Access Guide
Overview
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About
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- Facilities available in the venue include: a library and cafe.
- View information on opening times.
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- The nearest train station is Arlesey station.
- This station does not have step-free access.
- The nearest step-free train station is Letchworth Garden City.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via a very easy slope at the most accessible entrance.
- The most accessible entrance is the rear entrance.
- There is step-free level access at the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
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Getting Help and Assistance
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- Seating is available.
- There is a portable hearing assistance system.
- The alternative formats documents can be provided in include: Braille (on request), large print and audio.
- There is a water bowl available for assistance dogs.
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located just before the internal library entrance on the right in the Greenacre Centre.
- The toilet with adaptations has a left hand transfer space.
- Ambulant toilet facilities are located within the standard male and female toilets.
- Female and male step-free standard toilet facilities are located just before the internal library entrance on the right in the Greenacre Centre.
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Changing Facilities
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- Parent and baby changing facilities are located within the toilet with adaptations.
Parking
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Car Park
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- The car park is located at the front and to the rear of The Greenacre centre.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- The height of the restriction barrier is 210cm.
- There are 3 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 236cm (width) x 460cm (depth).
- There is a marked zone to one side and the rear.
- The width of the marked zone is 110cm.
- The nearest designated bay is 13m from the rear library entrance.
- The most accessible route from the Blue Badge parking has a very easy slope.
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Charges and Restrictions
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- This car park is for staff and visitors only.
- Parking is free for all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
Rear Entrance
- This entrance is located at the rear of the Greenacre Centre leading straight into the library at the top of the rear car park.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope or ramp at the entrance.
- There is a single automatic door, which is push pad activated.
- The height of the push pad is 90cm.
- The door opens towards you.
- The width of the opening is 101cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
- There is a second, single automatic door, which is push pad activated.
- The height of the push pad is 98cm.
- The door opens towards you.
- The width of the opening is 102cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
- There is a push pad or push button to exit at a height of 97cm.
Internal Entrance
- This entrance is located ahead and to the right after entering The Greenacre Centre.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double automatic doors, which are push pad activated.
- The height of the push pad is 96cm.
- The doors open towards you.
- The width of the opening is 176cm.
- The doors have a high colour contrast.
- There is a push pad or push button to exit at a height of 97cm.
Reception
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Location
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- The reception is located ahead as you enter the library from the rear entrance.
- The distance from the rear entrance is 5m.
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Route
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- The most accessible route to the reception has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access to the reception.
- The height of the reception desk is 97cm.
- There is a lowered section at the desk.
- The height of the lowered section is 76cm.
- The reception has windows which may affect the ability of someone to lip read.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There is no (or very little) background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests.
Getting Around
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Access
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- There is step-free level access throughout all areas.
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Circulation
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- There are no doors to open along circulation routes.
- There is a high colour contrast between the walls and floor along circulation routes.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
- Seating available in the walkways includes: chairs without armrests, armchairs and sofas.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
Library
- There is step-free level access throughout all areas.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a high colour contrast.
- Seating available in this library includes: chairs without armrests, armchairs and sofas.
- Furniture available in the library includes: tables, coffee tables and desks.
- The surface height of some of the tables/desks is suitable for wheelchair users.
- The clear height under some of the tables/desks is suitable for wheelchair users.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
- There is a portable hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- The height of the touchscreen display ranges from 102cm to 142cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
- This library is able to provide material in the following formats: large print, ebook and audio.
- Auxiliary aids available in this library include: high visibility/contrast keyboards, trackball mouse and handheld magnifiers.
Eating and Drinking
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Location and Access
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- Wild Coffee Cafe is located on the left as you enter the library via the internal entrance.
- The most accessible route has step-free level access.
- There are automatic doors, which are push pad activated, along the most accessible route .
- There is step-free level access into this area.
- There is open plan access.
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Order and Payment
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- This area has a counter where food and drink can be ordered.
- The service counter was surveyed.
- The counter is located at the rear of the cafe.
- There is step-free level access to the counter.
- The height of the counter is 101cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is moveable.
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Service
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- This area also has staff who can provide assistance with ordering.
- Full table service is available on request only.
- Menu types include: countertop.
- The following dietary requirements can be catered for: gluten free, dairy free and vegetarian.
- The following are available: drinking straws and takeaway cups.
- There is a portable hearing assistance system on request.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The walls and floor have a high colour contrast.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is no (or very little) background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
Toilet with Adaptations (Left Hand Transfer)
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Location
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- The toilet surveyed is located just before the internal entrance on the right.
- The distance from the internal library entrance is 5m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There is an automatic door, which is push pad activated, along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 88cm.
- The door has a lever twist lock.
- Internally the door has a high colour contrast.
- There is a grab rail on the internal door, with a high colour contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 164cm (width) x 230cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 99cm (from the side of the toilet pan).
- There is a spatula flush for the toilet.
- The flush is on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high colour contrast.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 93cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 118cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low colour contrast.
- The hand dryer is 86cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 91cm.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
