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Flitwick Railway Station

Steppingley Road, Flitwick, Bedfordshire, MK45 1AJ

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Access Guide

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Assisted Travel Information

  • Assisted Travel Helpline telephone number: 0800 058 2844
  • Assisted Travel Text Relay service (for the hard of hearing): 1800 138 1018
  • SMS Text: 07860 034 269.

Location

  • There is a bus stop within 150m (164yds) of the venue.

Opening Times (Station)

  • The venue is open 24hrs.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Https://www.thameslinkrailway.com/travel-information/plan-your-journey/car-parking.
    • The car park is located on Steppingley Road next to the ticket office.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders can be booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 450cm x 360cm (14ft 9in x 11ft 10in).
    • The nearest Blue Badge bay is 10m (10yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 20m (21yd 2ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is a designated drop off point.
    • The drop off point is located directly in front of the main entrance.

Outside Access (Main Entrance/Ticket Office)

  • This information is for the entrance located at the front of the Ticket Office.
  • There is level access into the venue.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is / are single.
  • The door(s) is / are heavy.
  • The width of the door opening is 91cm (2ft 12in).

Level Change (Main Entrance/Ticket Office Approach)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located at the entrance to the station on Steppingley Road.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The width of the ramp/slope is 174cm (5ft 9in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the entrance to the station on Steppingley Road.
  • There is/are 15+ step(s) to the area/service.
  • The lighting levels at the step(s) are varied.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • The ramp/slope does bypass the step(s).

Access Point (Footbridge Platforms 1-4 Night Entrance)

  • Access Point View
    • This information is for the access point located Dunstable Road.
    • There is an information board/map at this access point.
    • There is ramped/sloped access at this access point.
    • There is a gate which opens away from you (push).
    • The gate is difficult to open.
    • The width of the gap is 150cm.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the entrance on Dunstable Road.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • The step(s) is/are located immediately descending beyond the access point.
    • There is/are 4 step(s).
    • The step(s) is/are clearly marked.
    • The height of the step(s) is/are between 15cm and 18cm.
    • The height of the step(s) is/are 17cm.
    • The going of the step(s) is/are between 30cm and 45cm.
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • This Access Point on Dunstable Road to the footbridge was locked at time of survey.

Level Change (Footbridge To Platforms 1-4)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located immediately beyond the entrance.
  • There is/are 15+ step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Reception (Ticket Office and Machines)

  • The desk/counter is 2m (2yd 7in) from the Main Entrance/Ticket Office entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • The hearing assistance system was not tested at the time of the survey.
  • Comments View
    • There are 3 ticket machines immediately outside of the main entrance.

Ticket Barriers

  • The ticket barriers are located after the ticket office, leading to platform 4.
  • The wide ticket barriers open automatically away from you and have an opening width of 91cm.
  • The wide ticket barriers are suitable for wheelchair users and passengers with buggies/children and luggage.
  • The standard ticket barriers open automatically away from you and have an opening width of 52cm.
  • There is a member of staff available at the ticket barriers for assistance.

Train Station (Platforms 1-4)

  • There are generally 2 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The office to obtain help is 3m (3yd 10in) from the Main Entrance/Ticket Office entrance.
  • This office is located on Platform 4.
  • There is a ticket office.
  • The ticket office is located next to Platform 4.
  • The ticket office is 3m (3yd 10in) from the Main Entrance/Ticket Office entrance.
  • The train companies operating from within this station are Thameslink.
  • The train companies that operate within this station include:.
  • Please click here for access information for Thameslink.
  • There is a taxi rank at the station.
  • The taxi rank is located next to Platform 4.
  • The taxi rank is 10m (10yd 2ft) from the Main Entrance/Ticket Office entrance.
  • Shops and services within the station include a Breakfast Bar on Platform 4, serving hot and cold snacks.
  • All key concourse shops and services have level access.
  • There are 4 platform(s) in the station.
  • The platform(s) which has/have level access is / are 4.
  • The platform(s) accessed by steps only is / are 1, 2 and 3.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 4.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1, 2, 3 and 4.
    • Accessible toilets are not located on the platform(s).
    • Accessible toilets are not located on the main station concourse.
    • There is not a wheelchair available to borrow.

Toilet with Adaptations (Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is Braille and pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • This accessible toilet is located in an outbuilding between the station and the car park.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens by sliding.
    • The door is push pad activated.
    • The door is locked by a push button or pad.
    • The width of the accessible toilet door is 108cm (3ft 7in).
    • The dimensions of the accessible toilet are 168cm x 242cm (5ft 6in x 7ft 11in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 108cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is push.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and clinical waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 68cm.
    • The shelf is located where it is reachable.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 102cm (3ft 4in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 78cm (2ft 7in).
  • Colour Contrast and Lighting View
    • There is a low colour contrast between the external door and wall.
    • There is a high visual contrast between the internal door and wall.
    • There is a medium colour contrast between the wall-mounted grab rail(s) and wall.
    • There is a high colour contrast between the dropdown rail(s) and wall.
    • There is a low colour contrast between the walls and floor.
    • The lighting levels are moderate to good.
  • Comments View
    • The push pad buttons to gain entry is at a height of 101cm
    • The push pad buttons to lock the door is at a height of 105cm
    • The push pad buttons to exit is at a height of 95cm.

Standard Toilet(s)

Additional Info

  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.