You are on Summary. Skip to the next section.

Summary

• Q-Park - Soho is located within the area of Carnaby, off Poland Street.
• Services/facilities within the venue include electric charging points and toilet facilities.
• For the Carnaby AccessAble Access Guide please click here (new tab).

You are on Getting Here (Carnaby). Skip to the next section.

Getting Here (Carnaby)

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• By Bus View
  • The nearest bus stops to Carnaby are located along Regent Street.
    Bus routes 12, 88, 94, 139, 159 and 453 travel along Regent Street.
    It is also served by night bus routes N3, N15, N18, N109, N113, and N136.
    All London buses have ramped access and dedicated space for wheelchair users.
  • For more information on London buses (Transport for London) please click here (opens new tab).
• By Underground View
  • Bond Street Station is served by the Central Line, Jubilee line, and Elizabeth Line services.
    The accessible entrance (with lift) is on Marylebone Lane, off the north side of Oxford Street.
    The entrances off the south side of Oxford Street or within the West One shopping Centre are accessed by steps or escalators only.
    Mini ramps to cover the small remaining step/gap between the platform and the train on step-free to train platforms are available on the Jubilee line platforms.
    Visitors requiring a mini ramp can ask for help from staff or press the information button on a help point.
    Green Park Station is served by the Jubilee, Piccadilly and Victoria lines.
    The accessible step-free entrance can be accessed via the park at the rear of the station building.
    Mini ramps to cover the small remaining step/gap between the platform and the train on step-free to train platforms are available on the Jubilee line and Victoria line platforms.
    Visitors requiring a mini ramp can ask for help from staff or press the information button on a help point.
    Oxford Circus Station is served by the Central, Bakerloo and Victoria line services.
    This station is accessed by steps only.
    Piccadilly Circus Station is served by Piccadilly and Bakerloo line services.
    This station is accessed by steps only.
  • For more information on London Underground (Transport for London) please click here (opens new tab).
• By Train View
  • London Euston Station and London Charing Cross Station have step-free access to all platforms and staff available to assist with ramps between the platform and the train.
  • For more information on access and facilities at Euston Station please click here (opens new tab).
  • For more information on access and facilities at Charing Cross Station please click here (opens new tab).
• By Road View
  • Carnaby is pedestrianised and can be accessed via either Great Marlborough Street or Beak Street, from Regent Street.
  • For more information on driving in London please click here (opens new tab).
  • Parking in the area is very limited and visitors are encouraged to use public transport.
    There is an underground car park with lift access (Q-Park Soho) on Poland Street, off Great Marlborough Street.
    There are 5 Blue Badge bays within this car park.
    There is an on-street Blue Badge parking bay available on Marshall Street, off Beak Street.
  • For more information on the Blue Badge Scheme and parking in London please click here (opens new tab).
  • London Black Cabs can be hailed in any location or summoned by phone.
    The nearest taxi rank is located on the north side of Great Marlborough Street, opposite the access into Carnaby Street.
    Black cabs can also be hailed using the Gett mobile phone app.
    For information about the Gett app, click here (opens in a new tab).
• By River View
  • There are 6 TfL River Bus routes running from 22 piers between Putney and Woolwich.
    The nearest pier is Westminster.
    This is close to Westminster Underground Station on the Jubilee Line which connects to Bond Street Station.
    There is step-free access onto the river buses, except at three piers.
    Please see the TfL website for details.
  • For more information on London River Bus services please click here (opens new tab).
• By Air View
  • The nearest airports to central London are London City Airport, London Gatwick and London Heathrow.
    London City Airport is connected to the centre by the Docklands Light Railway (DLR) to Bank or Tower Gateway, with interchanges to the rail and underground network at Canning Town and Stratford.
    From Gatwick Airport there are fast trains connecting to London Bridge Station.
    Heathrow Airport is connected by fast trains to Paddington Station and is also on the Piccadilly underground line.
  • For more information on travelling to London by air please click here (opens new tab).
• Useful Links View
  • Please use the TfL journey planner for details of the most suitable route.
    The planner can be filtered by options such as step-free routes or maximum walking distances.
  • To view the web page described above click here (opens in new tab).
  • The TfL website has links to the TfL accessibility guides, including large print maps and audio guides to order or download.
  • To view the web page described above click here (opens in new tab).

