Access Guide
Summary
- This is a health centre.
- Services within the building include: CAMHS - Community Adolescent Mental Health Service, accessible and standard toilet facilities.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located directly in front of the venue.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 230cm x 480cm (7ft 7in x 15ft 9in).
- The nearest Blue Badge bay is 7m (7yd 1ft) from the Eaglestone Health Centre Entrance 1.
- The furthest Blue Badge bay is 8m (8yd 2ft) from the Eaglestone Health Centre Entrance 1.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are dropped kerbs.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is Milton Keynes Hospital Car Park A.
- The car park is located on Fleming Drive.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Parking and Drop-off Details
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- On street marked Blue Badge bays are not available.
- Clearly signed and / or standard marked parking bays are not available.
- There is not a designated drop off point.
Getting To (CAMHS - Community Adolescent Mental Health Service)
- CAMHS - Community Adolescent Mental Health Service is/are located on the first floor (level 2) of the Eaglestone Health Centre.
- Access to CAMHS - Community Adolescent Mental Health Service is via the Eaglestone Health Centre Entrance 1.
- Enter via Eaglestone Health Centre Entrance 1 and proceed straight ahead to the lift. Take the lift up to level 2 (first floor). Exit the lift and turn left. The entrance to the department will be straight ahead. Press the right hand intercom for CAMHS.
- There is step free access, via lift, to CAMHS - Community Adolescent Mental Health Service.
- CAMHS - Community Adolescent Mental Health Service is approximately 7m from the Lift.
- There are not resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Eaglestone Health Centre Entrance 1)
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Entrance Details
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- This information is for the entrance located at the front of the Eaglestone Health Centre.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is a door release button when exiting.
- The height of the door release button is 110cm (3ft 7in).
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are single width.
- The width of the door opening is 94cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located directly in front of the door.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Other Floors
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Stairs
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- Signs indicating the location of the stairs are clearly visible from the entrance.
- There are manual, heavy, double doors to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are ground and first.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are not provided on landings.
- The lighting levels are moderate to good.
Lift
- There is a lift for public use.
- The lift is located straight ahead as you enter the Eaglestone Health Centre.
- Signs indicating the location of this lift are clearly visible from the entrance.
- The lift is approximately 5m (5yd 1ft) from the Eaglestone Health Centre Entrance 1.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are ground and first.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 107cm x 130cm (3ft 6in x 4ft 3in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is moderate to good.
Opening Times (CAMHS - Community Adolescent Mental Health Service)
- Monday 08:00 - 17:00.
- Tuesday 08:00 - 17:00.
- Wednesday 08:00 - 17:00.
- Thursday 08:00 - 17:00.
- Friday 08:00 - 17:00.
- Saturday Closed.
- Sunday Closed.
Entrance (CAMHS - Community Adolescent Mental Health Service / Bucks Priority Dental Service)
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Entrance Details
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- This information is for the entrance located on the first floor of the Eaglestone Health Centre.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance, via lift.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 120cm (3ft 11in).
- There is not a hand sanitiser.
- There is a door release button when exiting.
- The height of the door release button is 113cm (3ft 8in).
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 100cm.
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Comments
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- There are two intercoms, one for CAMHS (right) and the other for Bucks Priority Dental Service (left).
Department / Service (CAMHS - Community Adolescent Mental Health Service)
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Department / Service Access
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- CAMHS - Community Adolescent Mental Health Service is located on the first floor (level 2) of the Eaglestone Health Centre.
- There is level access throughout the department/service.
- There is clear signage on the department/service.
- The type of flooring is carpet and vinyl/laminate.
- There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The department/service does not play background music.
- The lighting levels are moderate to good.
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Department / Service Facilities
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- This department/service has; a main reception, a waiting room/area, consultation rooms, accessible toilet facilities, ambulant toilet facilities and standard toilet facilities.
- There are 9 consultation/treatment rooms in this department/service.
- A hearing assistance system is not available in the department/service.
- A mobile hoist is not available on the department/service.
- There are accessible toilet facilities within the department/service.
- There are standard toilet facilities within this department/service.
- Standard toilet facilities are located within the accessible toilet.
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Comments
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- The accessible toilet also serves as the standard toilet.
Reception (CAMHS - Community Adolescent Mental Health Service)
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Reception
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- The reception point is located on the right hand side of the department.
- The reception point is approximately 9m (9yd 2ft) from the CAMHS - Community Adolescent Mental Health Service / Bucks Priority Dental Service entrance.
- Clear signage for the reception area/desk is visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are moderate to good.
- The height of the reception counter is high (110cm+).
- There is not sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is not sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is a bell to attract attention.
- The bell is at a suitable height for a wheelchair user.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There are soft bench seats without armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are not available.
- Vending machines are not available.
- A water dispenser is available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are moderate to good.
Entrance (CAMHS - Community Adolescent Mental Health Service / Bucks Priority Dental Service Interchange)
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Entrance Details
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- This information is for the entrance located in the far left corner of CAMHS - Community Adolescent Mental Health Service department.
- The entrance area/door is not clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) automatically (away from you).
- The automatic door(s) is/are push pad activated.
- The door(s) is/are single width.
- The width of the door opening is 84cm.
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Comments
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- The push pad button for entry is at a height of 99cm.
Consultation / Treatment Room (Psychiatrist Room)
- There is / are 9 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Psychiatrist Consultation Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 77cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Consultation / Treatment Room (Meeting Room)
- There is / are 9 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Meeting Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 78cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
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Comments
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- There are toys for children to play with in this room.
Consultation / Treatment Room (Art Room)
- There is / are 9 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Art Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 79cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- Some chairs are height adjustable.
- There are some chairs with armrests available.
- Some tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
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Comments
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- The furniture can be rearranged to allow for greater access.
Consultation / Treatment Room (Medic Room)
- There is / are 9 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Medic Room.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are light.
- The width of the door opening is 77cm (2ft 6in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is not a bed / couch.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are moderate to good.
Accessible Toilet(s) (Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located in the far left hand corner of the CAMHS service.
- This accessible toilet is approximately 24m (26yd 9in) from the CAMHS / Bucks Priority Dental Practice Service Department entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The contrast between the external door and wall is poor.
- The door opens inwards.
- The door is light.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 86cm (2ft 10in).
- The contrast between the internal door and wall is poor.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 154cm x 215cm (5ft 1in x 7ft 1in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 116cm from floor level.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 68cm (2ft 3in).
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail, however it is not on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is not a/are not wall-mounted grab rail(s) available.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 161cm and 173cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 103cm (3ft 5in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 86cm (2ft 10in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 120cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 135cm (4ft 5in).
- The contrast between the towel dispenser and the wall is poor.
- There is not a hand dryer.
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Comments
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- There is written and pictorial signage above the door.
- There was no baby change facility within this toilet when surveyed (June 2022).
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Eaglestone Health Centre link (new tab) - click here.