You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • St Charles Hospital Mental Health Centre is situated to the north of the Royal Borough of Kensington and Chelsea. The hospital is located on Exmoor Street and is accessed via Ladbroke Grove and St Charles Square from the east or Barlby Road from the north.
  • Blue Badge and standard parking is located on site.
• By Bus View
  • The nearest bus stops are Barlby Gardens (Stop P and Q). They are located on either side of Barlby Road and approximately 150m from the service. The 70 and 316 services stop here.
• By Train View
  • The nearest station is Kensal Green. The hospital is 1 mile (5 min drive) from the train station via Harrow Road, Ladbroke Grove and Barlby Road.
• By Underground View
  • The nearest underground station is Ladbroke Grove. The hospital is 0.5 miles (3 min drive) from the underground station via Ladbroke Grove and St Charles Square. The underground station is served by the Circle and Hammersmith and City lines.
• Useful Links View
  • Please see the link below for up to date London transport.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• The alternative formats documents can be provided in include; Braille on request, large print on request and Makaton on request.

You are on Parking. Skip to the next section.

Parking

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• Parking View
  • The venue does have a dedicated car park.
  • The car park is located in front of the entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 1 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 198cm x 560cm (6ft 6in x 18ft 4in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are additional car parks for staff and visitors.
• Paying View
  • There are not parking charges for the car park.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are dropped kerbs.
  • The entrance is clearly visible from the car park.
  • The surface on the approach to the entrance is tarmac and block paving.
  • There is no tactile paving on dropped kerbs between the car park and the entrance.
  • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the Main Entrance.

You are on Getting To (Ganges Ward). Skip to the next section.

Getting To (Ganges Ward)

• Ganges Ward is/are located on the first floor of the St Charles Hospital Mental Health Centre.
• Access to Ganges Ward is via the Main Entrance.
• Enter via the Main Entrance; continue straight ahead through the single door. Turn left and continue until you reach the lifts. Take the lifts to the first floor. On exiting the lifts turn left through the single door. Continue ahead along the corridor. Ganges Ward is located at the end of the corridor.
• There is step free access, via lift, to Ganges Ward.
• Ganges Ward is approximately 50m from the lifts.
• There is a/are manual, single door(s) which may be difficult to open between the Main Entrance and the department/service.
• Wayfinding signage is provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • There is a second set of doors.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 90cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance.
  • The ramp/slope gradient is slight.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are G,1,2,3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter, through the single door and to the left.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 23m (25yd 6in) from the Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G,1,2,3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 130cm.
• The dimensions of the lift are 160cm x 260cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Opening Times (Visiting Hours). Skip to the next section.

Opening Times (Visiting Hours)

• Monday 16:30 - 20:00.
• Tuesday 16:30 - 20:00.
• Wednesday 16:30 - 20:00.
• Thursday 16:30 - 20:00.
• Friday 16:30 - 20:00.
• Saturday 14:30 - 20:00.
• Sunday 14:30 - 20:00.

You are on Ward. Skip to the next section.

Ward

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• Ward Information View
  • This is a/an Adult Inpatient ward.
  • This is a shared ward.
  • There is/are 17 side room(s) available.
  • There is/are 17 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width with a locked extension leaf.
  • There is an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
  • The door(s) is/are heavy.
  • The width of the door opening is 103cm (3ft 5in).
  • There is level access throughout the ward.
  • There is no clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are medium.
• Reception/Nurses' Station View
  • The height of the ward reception desk is 122cm.
  • There is a lowered section.
  • The height of the lowered section of the desk is 73cm.
  • There is not a hearing assistance system available at the desk.
• Example Side Room View
  • There are no side rooms available with an accessible ensuite.
  • The width of the door opening into the side room is over 75cm.
  • The side room surveyed does not have a ceiling track hoist.
  • There is sufficient space next to the bed for a mobile hoist to operate.
  • There is room for a wheelchair user to manoeuvre around the bed.
  • Bedside storage is available.
  • The colour contrast between the walls and the floor in the side room is good.
  • The lighting levels in the side room are medium.
  • The width of the door opening into the ensuite is over 75cm.
  • The fixtures/facilities available in the ensuite include; a wheel in shower, a toilet and a wash basin.
  • The colour contrast between the walls and the floor in the ensuite is good.
  • The lighting levels in the ensuite are medium.
• Ward Features and Patient Facilities View
  • A hearing assistance system is not available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is not available on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located on the ground floor of the St Charles Hospital Mental Health Centre.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located on the ground floor of the St Charles Hospital Mental Health Centre.

