You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the grounds include hotel, restaurant, spa and golf within The Mansion, The Country Club and Warren Weir.
• Related link Luton Hoo Spa.
• Https://www.accessable.co.uk/central-bedfordshire-council/access-guides/luton-hoo-spa
• Related link Luton Hoo Golf Club.
• Https://www.accessable.co.uk/central-bedfordshire-council/access-guides/luton-hoo-golf-club

You are on Location. Skip to the next section.

Location

• The venue is situated outside the centre of the town.
• This venue is situated in Luton.
• The venue is not situated on a road which has a steep gradient.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Luton Airport Parkway.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot be booked in advance.
  • There are 7 designated parking bay(s) within the car park.
  • The nearest designated bay is 22m (24yd) from the main entrance.
  • The furthest designated bay is 25m (27yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located at the front of the lower ground entrance.
  • There is not a dropped kerb from the drop off point.
• Comments View
  • There is additional parking available to the rear of the Flower Garden Accommodation.
  • There is access from the parking to the lower ground entrance via easy and moderate slopes.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open automatically.
• The doors are double width.
• The door opening is 185cm (6ft 1in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open away from you (push).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 160cm (5ft 3in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of and immediately beyond the entrance.
• The ramp or slope is portable.
• Please contact the venue in advance.
• The width of the ramp or slope is 80cm (2ft 7in).
• There are steps to access this area / service.
• The steps are located in front of and immediately beyond the entrance.
• There is / are 6 step(s) to the area / service.
• Lighting levels at the steps are medium.
• The steps are medium.

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• Comments View
  • The ramp overcomes the steps.

You are on Outside Access (Lower Ground Floor Entrance). Skip to the next section.

Outside Access (Lower Ground Floor Entrance)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are single width.
• The doors are heavy.
• The door opening is 116cm (3ft 10in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are double width.
  • The doors are heavy.
  • The door opening is 160cm (5ft 3in) wide.

You are on Level Change (Lower Ground Floor Entrance). Skip to the next section.

Level Change (Lower Ground Floor Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located immediately beyond the entrance.
• The ramp or slope is permanent.

You are on Outside Access (Parkland Entrance). Skip to the next section.

Outside Access (Parkland Entrance)

• This information is for the entrance located in front of the Parkland Accommodation building.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are single width.
• The doors are heavy.
• The door opening is 94cm (3ft 1in) wide.

You are on Level Change (Parkland Entrance). Skip to the next section.

Level Change (Parkland Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading to the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Outside Access (Flower Garden Entrance). Skip to the next section.

Outside Access (Flower Garden Entrance)

• This information is for the entrance located at the front of the Flower Garden building.
• There is not level access into the venue.
• The main doors open towards you (pull).
• The doors are single width.
• The doors are heavy.
• The door opening is 92cm (3ft 0in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The doors open towards you (pull).
  • The doors are single width.
  • The doors are heavy.
  • The door opening is 86cm (2ft 10in) wide.

You are on Level Change (Flower Garden Entrance). Skip to the next section.

Level Change (Flower Garden Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located leading to the entrance.
• The ramp or slope is permanent.

You are on Reception (Guest Relations). Skip to the next section.

Reception (Guest Relations)

• The desk/counter is 30m (32yd 2ft) from the lift.
• There is level access to the desk/counter from the entrance.
• The desk/counter is low (76cm or lower).
• The lighting levels are medium.
• There is a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are varied.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G-1-2.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is a landing.
  • The lighting level is medium.

You are on Lift (The Mansion ). Skip to the next section.

Lift (The Mansion )

• There is a lift for public use.
• The lift is located on the lower ground floor corridor.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G-1-2.
• The lift is 16m (17yd) from lower ground floor entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 79cm (2ft 7in).
• The dimensions of the lift are 106cm x 140cm (3ft 6in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There is an identical lift within the Flower Garden building.

You are on Lift (Parkland). Skip to the next section.

Lift (Parkland)

• There is a lift for public use.
• The lift is located ahead as you enter the Parkland entrance.
• The lift is a standard lift.
• The floors which are accessible by this lift are G-1-2.
• The lift is 4m (13ft 1in) from Parkland entrance.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 106cm x 140cm (3ft 6in x 4ft 7in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within reach for a wheelchair user.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is medium.

You are on Room. Skip to the next section.

