You are on Assisted Travel Contact Information. Skip to the next section.

Assisted Travel Contact Information

• Assisted Travel Helpline telephone number: 0800 058 2844
• Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
• SMS Text: 07860 034 269
• For more information on Assisted Travel please click here (opens in new tab).

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

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• Comments View
  • Please note: As of April 2022 extensive road works around the station may restrict access to parking, ticket collection and London trains.

You are on Parking (Car Park 1). Skip to the next section.

Parking (Car Park 1)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the front of platform 1.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 8 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 365cm x 500cm (11ft 12in x 16ft 5in).
  • The nearest Blue Badge bay is 12m (13yd 4in) from the ticket office entrance.
  • The furthest Blue Badge bay is 25m (27yd 1ft) from the ticket office entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Parking (Car Park 2). Skip to the next section.

Parking (Car Park 2)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located in front of platform 3.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 4 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 365cm x 500cm (11ft 12in x 16ft 5in).
  • The nearest Blue Badge bay is 10m (10yd 2ft) from the Platform 3 entrance.
  • The furthest Blue Badge bay is 29m (31yd 2ft) from the Platform 3 entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Ticket Office and Platforms 1-2). Skip to the next section.

Outside Access (Ticket Office and Platforms 1-2)

• This information is for the entrance located in car park 1.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are permanently held open.
• The width of the door opening is 160cm (5ft 3in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is / are double.
  • The width of the door opening is 102cm (3ft 4in).
• Comments View
  • The second set of doors are the ticket barriers with one wider barriers and a smaller barrier measuring 62cm in width.

You are on Outside Access (Platform 3 Ticket Barriers). Skip to the next section.

Outside Access (Platform 3 Ticket Barriers)

• This information is for the entrance located off car park 2.
• There is not level access into the venue.
• The main door(s) open(s) automatically (away from you).
• The door(s) is / are single.
• The width of the door opening is 62cm (2ft).

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• Comments View
  • There is a wider ticket barrier measuring 110cm to the left.
  • The wider ticket barrier is suitable for wheelchair users, passengers with children and passengers with luggage.
  • There is a help point at the ticket barriers for passenger needing assistance.

You are on Level Change (Platform 3 Ticket Barriers). Skip to the next section.

Level Change (Platform 3 Ticket Barriers)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located to the left as you face the ticket barriers.
• The ramp/slope is easy.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• The ramp does have handrails.
• The handrails are on both sides.
• There is a/are step(s) to access this area/service.
• The step(s) is/are located to the left as you face the ticket barriers.
• There is/are 5 step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• The ramp/slope does bypass the step(s).

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk/counter is 8m (8yd 2ft) from the ticket office entrance.
• There is level access to the desk/counter from the entrance.
• Level access to the desk/counter is via lift.
• The desk/counter is medium height (77cm - 109cm).
• The desk/counter has a low (76cm or lower) section.
• The lighting levels are medium.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • Seating with armrests on one side is available in the ticket office.

You are on Waiting Room / Area (Platform 3). Skip to the next section.

Waiting Room / Area (Platform 3)

• There is a waiting room / area.
• The waiting room / area is 18m (19yd 2ft) from the {Textbox}.
• There is level access into the waiting room / area.
• Level access is by lift.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 89cm (2ft 11in).
• The type of flooring is tiles.
• There is room for a wheelchair user to manoeuvre.
• All chairs are permanently fixed.
• Chairs with armrests are not available.
• Announcements are audible and visual.
• Lighting levels are medium.
• The waiting room / area does not have background music playing.
• There is not a television.
• There is not space for an assistance dog to rest within the seating area.
• Vending machines are not available.
• There is not a play area or toys/books for a child to play with.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 1 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 10m (10yd 2ft) from the ticket office entrance.
• This office is located on Platforms 1 and 2, near the ticket office.
• There is a ticket office.
• The ticket office is located on Platforms 1 and 2.
• The ticket office is 4m (4yd 1ft) from the ticket office entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Govia Great Northern.
• There is a taxi rank at the station.
• The taxi rank is located in car park 1.
• The taxi rank is 12m (13yd 4in) from the ticket office entrance.
• Shops and services within the station include Station Buffet.
• All key concourse shops and services have level access.
• There are 3 platform(s) in the station.
• The platform(s) which has/have level access is / are 1 and 2.
• The platform(s) accessed by lift is / are 3.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1, 2 and 3.
• The platform(s) which can be accessed by using alternative outside access entrances only is / are 1, 2 and 3.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1, 2 and 3.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 1/2.
  • Accessible toilets are not located on the main station concourse.
  • There is not a wheelchair available to borrow.

You are on Level Change (Footbridge). Skip to the next section.

Level Change (Footbridge)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located on platforms 1/2 and platform 3.
• There is/are 15+ step(s) to the area/service.
• There is tactile paving at the top and bottom of the steps.
• The step(s) is/are clearly marked.
• The step(s) is/are deep (18cm+).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Footbridge Access - Platforms 1/2). Skip to the next section.

Lift (Footbridge Access - Platforms 1/2)

• There is a lift for public use.
• The lift is located on platforms 1/2.
• The lift is a standard lift.
• The floors which are accessible by this lift are platform and footbridge.
• The platform lift accesses a small level change.
• The lift is approximately 17m (18yd 1ft) from the ticket office entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Lift (Footbridge Access - Platform 3). Skip to the next section.

Lift (Footbridge Access - Platform 3)

• There is a lift for public use.
• The lift is located on platform 3.
• The lift is a standard lift.
• The floors which are accessible by this lift are platform and footbridge.
• The platform lift accesses a small level change.
• The lift is approximately 24m (26yd 9in) from the platform 3 ticket barriers.
• Staff do not need to be notified for use of the lift.
• The clear door width is 108cm (3ft 7in).
• The dimensions of the lift are 140cm x 160cm (4ft 7in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Accessible Toilet (Platforms 1/2). Skip to the next section.

Accessible Toilet (Platforms 1/2)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is written text, Braille, tactile and pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 10m (10yd 2ft) from the ticket office entrance.
  • This accessible toilet is located on platforms 1/2, to the left as you exit the ticket office.
  • There is level access to this accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 200cm x 310cm (6ft 7in x 10ft 2in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm (3ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are waste paper pedal bin, general domestic waste and sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 46cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the dropdown rail(s) and wall is good.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located in the accessible toilet.
  • The height of the baby change table once extended is 84cm (2ft 9in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located to the right as you enter the ticket office.
  • The female toilet(s) is/are approximately 4m (4yd 1ft) from the ticket office entrance.
  • Inside the venue, there is level access to the female toilet(s).
  • This is by lift.
  • Lighting levels are medium.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on platforms 1/2, to the left as you exit the ticket office.
  • The male toilet(s) is/are approximately 12m (13yd 4in) from the ticket office entrance.
  • Inside the venue, there is level access to the male toilet(s).
  • This is by lift.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• The assistance dog toilet area is located in both car parks.
• A member of staff trained in BSL skills is not normally on duty.