You are on Vehicle Entrance and Exit. Skip to the next section.

Vehicle Entrance and Exit

• The vehicle entrance and exit is located on Poland Street with a pedestrian access point on the right hand side.
  
• There are barriers to enter and exit the car park.
  
• The barriers open once a ticket has been purchased using the touchscreen (to enter) or by entering your ticket to exit.
  
• As you enter, the touchscreen is on the right as you approach the barrier.
  
• Entry and exit by Automatic Number Plate Recognition (ANPR) is also available by pre-registering vehicle details using the Q-Park mobile phone app.

You are on Multi-Storey Car Park. Skip to the next section.

Multi-Storey Car Park

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• Parking View
  • The car park is located off Poland Street.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 200cm (6ft 7in).
  • The car park does have a barrier control system.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge parking bays are located on level(s) G of the car park.
  • There is a total of 162 parking bays in the car park of which 5 are designated for the use of Blue Badge holders.
• Paying View
  • There are parking charges for the car park.
  • Parking is not free for Blue Badge holders.
  • To see the parking charges please click here (opens new tab).
  • Payment machines are located on the ground floor next to the ticket/security office.
• Comments View
  • Floors -1, -2 and -3 are reserved for local services and residents.

You are on Multi-Storey Designated Parking Level (Ground Floor). Skip to the next section.

Multi-Storey Designated Parking Level (Ground Floor)

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• Blue Badge Parking View
  • There is/are 5 designated Blue Badge parking bay(s) on this level.
  • The Blue Badge bay(s) is/are clearly marked.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 190cm x 440cm (6ft 3in x 14ft 5in).
  • There is not a 120cm marked zone around the Blue Badge parking bay(s).
  • There is a 110cm marked zone on one side of the Blue Badge parking bays.
• Paying View
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located next to the ticket/security office on the ground floor.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located next to the ticket/security office on the ground floor.
  • There is not a payment machine at a convenient height for wheelchair users.
• Access from the Car Park View
  • There is a pedestrian exit located on this level of the car park.
  • The route to the pedestrian exit is accessible to a wheelchair with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The pedestrian exit is clearly visible from the Blue Badge parking bays.
  • There are marked walkways on this level to make routes safer for pedestrians.
  • There is no wayfinding signage to show the route to the pedestrian exit.
  • The surface on the approach to the pedestrian exit is concrete.
  • The nearest designated Blue Badge parking bay is approximately 9m from the pedestrian exit to the side of the vehicle entrance/exit on Poland Street.

You are on Counter (Ticket/Security Office). Skip to the next section.

Counter (Ticket/Security Office)

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• Counter View
  • The counter is located on the right after the vehicle entrance to the car park.
  • The counter is approximately 9m (9yd 2ft) from the pedestrian exit to the side of the vehicle entrance/exit on Poland Street.
  • The counter is clearly visible from the entrance.
  • There is ramped/sloped access to the counter.
  • There is not a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is 90cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is not staffed.
  • There is a bell to attract attention.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 17/07/2024.
  • The hearing loop was not working at the time of testing.
  • There are bollards in front of the counter with a separation width of 87cm.
    The bell to attract staff attention is on the ticket machine to the left of the counter.
    The help call button is at a height of 122cm from floor level.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided near the counter.
  • The type of flooring in this area is concrete.
• Seating Area View
  • There is not a seating area close to the counter.

You are on Ramp(s) or Slope(s) (Ticket/Security Office). Skip to the next section.

Ramp(s) or Slope(s) (Ticket/Security Office)

• There is a ramp/slope located in front of the ticket office counter.
• The ramp/slope is used to access the ticket office counter.
• The gradient of the ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The lighting levels at the ramp/slope are moderate to good.

You are on Parking (Floors -2 and -3 - Reserved). Skip to the next section.

Parking (Floors -2 and -3 - Reserved)

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• Parking View
  • The car park is located on floors -2 and -3.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 198cm (6ft 6in).
  • The car park does not have a barrier control system.
  • The car park surface is concrete.
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 8 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 200cm x 480cm (6ft 7in x 15ft 9in).
  • The Blue Badge parking bays have a marked zone to one side but not at the rear.
  • The marked zones around the Blue Badge parking bay(s) have at least the recommended width of 120cm.
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do need to be booked in advance.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and concrete.
  • The nearest designated Blue Badge parking bay is approximately 21m (22yd 2ft) from the residents' exit on floor -2.
  • The nearest designated bay is 21m from the exit.
    The exit gate is 104cm wide.
    The manual single gate opens away from you on exit.
    The gate opens out into business areas off Marshall Street.

