You are on Assisted Travel Information. Skip to the next section.

Assisted Travel Information

• Assisted Travel Helpline number: 0800 028 2878, Monday to Sunday 08:00 - 20:00.
• Assisted Travel Text Relay service: 18001 0800 028 2878
• Email: [email protected].

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Opening Hours. Skip to the next section.

Opening Hours

• For information about the opening hours please click here.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located on Station Place, to the left as you face the station.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders can booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 490cm (11ft 10in x 16ft 1in).
  • The nearest Blue Badge bay is 29m (31yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 45m (49yd 8in) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • For up to date information on parking please click here (opens in new tab)
  • The car park is run by NCP.

You are on Outside Access (Ticket Office Entrance). Skip to the next section.

Outside Access (Ticket Office Entrance)

• This information is for the entrance located at the front of the building.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 170cm (5ft 7in).

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• Comments View
  • There are 5 additional entrances at the front of the building to access the station.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 14m (15yd 11in) from the main entrance.
• There is level access to the desk/counter from the entrance.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • There are several ticket machines available in the ticket office.
  • The touchscreens are at a suitable height for wheelchair users.

You are on Ticket Barriers. Skip to the next section.

Ticket Barriers

• The ticket barriers are located straight ahead just after you enter the main entrance and to the left of the ticket office.
• The standard ticket barriers open automatically away from you and have an opening width of 62cm.
• The wide ticket barriers open automatically away from you and have an opening width of 106cm.
• The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children.
• There is a member of staff available at the ticket barriers for any assistance needs or queries.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service(s).
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 8 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 10m (10yd 2ft) from the main entrance.
• This office is located on platform 4 and platforms 7 and 8.
• There is a ticket office.
• The ticket office is located to the right as you enter the building.
• The ticket office is 10m (10yd 2ft) from the main entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Abellio Greater Anglia.
• Please click here for access information for Govia Great Northern.
• Please click here for access information for Cross Country Trains.
• There is a taxi rank at the station.
• The taxi rank is located opposite the main entrance.
• The taxi rank is 10m (10yd 2ft) from the main entrance.
• Shops and services within the station include WHSmith, AMT Coffee Bar, Upper Crust, West Cornish Pasty Co and Delice De France.
• All key concourse shops and services have level access.
• There are 8 platform(s) in the station.
• The platform(s) which has/have level access is / are 1, 2, 3, 4, 5, 6, 7 and 8.
• The platform(s) accessed by lift is / are 7 and 8.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2, 3, 4, 5, 6, 7 and 8.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1, 2, 3, 4, 5, 6, 7 and 8.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 4.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please see a member of staff.
• Comments View
  • Assistance can be provided by platform staff to get on and off the trains.

You are on Waiting Room / Area (Platform 1). Skip to the next section.

Waiting Room / Area (Platform 1)

• There is a waiting room / area.
• The waiting room / area is 19m (20yd 2ft) from the {Textbox}.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 140cm (4ft 7in).
• The type of flooring is wood.
• There is room for a wheelchair user to manoeuvre.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• Chairs with armrests are not available.
• Announcements are audible and visual.
• Lighting levels are bright.
• The waiting room / area does not have background music playing.
• There is not a television.
• There is space for an assistance dog to rest within the seating area.
• Vending machines are not available.
• There is not a play area or toys/books for a child to play with.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on platforms 4 and 5 and platforms 7 and 8.
• There is/are 15+ step(s) to the area/service.
• The lighting levels at the step(s) are medium.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Platforms 4 and 5). Skip to the next section.

Lift (Platforms 4 and 5)

• There is a lift for public use.
• The lift is located on platforms 4 and 5.
• The lift is a standard lift.
• The floors which are accessible by this lift are G and 1.
• The platform lift accesses a small level change.
• The lift is approximately 20m (21yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (Platforms 7 and 8). Skip to the next section.

Lift (Platforms 7 and 8)

• There is a lift for public use.
• The lift is located on platforms 7 and 8.
• The lift is a standard lift.
• The floors which are accessible by this lift are G and 1.
• The platform lift accesses a small level change.
• The lift is approximately 40m (43yd 2ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 140cm x 150cm (4ft 7in x 4ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial and written text signage on or near the toilet door.
  • This accessible toilet is approximately 20m (21yd 2ft) from the main entrance.
  • This accessible toilet is located on platform 4.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards (automatically).
  • The door is push pad activated.
  • The door is locked by a push button or pad.
  • The width of the accessible toilet door is 120cm (3ft 11in).
  • The dimensions of the accessible toilet are 160cm x 210cm (5ft 3in x 6ft 11in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 65cm (2ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are sanitary, non-infectious waste and waste paper pedal bin disposal units.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on platform 4, just beyond the ticket barriers.
  • The female and male toilets are approximately 17m (18yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located outside the front of the building.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.