You are on Overview. Skip to the next section.

Overview

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• About View
  • Augustine House is a large library and learning resource building with 4 floors.
  • There is central staircase and 3 centrally located lifts to reach the upper floors.
  • The floors are signed; Ground Floor, 1st Floor, 2nd Floor and 3rd Floor.
  • There are open walkways on the upper levels, manual and automatic doors in some areas.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a public car park nearby.
  • The nearest parking is located to the rear of the building, and is only for staff and Blue Badge holders.
  • View information on Augustine House - Blue Badge parking (opens new tab) .
  • The nearest train station is Canterbury East.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
  • There is a café within the building, numerous seating areas and Wi-Fi.

You are on Getting Inside. Skip to the next section.

Getting Inside

• The main approach to the building is step-free via a slope with handrails on the right side. There is also stepped access to the main entrance.
• There are two entrances. The most accessible entrance is via an automatic door with a push button for assistance at the front of the building.
• The front entrance is signed with the building name.
• The front entrance leads to the reception and security desk in the foyer.
• There is a second entrance at the rear of the building for visitors using the Blue Badge parking. Both front and rear entrances provide step-free access, via a slope.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access that involves the use of a lift throughout the building. There are open walkways on the upper levels.
• There is a mixture of floor surfaces throughout; ranging from shiny and wooden floors to patterned and plain carpeted.
• There are numerous seating areas throughout the building and in the walkways.
• There is wayfinding signage throughout the building.
• There are a mixture of manual and automatic doors. Some automatic doors are activated using sensors and push button entry systems.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 4 toilets with adaptations.
  • Toilets with adaptations are located on the ground, 1st, 2nd and 3rd floor.
  • The transfer space varies between left and right in the toilets with adaptations.
  • Ambulant toilet facilities are located on the ground, 1st, 2nd and 3rd floor.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located on the ground floor.
• Washroom and Shower Facilities View
  • The shower facilities which have adaptations are located in the toilet with adaptations on the ground floor.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the rear of the building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 3 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The most accessible route from the Blue Badge parking has a slight ramp or slope.
  • There is no dropped kerb from the designated Blue Badge parking.
• Charges and Restrictions View
  • This car park is for staff and Blue Badge holders only.
  • Parking is free for all users.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located in the car park.
• Public Car Parks View
  • There is a public car park located on Station Road East, off Pin Hill, near the station.
  • The name of the car park is Car Park Canterbury East Station - APCOA.
  • Designated Blue Badge parking bays are available in the car park.

You are on Entrance (Front). Skip to the next section.

Entrance (Front)

• This entrance is located is at the front of the building.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors opens by sliding.
• The width of the opening is 168cm.
• There is a small lip on the threshold of the opening.
• The doors has a low visual contrast.
• There is a second set of double automatic doors .
• The second set of doors opens by sliding.
• The width of the opening is 168cm.
• There is a small lip on the threshold of the opening.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Reception. Skip to the next section.

Reception

• The reception is located on the right side after entering.
• The distance from the entrance is 6m.
• There is step-free level access to reception.
• The height of the reception desk is 114cm.
• There is a lowered section at the desk.
• The height of the lowered section is 76cm.
• There is a fixed hearing assistance system which is not clearly signed.
• There may be background noise in this area.
• Some flooring is patterned.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests.
• Furniture available in this area includes: coffee tables.
• The security barriers have an opening width of 103cm.

You are on Entrance (Rear). Skip to the next section.

Entrance (Rear)

• This entrance is located is at the rear of the building.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope has a slight gradient.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 94cm.
• There is a small lip on the threshold of the opening.
• The doors have a high visual contrast.
• These doors can be adjusted by staff to increase the opening width.
• There is a small lip on the threshold of the opening.
• There is step-free level access as you enter.
• The security barriers have an opening width of 105cm.

You are on Room (Augustine Hall). Skip to the next section.