You are on Room / Area (Dining Room). Skip to the next section.

Room / Area (Dining Room)

• There is / are 1 room(s) / area(s) available.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is tiles.
• There is room for a wheelchair user to manoeuvre.
• A hoist is available.
• The hoist is electric.
• A sling is available.
• The sling is attached by hook and loop.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are bright.

You are on Room / Area (Gym). Skip to the next section.

Room / Area (Gym)

• There is / are 1 room(s) / area(s) available.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is not a chair.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are bright.

You are on Room / Area (Lounge). Skip to the next section.

Room / Area (Lounge)

• There is / are 1 room(s) / area(s) available.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 83cm (2ft 9in).
• The type of flooring is tiles.
• There is room for a wheelchair user to manoeuvre.
• A hoist is available.
• The hoist is electric.
• A sling is available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are bright.

You are on Room / Area (Therapy). Skip to the next section.

Room / Area (Therapy)

• There is / are 1 room(s) / area(s) available.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is available.
• The hoist is electric.
• A sling is available.
• There is a chair.
• Some chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are medium.

You are on Washroom (Bath). Skip to the next section.

Washroom (Bath)

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• Washroom Details View
  • The washroom surveyed has a bath, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the ward.
  • There is step free access to the washroom surveyed once inside the ward.
  • This is a shared washroom.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards and outwards.
  • The door(s) is/are locked by a twist lock.
  • The door(s) is/are heavy to open.
  • The width of the door opening is 80cm (2ft 7in).
  • The dimensions of the washroom are 273cm x 565cm (8ft 11in x 18ft 6in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 186cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 90cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is sensor. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 107cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 120cm.
  • There is not a hand dryer.
  • Disposal facilities are not available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The cistern is not close coupled and no padded back rest is provided.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 280cm.
  • There is a flush, however it is not on the transfer side.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 97cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 60cm (1ft 12in).
  • The bath is not height adjustable.
  • The bath tap type is push. It is not a mixer tap.
  • There is not a shower over/for the bath.
  • There are not wall-mounted grab rails available.
  • A bath hoist is not available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the bath wall-mounted grab rails and wall is good.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are bright.

You are on Washroom (Ensuite). Skip to the next section.

Washroom (Ensuite)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is shared.
  • There is no additional signage on or near the washroom door.
  • The width of the door opening is 93cm (3ft 1in).
  • The dimensions of the washroom are 176cm x 300cm (5ft 9in x 9ft 10in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is a push button alarm system in this washroom.
  • There is not a flashing fire alarm beacon within the washroom.
  • There are coat hooks at 160cm and 190cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 75cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is sensor. It is not a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 128cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 106cm.
  • There is not a hand dryer.
  • Disposal facilities are not available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The cistern is not close coupled and no padded back rest is provided.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 104cm.
  • There is a flush on the transfer side.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 98cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • The height of the shower head is 185cm (6ft 1in).
  • There is a wheel in shower.
  • The shower head height is fixed.
  • The shower control type is twist/turn.
  • There is no seat for the shower.
  • There are not wall-mounted grab rails available.
• Colour Contrast and Lighting View
  • The toilet seat colour contrast is poor.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are medium.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• St Charles Hospital Mental Health Centre link (new tab) - click here.