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Q-Park - Soho

Poland Street, Soho, London, W1F 7LZ

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Access Guide

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Introduction

Getting Here (Carnaby)

Vehicle Entrance and Exit

  • The vehicle entrance and exit is located on Poland Street with the pedestrian access points (1 and 2) either side.
  • There are barriers to enter and exit the car park.
  • The barriers open once a ticket has been purchased using the touchscreen (to enter) or by entering your ticket to exit.
  • As you enter, the touchscreen is on the right as you approach the barrier.
  • There is a height restriction at the entrance and exit of the car park at a height of 210cm (2.1m).

Multi-Storey Car Park

  • Parking View
    • The car park is located off Poland Street.
    • The car park does have a height restriction barrier.
    • The maximum height of the restriction barrier is 210cm (6ft 11in).
    • The car park does have a barrier control system.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge parking bays are located on level(s) G of the car park.
    • There is a total of 162 parking bays in the car park of which 5 are designated for the use of Blue Badge holders.
  • Paying View
  • Comments View
    • Floors -2 and -1 are reserved for specific people that live or work in the surrounding areas.

Multi-Storey Designated Parking Level (Ground Floor)

  • Blue Badge Parking View
    • There is/are 5 designated Blue Badge parking bay(s) on this level.
    • The Blue Badge bay(s) is/are clearly marked.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 330cm x 510cm (10ft 10in x 16ft 9in).
    • There is a 120cm marked zone around the Blue Badge parking bay(s).
  • Paying View
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located next to the Ticket Office/Security Office on the ground floor.
    • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located next to the Ticket Office/Security Office on the ground floor.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access from the Car Park View
    • There is a pedestrian exit located on this level of the car park.
    • The route to the pedestrian exit is accessible to a wheelchair with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The pedestrian exit is clearly visible from the Blue Badge parking bays.
    • There are some marked walkways on this level to make routes safer for pedestrians.
    • There is no wayfinding signage to show the route to the pedestrian exit.
    • The surface on the approach to the pedestrian exit is concrete.
    • The nearest designated Blue Badge parking bay is approximately 22m from the Pedestrian Exit 2.

Level Change (Crossing over Vehicle Entrance and Exit)

  • Ramp / Slope View
    • There is a ramp/slope located on the pathway either side of the vehicle entrance and exit.
    • The gradient of the ramp/slope is slight.
    • The lighting levels at the ramp/slope are moderate to good.

Level Change (Ticket Office/Security Office - Ground Floor)

  • Ramp / Slope View
    • There is a ramp/slope located on the pathway approaching the Ticket Office/Security Office.
    • The gradient of the ramp/slope is slight.
    • The lighting levels at the ramp/slope are moderate to good.
  • Comments View
    • There are two bollards on the ramp/slope with an width between them of 90cm.

Reception (Ticket Office/Security Office - Ground Floor)

  • Reception View
    • The reception point is located on the ground floor, to the rear of the lift.
    • The reception point is approximately 19m (20yd 2ft) from the Pedestrian Exit 2.
    • There is ramped/sloped access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing system.
    • The type of flooring in the reception area is concrete.
  • Comments View
    • There are two ticket machines to the left of the Ticket Office/Security Office.
    • These buttons for the ticket machines are 140cm high.

Standard Toilet(s) (Ground Floor)

  • Standard toilet facilities are not available.
  • Toilet Facilities View
    • The shared toilet is located on the ground floor to the rear of the Ticket Office/Security Office and opposite the Blue Badge parking bays.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 27m from the Pedestrian Exit 2.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 88cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.
  • Comments View
    • The door to enter the shared toilet is a single door that measures 81cm in width, heavy and push to open.
    • There is a keypad lock on the door to enter the shared toilet.
    • This keypad lock is 120cm in height and to the right as you face the door.
    • The keypad lock code can be found on your parking ticket.

Other Floors

  • Stairs View
    • Stairs can be used to access other floors.
    • The stairs are for public use.
    • The stairs are approximately 8m from the Pedestrian Exit 1.
    • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are G, 1, 2, 3, 4, 5 and 6.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • There is a/are handrail(s) at the step(s).
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • The lighting levels at the steps are moderate to good.
  • Comments View
    • There is an easy ramp/slope in the doorway leading to the stairwell, on the ground floor.

Lift

  • There is a lift for public use.
  • The lift is approximately 12m (13yd 4in) from the Pedestrian Exit 2.
  • The lift is a standard lift.
  • A member of staff does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are -2, G, 2, 4 and 6.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 72cm (2ft 4in).
  • The dimensions of the lift are 110cm x 160cm (3ft 7in x 5ft 3in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

Car Park Pedestrian Exit(s) (1)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located to the right hand side of the vehicle entrance/exit.
    • There is stepped access at this exit.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are heavy.
    • The width of the door opening is 77cm.
  • Step(s) View
    • The step(s) is/are located ahead as you exit.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 19cm.
    • There is not a/are not handrail(s) at the step(s).

Approach (Pedestrian Exit 1 to Poland Street)

  • Approach View
    • The surface of the approach is concrete.
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has a handrail on the right going up.
    • There is not a level landing at the top of the ramp/slope.
    • The width of the ramp/slope is 90cm (2ft 11in).

Car Park Pedestrian Exit(s) (2)

  • Pedestrian Exit View
    • This information is for the pedestrian exit located next to the lift and the vehicle entrance/exit.
    • There is ramped/sloped access at this exit.
    • There are no doors at this exit.
  • Ramp/Slope View
    • The ramp/slope is located leading to the exit.
    • The gradient of the ramp/slope is slight.

Approach (Pedestrian Exit 2 to Poland Street)

  • Approach View
    • The surface of the approach is concrete.
    • The approach surface is uneven in places.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has a handrail on the left going up.
    • There is a level landing at the top of the ramp/slope.