You are on Cambridge Live Tickets Box Office. Skip to the next section.

Cambridge Live Tickets Box Office

• The box office is located to the right of Parsons Court as you face the Corn Exchange.
• There is a slight slope at the front of the entrance.
• The paving at the entrance is uneven in places.
• There are automatic doors to the box office.
• The doors are double and have an opening width of 130cm.
• There is a touch pad on both sides of the entrance at a height of 90cm.
• There is level access to the box office counter.
• The counter for the box office is 110cm high with a lowered section at 72cm high.
• There is no hearing loop system for the counter.
• A chair can be provided if required.

You are on Cambridge Live Tickets Box Office Opening Times. Skip to the next section.

Cambridge Live Tickets Box Office Opening Times

• The box office is open on event days only, from 18:00 - 20:00/21:00.
• Please contact the venue for clarification on the exact closing time for the day in question.
• On matinee performance days, the venue opens 1 hour before the show start time and closes 1 hour after the show start time.
• The exact times will vary depending on the show and information will be posted on the venue website to confirm exact hours.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Cambridge.

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

Collapse all Expand all

• Public Car Parks View
  • There is a car park for public use within 200m (approx).
  • The name of the car park is Grand Arcade.
  • The car park is located in Corn Exchange Street.
• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are available.
  • On street Blue Badge parking is located in Guild Hall Street.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located On Wheeler Street at the top of Parson's Court.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the front of the venue.
  • There is ramped/sloped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 140cm.
• Ramp/Slope View
  • The ramp/slope is located either side of the entrance.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides.
  • The ramp/slope does not bypass the step(s).

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located at the far end of Parsons Court.
  • There is step-free access at this entrance.
  • The height of the bell/buzzer is 90cm (2ft 11in).
  • The bell/buzzer is in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 160cm.

You are on Lift (Accessible Entrance). Skip to the next section.

Lift (Accessible Entrance)

• There is a lift for public use.
• The lift is located beyond the entrance.
• The lift is a platform lift.
• The floors which are accessible by this lift are G, 1.
• The lift is approximately 3m (3yd 10in) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 85cm (2ft 9in).
• The dimensions of the lift are 110cm x 120cm (3ft 7in x 3ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• There is a hearing assistance system.
• The system is infrared.
• Staff are trained to use the system.
• This venue does play background music.
• Music is played during performances.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Eating and Drinking (Foyer). Skip to the next section.

Eating and Drinking (Foyer)

• The following information is for the bar.
• The bar is located beyond the main entrance.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is a lowered section at the counter.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Drinking straws are available.
• Children are welcomed in the bar area.

Collapse all Expand all

• Comments View
  • Tables and chairs are set out as required.

You are on Theatre. Skip to the next section.

Theatre

• There are designated spaces for wheelchair users.
• Designated seating is located Row K, seats 22-28.
• Designated seating with limited views is Row XF, seats 2-6, Row XX, seats 2-6, Mezzanine, Row XF and seats 23 -28, Row XX, seats 23-28.
• The view is limited by sound and lighting equipment.
• Wheelchairs are left with you.
• A companion may sit with you.
• It is 9m (9yd 2ft) from the designated seating area to the nearest accessible toilet.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing system is infrared.
• Staff are trained to use the hearing system.
• A deposit is not required for the sound enhancement system.
• The rows suitable for hearing loops are all rows except parts of the mezzanine.
• There is a wheelchair to borrow.
• To borrow a wheelchair, contact a member of staff.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.
• To view the Cambridge Live Trust website for more information on accessible seating please click here (new tab).

You are on Other Floors (Theatre). Skip to the next section.

Other Floors (Theatre)

Collapse all Expand all

• Steps View
  • The floors which are accessible by stairs are G - Tiered Seating - Balcony.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are low.
• Other View
  • The area(s)/service(s) on the floors which are not accessible is/are the tiered seating and balcony.

You are on Eating and Drinking (St John's Room). Skip to the next section.

Eating and Drinking (St John's Room)

• The following information is for the bar.
• The bar is located on the first floor.
• The bar does not serve food.
• Full table service is not available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests.
• The distance between the floor and the lowest table is 45cm (1ft 6in).
• The distance between the floor and the highest table is 70cm (2ft 4in).
• The standard height for tables is 70cm.
• There is ample room for a wheelchair user to manoeuvre.
• Plastic / takeaway cups are not available.
• Drinking straws are available.
• Children are welcomed in the bar area.

Collapse all Expand all

• Comments View
  • Tables and chairs are set as required and are not always in the same position.

You are on Accessible Toilet (Foyer). Skip to the next section.

Accessible Toilet (Foyer)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 4m (4yd 1ft) from the main entrance.
  • This accessible toilet is located within the foyer.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is light.
  • The dimensions of the accessible toilet are 160cm x 186cm (5ft 3in x 6ft 1in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 90cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is not a mirror.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 110cm (3ft 7in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is fair.
  • The contrast between the dropdown rail(s) and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).

You are on Accessible Toilet (Accessible Entrance). Skip to the next section.

Accessible Toilet (Accessible Entrance)

• Accessible toilet facilities are available.

Collapse all Expand all

• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 5m (5yd 1ft) from the accessible entrance.
  • The accessible toilet is located immediately beyond the entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 90cm (2ft 11in).
  • The door is light.
  • The dimensions of the accessible toilet are 150cm x 180cm (4ft 11in x 5ft 11in).
  • There is not sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 89cm (2ft 11in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are general domestic waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is poor.
  • The lighting levels are medium.

You are on Standard Toilet(s) (Mezzanine). Skip to the next section.

Standard Toilet(s) (Mezzanine)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the mezzanine floor in the foyer.
  • The female and male toilets are approximately 10m (10yd 2ft) from the foyer bar.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are medium.

You are on Standard Toilet(s) (Mezzanine - Gender Neutral Toilet). Skip to the next section.

Standard Toilet(s) (Mezzanine - Gender Neutral Toilet)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located on the mezzanine floor in the foyer.
  • The shared toilet(s) is/are approximately 15m (16yd 1ft) from the foyer bar.
  • Inside the venue, there is not level access to the shared toilet(s).
  • Lighting levels are medium.

You are on Level Change (Mezzanine Standard and Gender Neutral Toilets). Skip to the next section.

Level Change (Mezzanine Standard and Gender Neutral Toilets)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located within the foyer bar.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are low.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.

You are on Standard Toilet(s) (Basement). Skip to the next section.

Standard Toilet(s) (Basement)

Collapse all Expand all

• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located within the basement.
  • Inside the venue, there is not level access to the female and male toilets.
  • Lighting levels are bright.

You are on Level Change (Basement Standard Toilets). Skip to the next section.

Level Change (Basement Standard Toilets)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located Immediately beyond the accessible entrance.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up the step(s).

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.