You are on Summary. Skip to the next section.

Summary

• Q-Park - Soho is located within the area of Carnaby, off Poland Street.
• Services/facilities within the venue include electric charging points and toilet facilities.
• For the Carnaby AccessAble Access Guide please click here (new tab).

You are on Getting Here (Carnaby). Skip to the next section.

Getting Here (Carnaby)

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• By Bus View
  • The nearest bus stops to Carnaby are located along Regent Street.
    Bus routes 12, 22, 88, 94, 113, 139, 159 and 453 travel along Regent Street.
    It is also served by night bus routes N3, N15, N18, N22, N109, N113 and N136.
    All London buses have ramped access and dedicated space for wheelchair users.
  • For more information on London buses (Transport for London) please click here (opens new tab).
• By Underground View
  • Bond Street Station is served by the Central and Jubilee line services.
    The accessible entrance (with lift) is on Marylebone Lane, off the north side of Oxford Street.
    The entrances off the south side of Oxford Street or within the West One shopping Centre are accessed by steps or escalators only.
    Green Park Station is served by the Jubilee, Piccadilly and Victoria lines.
    The accessible step-free entrance can be accessed via the park at the rear of the station building.
    Oxford Circus Station is served by the Central, Bakerloo and Victoria line services.
    This station is accessed by steps only.
    Piccadilly Circus Station is served by Piccadilly and Bakerloo line services.
    This station is accessed by steps only.
  • For more information on London Underground (Transport for London) please click here (opens new tab).
• By Train View
  • London Euston Station and London Charing Cross Station have step-free access to all platforms and staff available to assist with ramps between the platform and the train.
  • For more information on access and facilities at Euston Station please click here (opens new tab).
  • For more information on access and facilities at Charing Cross Station please click here (opens new tab).
• By Road View
  • Carnaby is pedestrianised and can be accessed via either Great Marlborough Street or Beak Street, from Regent Street.
  • For more information on driving in London please click here (opens new tab).
  • Parking in the area is very limited and visitors are encouraged to use public transport.
    There is an underground car park with lift access (Q-Park Soho) on Poland Street, off Great Marlborough Street.
    There are 5 Blue Badge bays within this car park.
    There are on-street Blue Badge parking bays available on Marshall Street, off Beak Street.
  • For more information on the Blue Badge Scheme and parking in London please click here (opens new tab).
  • London Black Cabs can be hailed in any location or summoned by phone.
    The nearest taxi rank is located on the north side of Great Marlborough Street, opposite the access into Carnaby Street.
• By River View
  • Six TFL River Bus routes run from 22 piers between Putney and Woolwich.
    The nearest pier is Westminster.
    This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
    There is step-free access onto the river buses, except at three piers.
    Please see the TFL website for details.
  • For more information on London River Bus services please click here (opens new tab).
• By Air View
  • The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
    London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway, with interchanges to the rail and underground network at Canning Town and Stratford.
    From Gatwick Airport there are fast trains connecting to London Bridge Station.
    Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line.
  • For more information on travelling to London by air please click here (opens new tab).
• Useful Links View
  • Please use the TfL journey planner for details of the most suitable route.
    The planner can be filtered by options such as step-free routes or maximum walking distances.
  • To view the web page described above click here (opens in new tab).
  • The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
  • To view the web page described above click here (opens in new tab).

You are on Vehicle Entrance and Exit. Skip to the next section.

Vehicle Entrance and Exit

• The vehicle entrance and exit is located on Poland Street with the pedestrian access points (1 and 2) either side.
• There are barriers to enter and exit the car park.
• The barriers open once a ticket has been purchased using the touchscreen (to enter) or by entering your ticket to exit.
• As you enter, the touchscreen is on the right as you approach the barrier.
• There is a height restriction at the entrance and exit of the car park at a height of 210cm (2.1m).

You are on Multi-Storey Car Park. Skip to the next section.

Multi-Storey Car Park

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• Parking View
  • The car park is located off Poland Street.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 210cm (6ft 11in).
  • The car park does have a barrier control system.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge parking bays are located on level(s) G of the car park.
  • There is a total of 162 parking bays in the car park of which 5 are designated for the use of Blue Badge holders.
• Paying View
  • There are parking charges for the car park.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located on the ground floor next to the Ticket Office/Security Office.
• Comments View
  • Floors -2 and -1 are reserved for specific people that live or work in the surrounding areas.

You are on Multi-Storey Designated Parking Level (Ground Floor). Skip to the next section.