Room

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• General Information View
  • The Tourist Board rating is 5*.
  • There are 228 rooms in total.
• Accessible Rooms View
  • There are accessible ensuite facilities.
  • There is / are 10 room(s) which has / have accessible ensuite facilities.
  • There is / are 3 adjoining room(s) available for carers.
• Location and Access View
  • The accessible room viewed is 16m (17yd) from the lift.
  • There is level access from an accessible entrance.
  • This is by lift.
  • Some accessible rooms are located in a separate building from the main hotel.
  • There is level access leading to the accessible room in a separate building.
• Accessible Room View
  • The room number or room name viewed was Room 32.
  • The width of the door is 90cm.
  • The height of the bed is 60cm.
  • The measurement between the bed base and floor is 10cm (0ft 4in).
  • Light switches are within 120cm from floor level.
  • There is not a functional emergency alarm in the room.
  • No emergency alarm is fitted in the room.
  • An adjoining room is not available.
  • Assistance dogs are welcomed to stay with guests in accessible rooms.
• Accessible Ensuite View
  • The width of the door to the ensuite is 88cm (2ft 11in) (2ft 11in).
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a (no lock).
  • The dimensions of the accessible ensuite are 196cm x 370cm (6ft 5in x 12ft 2in).
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 160cm (5ft 3in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet, the wall mounted grab rails are on the right.
  • The toilet seat is 50cm (1ft 8in) above floor level.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm in height.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The height of the sink is 67cm (2ft 2in).
  • The tap type is lever.
  • There is not a mixer tap for the sink.
  • There is a functional emergency alarm in the ensuite.
  • Disposal facilities are available.
  • There are mirrors.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
• Bath and Shower View
  • There is a bath.
  • The height of the side of the bath from floor level is 54cm (1ft 9in).
  • The tap type is lever.
  • There is not a mixer tap.
  • There is a shower over the bath.
  • The shower head height is adjustable.
  • The shower control type is lever.
  • There are handrails available.
• Wheel In Shower View
  • There is a wheel in shower.
  • The shower head is adjustable.
  • The shower control type is lever.
  • The shower seat is flip-down.
  • The flip down or fixed seat height is 46cm (1ft 6in).
  • There are handrails available for the shower.
• Signage, colour contrast and lighting in accessible rooms View
  • There is no additional signage on or near the hotel door.
  • The colour contrast between the external hotel room door and wall is high.
  • The colour contrast between the walls and floor is high.
  • The colour contrast between the internal hotel room door and wall is high.
  • The colour contrast between the external ensuite door and wall is high.
  • Lighting levels are medium.
• Colour contrast and lighting in accessible ensuite View
  • The colour contrast between the internal ensuite door and wall is high.
  • The colour contrast between the walls and floor in the ensuite is high.
  • The colour contrast between the dropdown rails and wall is high.
  • The colour contrast between the grab rails and wall is high.
  • Lighting levels are medium.
• Auxiliary Aids - General View
  • Some rooms have auxiliary aids for people with sensory impairments.
  • The available auxiliary aid(s) is(are) flashing alarms, vibrating pillows and Teletext/subtitles/Ceefax.
  • Flashing fire alarms are in rooms.
  • Vibrating fire alarms are In rooms.
  • The venue does not provide other auxiliary aids for people with mobility impairments.
  • Assistance dogs are welcome to stay with guests in rooms.
  • The number of accessible rooms with baths is 1.
  • The number of accessible rooms with wheel in showers is 10.
• Ground Floor Standard Rooms View
  • There are standard rooms on the ground floor.
  • There is level access to ground floor rooms.
• Standard Rooms on Other Floors View
  • There are standard rooms on other floors.
  • The other floors can be accessed by lift.

You are on Restaurant Bar Internal. Skip to the next section.

Restaurant Bar Internal

• The following information is for the restaurant.
• Once inside, there is level access to the service.
• Full table service is available.
• There is ample room for a wheelchair user to manoeuvre.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 20m (22yd) from the lift.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• Menus are hand held only.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is varied.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

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• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 89cm (2ft 11in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 133cm x 270cm (4ft 4in x 8ft 10in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 65cm (2ft 2in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is not a mixer tap.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (0ft 4in) from floor).
  • Disposal facilities are available in the cubicle.
  • There is not a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 50cm (1ft 8in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • Lighting levels are medium.
• Comments View
  • There is a similar adapted toilet on the lower ground floor.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the ground floor corridor.
  • The female and male toilets are 7m (22ft 12in) from the lift.
  • Inside the venue, there is level access to the female and male toilet.
  • Lighting levels are medium.
• Comments View
  • Standard toilets are available throughout the building.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service can be requested.