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St. Stephen's Centre - John Hunter Clinic

Chelsea and Westminster Hospital, 369 Fulham Road, London, SW10 9NH

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Access Guide

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Getting To The Hospital (Chelsea and Westminster Hospital)

  • By Road View
    • Chelsea and Westminster Hospital is situated to the south of the Royal Borough of Kensington and Chelsea. The hospital is located along Fulham Road. The postcode to use for the Sat-Nav is SW10 9NH.
    • The hospital has an underground public car park which is accessed via Nightingale Place to the left hand side of the hospital which is located just off Fulham Road. There are 17 Blue Badge bays located within the car park. These are available free of charge to drivers who have a hospital appointment and are displaying a valid Blue Badge in their vehicle. The bays are located near to the car park lifts.
  • By Bus View
    • The nearest bus stops (Stop HA and HF) are located on either side of Fulham Road and are approximately 50 yards from the hospital. The 14, 211 and 414 services stop here.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest train station is West Brompton. The hospital is 0.8 miles (17 min walk) from the train station via Lillie Road, Finborough Road and Fulham Road.
  • By Underground View
    • The nearest underground station to the hospital is Fulham Broadway. The hospital is 0.7 miles (14 min walk) from the underground station via Fulham Road and is served by the District line.
      Other stations nearby include Earl's Court (0.8 miles away) and South Kensington (1.2 miles away), both of which are served by the District and Piccadilly lines. South Kensington is also served by the Circle line.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor, behind the main reception desk.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3315 6727.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found on the lower ground floor, in the office to the rear of the restaurant seating.
  • Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located on the ground floor of the hospital, by the car park.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact main reception, therapies, volunteers and the sight team.
  • There is a Safe Place at this hospital which is located within the gardens on Level 3 and Level 5.
  • There is a Changing Places facility at this hospital which is located on the ground floor, along the main corridor.

Public Parking (Blue Badge Bays Only)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Netherton Grove.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 210cm x 530cm.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 4 hours only.
  • Comments View
    • There is no return permitted within 4 hours.

Getting To (The John Hunter Clinic)

  • The John Hunter Clinic is/are located on Level 3.
  • Access to the John Hunter Clinic is via the main entrance.
  • Enter the centre via the main entrance and turn left into the loft lobby. Take the lift up to Level 3. As you exit the lift, the entrance to the John Hunter Clinic will be on your left.
  • There is step free access, via lift, to the John Hunter Clinic.
  • The John Hunter Clinic is approximately 1m from the lift.
  • There are not resting areas along the route.
  • Wayfinding signage is not provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building on Fulham Road.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped or stepped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 144cm (4ft 9in).
    • There is a door release button when exiting.
    • The height of the door release button is 103cm (3ft 5in).
    • The main door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are double width.
    • The width of the door opening is 147cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 146cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located to the left of the entrance.
    • The ramp/slope gradient is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up the ramp.
    • The width of the ramp is 105cm.
    • The ramp/slope does bypass the step(s).
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • There is/are 2 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are medium height (11cm - 17cm).
    • There is not a/are not handrail(s) at the step(s).
  • Comments View
    • The second set of doors normally open automatically towards you but were held open at the time of the survey.
    • The height of the button to enter is 106cm.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are G, 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are not clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located to the left from the main entrance.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 3m (3yd 10in) from the main entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
  • There are manual, double doors which may be difficult to open to access the lift lobby on the ground floor.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is high.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 130cm.
  • The dimensions of the lift are 154cm x 240cm.
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.
  • Comments View
    • There is a smaller lift next to the one surveyed (photographs 5 and 6).

Opening Times (John Hunter Clinic)

  • Access is by appointment only.

Department / Service (John Hunter Clinic)

  • Department / Service Access View
    • The John Hunter Clinic is located on Level 3.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 96cm .
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 137cm (4ft 6in).
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; consultation rooms, accessible toilet facilities for everyone, a waiting room/area, treatment rooms, ambulant toilet facilities for everyone, standard toilet facilities and a main reception.
    • There are 17 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.

Reception (John Hunter Clinic)

  • Reception View
    • The reception point is located to the left from the John Hunter Clinic entrance.
    • The reception point is approximately 1m (3ft 3in) from the John Hunter Clinic entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+) .
    • There is sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is not sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • No tables are permanently fixed.
    • The waiting room / area does have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are available.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Consultation / Treatment Room (Consulting Rooms)

  • There is / are 10 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 2.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 75cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Consultation / Treatment Room (Examining Rooms)

  • There is / are 7 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Room 5B.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 75cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Toilet with Adaptations (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located along the department corridor.
    • This accessible toilet is approximately 19m from the John Hunter Clinic entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is written text, pictorial and tactile signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens inwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 83cm.
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 158cm x 255cm.
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 87cm.
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The contrast between the walls and floor is high.
    • There is not an emergency alarm.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary and pedal bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 138cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 95cm.
    • The shelf is not located where it is reachable.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 100cm (3ft 3in).
    • The visual contrast between the hand dryer and the wall is high.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 97cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located along the department corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 16m from the John Hunter Clinic entrance.
    • There is written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • The colour contrast between the internal toilet door(s) and wall(s) is high.
    • The colour contrast between the walls and floor is high.
    • Toilet seats do not have a high visual contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basin.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The shared toilet is located along the department corridor.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 15m from the John Hunter Clinic entrance.
    • There is written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • The visual contrast between the internal toilet door(s) and wall(s) is high.
    • The visual contrast between the walls and floor is high.
    • Toilet seats do not have a high visual contrast.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 90cm.
    • The wash basin(s) tap type is twist/turn.
    • There is a wall fixed soap dispenser.
    • The wall fixed soap dispenser is located above the wash basin.
    • Lighting levels are good.

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