Access Guide
Introduction
- The centre deals with the following: Street Parking, Taxi Licence, Social Care, Council Tax, Community Safety, Business Rates, Government Office, Housing Benefit, Council Tax Benefit, Homeless People, Residential Care Homes and Community Development.
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Cambridge.
Opening Times (Customer Service Centre)
- Monday 09:00 - 17:00.
- Tuesday 09:00 - 17:00.
- Wednesday 09:00 - 17:00.
- Thursday 09:00 - 17:00.
- Friday 09:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Grand Arcade.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are available.
- On street Blue Badge parking is located in Regent Street, opposite Sainsbury's Local.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- Standard marked parking bays are located in Park Terrace.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The Blue Badge parking in Regent Street is strip parking and marked out as disabled on the road and via signs on the pathway.
- The standard parking in Park Terrace is strip parking and is pay and display.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building.
- There is step-free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 165cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 238cm.
Reception (Main Reception)
- The desk/counter is 10m (10yd 2ft) from the Main Entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 07/09/2021.
- The hearing assistance system was not working at the time of testing.
Reception (Licensing, Planning and Environmental)
- The desk/counter is 13m (14yd 8in) from the Main Entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are good.
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Comments
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- There are 2 desks available here.
- The desk openings has ample room a wheelchair.
Reception (Customer Advice)
- The desk/counter is 20m (21yd 2ft) from the Main Entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is low (76cm or lower).
- The lighting levels are good.
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Comments
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- There are 7 desks available here.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a fixed loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
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Comments
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- There is a fixed hearing loop available at every reception desk / counter within the customer service centre.
- There is an information touch screen for the Citizens Advice Bureau available on your left as you enter the venue.
- The touch screen is not at a suitable height for wheelchair users, but assistance can be given if required.
- There is seating with and without armrests available throughout the venue.
- A vending machine and water machine is available to the right as you enter the venue.
- There is a TV in the waiting area.
Private Consultation Rooms
- There are four consultation rooms available.
- The consultation rooms are accessed via a single door, that opens towards you, is heavy and 89cm wide.
- All rooms are the same in size and all have fixed hearing loops available.
- There is a desk in each room at a height of 72cm, with a suitable clearance underneath the desk.
- There is room to manoeuvre for a wheelchair user in each room.
- There are chairs without armrests in each room, however one with armrests can be made available if required.
- There is a clear screen on the desk as a covid 19 precaution.
- The room surveyed was Consultation Room A.
Accessible Toilet (1)
- Accessible toilet facilities are available.
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Location and Access
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- There is Braille, tactile, pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 12m (13yd 4in) from the Main Entrance.
- This accessible toilet is located on the left as you enter.
- The accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 200cm x 225cm (6ft 7in x 7ft 5in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is not a lateral transfer space.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and clinical waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the Accessible Toilet.
- The height of the baby change table once extended is 85cm (2ft 9in).
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Comments
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- At the time of survey this toilet was not available due to covid restrictions.
Accessible Toilet (2)
- Accessible toilet facilities are available.
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Location and Access
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- There is tactile, pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 15m (16yd 1ft) from the Main Entrance.
- The accessible toilet is located to the left as you enter.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 88cm (2ft 11in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 200cm x 225cm (6ft 7in x 7ft 5in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is not a lateral transfer space.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are clinical waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- There is a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the Accessible Toilet.
- The height of the baby change table once extended is 84cm (2ft 9in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
Additional Info
- Documents are available in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is normally on duty.
- Staff are trained to BSL level 1.
- Home visits / services are available.
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Comments
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- Home visits are dependent on the department required.