on Station Road East.
  • There is not level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 220cm (7ft 3in).

Level Change (Platform 1 Stepped Entrance)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Outside Access (Platform 2 Left Entrance)

  • This information is for the entrance located in the car park, to the left of the ticket office.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 105cm (3ft 5in).

Level Change (Platform 2 Left Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Outside Access (Platform 2 Right Entrance)

  • This information is for the entrance located in the car park, to the right of the ticket office.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 125cm (4ft 1in).

Level Change (Platform 2 Right Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope is easy.

Outside Access (Ticket Office Entrance - Platform 2)

  • This information is for the entrance located on Platform 2.
  • There is not level access into the venue.
  • The main door(s) open(s) away from you (push).
  • The door(s) is / are double (with one leaf locked).
  • The door(s) is / are heavy.
  • The width of the door opening is 84cm (2ft 9in).

Level Change (Ticket Office Entrance - Platform 2)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the entrance.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Reception (Ticket Office)

  • The desk/counter is 5m (5yd 1ft) from the ticket office entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The hearing system is available only on request.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • Ticket machines are located on both platforms.
    • A member of staff can assist you in buying a ticket from the ticket counter. Please contact the station in advance if assistance is required.
  • Opening Times View
    • Monday 06:00 - 13:30.
    • Tuesday 06:00 - 13:30.
    • Wednesday 06:00 - 13:30.
    • Thursday 06:00 - 13:30.
    • Friday 06:00 - 13:30.
    • Saturday 06:00 - 13:30.
    • Sunday Closed.

Train Station

  • There are generally 1 member(s) of staff on duty.
  • The station is staffed.
  • There is not an office to obtain help.
  • The station is not staffed between 13:31 - 5.59.
  • There is a ticket office.
  • The ticket office is located on Platform 2.
  • The ticket office is 10m (10yd 2ft) from the platform 2 entrances.
  • The train companies that operate within this station include:.
  • Please click here for access information for Greater Anglia.
  • There is not a taxi rank at the station.
  • There are 2 platform(s) in the station.
  • The platform(s) accessed by ramp / slope is / are 1 and 2.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Platforms which have tactile markings at the platform edge are 1 and 2.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.
  • Comments View
    • If assistance is required this will have to be booked in advance via the travel helpline.

Waiting Room - Platform 1

  • There is a waiting room located on Platform 1.
  • The door to access the waiting room is single width.
  • The door is opened by sliding.
  • The door is heavy.
  • The width of the opening is 90cm.
  • The waiting area has seating without armrests.
  • There is an announcement screen viewable from inside the waiting room.

Level Change (Platform - Footbridge)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on Platforms 1 and 2.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Comments View
    • You can also reach the foodbridge from Station Road East and Station Road West.

Accessible Toilet

  • Accessible toilet facilities are not available.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located outside both platform entrances.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.