Multi-Storey Designated Parking Level (Ground Floor)

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• Blue Badge Parking View
  • There is/are 5 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 330cm x 510cm (10ft 10in x 16ft 9in).
  • There is a 120cm marked zone around the Blue Badge parking bay(s).
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located next to the Ticket Office/Security Office on the ground floor.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located next to the Ticket Office/Security Office on the ground floor.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
• Access from the Car Park View
  • There is a pedestrian exit located on this level of the car park.
  • The route to the pedestrian exit is accessible to a wheelchair with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The pedestrian exit is clearly visible from the Blue Badge parking bays.
  • There are some marked walkways on this level to make routes safer for pedestrians.
  • There is no wayfinding signage to show the route to the pedestrian exit.
  • The surface on the approach to the pedestrian exit is concrete.
  • The nearest designated Blue Badge parking bay is approximately 22m from the Pedestrian Exit 2.

You are on Ramp(s) / Slope(s) and Step(s) (Crossing over Vehicle Entrance and Exit). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Crossing over Vehicle Entrance and Exit)

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• Ramp / Slope View
  • There is a ramp/slope located on the pathway either side of the vehicle entrance and exit.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are moderate to good.

You are on Ramp(s) / Slope(s) and Step(s) (Ticket Office/Security Office - Ground Floor). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Ticket Office/Security Office - Ground Floor)

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• Ramp / Slope View
  • There is a ramp/slope located on the pathway approaching the Ticket Office/Security Office.
  • The gradient of the ramp/slope is slight.
  • The lighting levels at the ramp/slope are moderate to good.
• Comments View
  • There are two bollards on the ramp/slope with an width between them of 90cm.

You are on Reception (Ticket Office/Security Office - Ground Floor). Skip to the next section.

Reception (Ticket Office/Security Office - Ground Floor)

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• Reception View
  • The reception point is located on the ground floor, to the rear of the lift.
  • The reception point is approximately 19m (20yd 2ft) from the Pedestrian Exit 2.
  • There is ramped/sloped access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the reception point are moderate to good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the reception point.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing system.
  • The type of flooring in the reception area is concrete.
• Comments View
  • There are two ticket machines to the left of the Ticket Office/Security Office.
  • These buttons for the ticket machines are 140cm high.

You are on Standard Toilet(s) (Ground Floor). Skip to the next section.

Standard Toilet(s) (Ground Floor)

• Standard toilet facilities are not available.

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• Toilet Facilities View
  • The shared toilet is located on the ground floor to the rear of the Ticket Office/Security Office and opposite the Blue Badge parking bays.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 27m from the Pedestrian Exit 2.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial and written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 88cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.
• Comments View
  • The door to enter the shared toilet is a single door that measures 81cm in width, heavy and push to open.
  • There is a keypad lock on the door to enter the shared toilet.
  • This keypad lock is 120cm in height and to the right as you face the door.
  • The keypad lock code can be found on your parking ticket.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are approximately 8m from the Pedestrian Exit 1.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • The lighting levels at the steps are moderate to good.
• Comments View
  • There is an easy ramp/slope in the doorway leading to the stairwell, on the ground floor.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is approximately 12m (13yd 4in) from the Pedestrian Exit 2.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are -2, G, 2, 4 and 6.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 72cm (2ft 4in).
• The dimensions of the lift are 110cm x 160cm (3ft 7in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

You are on Car Park Pedestrian Exit(s) (1). Skip to the next section.

Car Park Pedestrian Exit(s) (1)

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• Pedestrian Exit View
  • This information is for the pedestrian exit located to the right hand side of the vehicle entrance/exit.
  • There is stepped access at this exit.
  • The exit door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are heavy.
  • The width of the door opening is 77cm.
• Step(s) View
  • The step(s) is/are located ahead as you exit.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 19cm.
  • There is not a/are not handrail(s) at the step(s).

You are on Approach (Pedestrian Exit 1 to Poland Street). Skip to the next section.

Approach (Pedestrian Exit 1 to Poland Street)

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• Approach View
  • The surface of the approach is concrete.
  • The approach surface is uneven in places.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient and has a handrail on the right going up.
  • There is not a level landing at the top of the ramp/slope.
  • The width of the ramp/slope is 90cm (2ft 11in).

You are on Car Park Pedestrian Exit(s) (2). Skip to the next section.

Car Park Pedestrian Exit(s) (2)

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• Pedestrian Exit View
  • This information is for the pedestrian exit located next to the lift and the vehicle entrance/exit.
  • There is ramped/sloped access at this exit.
  • There are no doors at this exit.
• Ramp/Slope View
  • The ramp/slope is located leading to the exit.
  • The gradient of the ramp/slope is slight.

You are on Approach (Pedestrian Exit 2 to Poland Street). Skip to the next section.

Approach (Pedestrian Exit 2 to Poland Street)

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• Approach View
  • The surface of the approach is concrete.
  • The approach surface is uneven in places.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient and has a handrail on the left going up.
  • There is a level landing at the top of the ramp/slope.