Room (Augustine Hall)

• The room is located on the ground floor.
• The most accessible route to the room has step-free level access.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is an entry system at a height of 66cm.
• There are double automatic doors with a high visual contrast.
• The doors open towards you.
• The width of the opening is 165cm.
• There is a push pad or push button to exit at a height of 84cm.
• The lights come on automatically when the automatic doors open. There is a second set of automatic doors to enter Augustine Hall with an opening width of 157cm. There is a push pad to enter at a height of 66cm and 105cm to exit.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the stage.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is a fixed hearing assistance system which is not clearly signed.
• There is background noise in this area which varies depending on the function/event .
• Announcements are in person.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.
• There is a portable ramp onto the stage with a width of 102cm.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the ground floor, opposite Augustine Hall.
  • The most accessible route to the toilet has manual doors and step-free level access.
  • There is step-free level access into the facility.
  • There is written text and pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 93cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 240cm (width) x 255cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 168cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 100cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 97cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 149cm and 168cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is a shower in this room with a flip-down seat at a height 48cm.

You are on Shower with Adaptations (in the Toilet with Adaptations). Skip to the next section.

Shower with Adaptations (in the Toilet with Adaptations)

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• Location and Access View
  • The shower surveyed is located in the Toilet with Adaptations on the ground floor, opposite Augustine Hall.
  • The most accessible route to the shower has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 93cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.
  • There is a flip-down shower seat.
  • The shower seat is 48cm from the floor.
  • There are grab rails and dropdown rails for the shower.
  • The grab rails have a high visual contrast.
  • The dropdown rails have a high visual contrast.
  • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 149cm and 168cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.
  • There is an overhead hoist in this facility.

You are on Eating and Drinking (The Atrium). Skip to the next section.

Eating and Drinking (The Atrium)

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• Location and Access View
  • The Atrium café located on the ground floor of the building.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food can be ordered, self service counters and colleagues who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menus are wall-mounted, available on a board, digital and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located to the rear of the café.
  • There is step-free level access to the counter.
  • The height of the counter is 85cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 81cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were low at the time of the survey.
  • There are self-service and a staffed coffee counters at a height of 89cm in the café.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located in the central foyer, on the right side.
• The most accessible route to the lift has step-free level access.
• The ground, 1st, 2nd and 3rd floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 160cm (width) x 145cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing and a visual floor indicator.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which are of a similar size.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located on the left side of the foyer, after entering.
• The ground, 1st, 2nd and 3rd floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• The steps have open risers.
• Lighting levels were even at the time of the survey.

You are on Room (AH1.21). Skip to the next section.

Room (AH1.21)

• The room is located on the 1st floor.
• The most accessible route to the room has step-free level access, a lift, manual doors and automatic doors.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The door is easy to open.
• The width of the opening is 103cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles.
• There is background noise in this area which varies depending on the function/event .
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Room (AH2.23). Skip to the next section.

Room (AH2.23)

• The room is located on the 2nd floor.
• The most accessible route to the room has step-free level access, manual doors and automatic doors.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single automatic door with a high visual contrast.
• The door opens outwards.
• The width of the opening is 90cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles.
• There is background noise in this area which varies depending on the function/event .
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.

You are on Area (AH2.16 StressLess Zone). Skip to the next section.

Area (AH2.16 StressLess Zone)

• This area is located on the 2nd floor.
• There is step-free level access into this area.
• There is step-free level access throughout the area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is patterned.
• The walls and floor have a high visual contrast.
• Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and sofas.
• Furniture available in this area includes: tables and coffee tables.
• Some chairs and tables are fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event .
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels were even at the time of the survey.

You are on Room (AH3.31 Terrace Room). Skip to the next section.

Room (AH3.31 Terrace Room)

• The room is located on the 3rd floor.
• The most accessible route to the room has manual doors, step-free level access and automatic doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• The doors open outwards.
• The width of the opening is 168cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a television with subtitles.
• There is background noise in this area which varies depending on the function/event .
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.