You are on Electric Vehicle Charging Points (Floor 2). Skip to the next section.

Electric Vehicle Charging Points (Floor 2)

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is Blink Charging.
• Type 2 charging is available.
• The electric vehicle charging point(s) is/are located on floor 2.
• Staff are able to provide assistance with the electric vehicle charging points.
• Assistance is available at the ticket counter on the ground floor.
• There is/are 13 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked and signposted.
• The dimensions of the electric vehicle charging bay(s) surveyed are 190cm x 440cm.
• The charging point(s) is/are located to the rear as you approach the bay(s).
• The height of the electric vehicle charging point controls/screen is 130cm.
• The height of the electric vehicle charging point nozzle slot is 120cm.
• An app is required to use the charging point(s).
• Parking charges apply for all users (including Blue Badge holders).
• Payment signs are not provided.
• Payment for charging is made via an app/online.
• For more information and a guide to electric vehicle charging please click here.
• There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located on the right after the vehicle entrance to the car park.
• The lift is clearly visible from the entrance.
• The lift is approximately 7m (7yd 1ft) from the ticket office counter.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are -2, G, 2, 4 and 6.
• There are manual, single doors which may be difficult to open to access the lift lobby from the first floor upwards.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 160cm (3ft 7in x 5ft 3in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.

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• Comments View
  • Within the lift, press 0 for ground level and exit.
    
  • Within the lift, press -2 for levels -2 and -3.
    
  • Within the lift, press 2 for levels 2 and 1.
    
  • Within the lift, press 4 for levels 4 and 3.
    
  • Within the lift, press 6 for levels 6 and 5.
    
  • The visual floor indicator reads -1 for floor -2, 0 for ground, 1 for floor 2, 2 for floor 3, and so on.
    
  • The internal lift control button for floor 6 was not in operation at the time of survey (July 2024).

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located on the left after the vehicle entrance to the car park.
  • The stairs are approximately 16m from the ticket office counter.
  • The stairs are clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • The lighting levels at the steps are moderate to good.
• Comments View
  • There is an easy ramp/slope in the doorway leading to the stairwell, on the ground floor.

You are on Car Park Pedestrian Exit (Poland Street). Skip to the next section.

Car Park Pedestrian Exit (Poland Street)

• This information is for the pedestrian exit located to the right of the ticket office counter.
• The pedestrian exit is not clearly signed.
• There is ramped/sloped access at this exit.
• There are no doors at this exit.

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• Ramp/Slope View
  • The ramp/slope is located along the exit walkway.
  • The gradient of the ramp/slope is steep.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the left going up.
  • The width of the ramp/slope is 90cm (2ft 11in).
  • The lighting levels at the ramp/slope are good.
• Comments View
  • There is a short steep ramp at the start of the main pedestrian exit walkway.
    
  • There is a wider entrance onto the pedestrian exit walkway via the roadway in the car park, between a pillar and a bollard.
    
  • The access width here is 124cm.
    
  • Ramped access at the end of the pedestrian exit walkway is width restricted to 77cm.

You are on Toilet with Adaptations (Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left of the ticket office counter.
  • This accessible toilet is approximately 15m (16yd 1ft) from the ticket office counter.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a sliding bolt.
  • The width of the accessible toilet opening is 77cm (2ft 6in).
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is low.
• Toilet Features View
  • The dimensions of the accessible toilet are 136cm x 228cm (4ft 6in x 7ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 92cm (3ft).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is medium.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is not a mirror.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 48cm (1ft 7in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 69cm (2ft 3in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 114cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 96cm (3ft 2in).
  • The contrast between the hand dryer and the wall is low.
• Comments View
  • There is a push button key pad to unlock the toilet door.
    
  • The key pad is 125cm high.
    
  • The key code is indicated on each vehicle parking paper ticket, or delivered electronically with the booking reference if using the mobile app.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.