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Think Food - Restaurant

Chelsea and Westminster Hospital, 369 Fulham Road, London, SW10 9NH

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Access Guide

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Getting To The Hospital (Chelsea and Westminster Hospital)

  • By Road View
    • Chelsea and Westminster Hospital is situated to the south of the Royal Borough of Kensington and Chelsea. The hospital is located along Fulham Road. The postcode to use for the Sat-Nav is SW10 9NH.
    • The hospital has an underground public car park which is accessed via Nightingale Place to the left hand side of the hospital which is located just off Fulham Road. There are 17 Blue Badge bays located within the car park. These are available free of charge to drivers who have a hospital appointment and are displaying a valid Blue Badge in their vehicle. The bays are located near to the car park lifts.
  • By Bus View
    • The nearest bus stops (Stop HA and HF) are located on either side of Fulham Road and are approximately 50 yards from the hospital. The 14, 211 and 414 services stop here.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest train station is West Brompton. The hospital is 0.8 miles (17 min walk) from the train station via Lillie Road, Finborough Road and Fulham Road.
  • By Underground View
    • The nearest underground station to the hospital is Fulham Broadway. The hospital is 0.7 miles (14 min walk) from the underground station via Fulham Road and is served by the District line.
      Other stations nearby include Earl's Court (0.8 miles away) and South Kensington (1.2 miles away), both of which are served by the District and Piccadilly lines. South Kensington is also served by the Circle line.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor, behind the main reception desk.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3315 6727.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found on the lower ground floor, in the office to the rear of the restaurant seating.
  • Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located on the ground floor of the hospital, by the car park.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact main reception, therapies, volunteers and the sight team.
  • There is a Safe Place at this hospital which is located within the gardens on Level 3 and Level 5.
  • There is a Changing Places facility at this hospital which is located on the ground floor, along the main corridor.

Hospital Parking (Underground)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the left of the hospital via Nightingale Place.
    • The car park type is underground.
    • The car park does have a height restriction barrier.
    • The maximum height is 195cm (6ft 5in).
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 450cm (11ft 6in x 14ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main hospital entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located in the lift lobby of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the lift lobby entrance.
  • Comments View
    • Blue Badge holders with a hospital appointment may claim for free parking.

Public Parking (Blue Badge Bays Only)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Netherton Grove.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 210cm x 530cm.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 4 hours only.
  • Comments View
    • There is no return permitted within 4 hours.

Getting To (Think Food - Restaurant)

  • Think Food - Restaurant is/are located on the Lower Ground Floor.
  • Access to Think Food - Restaurant is via the main hospital entrance.
  • Enter via the main hospital entrance and follow the corridor past the escalators until you reach Lift C. Take the lift down to the Lower Ground Floor. As you exit the lift, turn right out of the lift lobby and follow the corridor. The entrance to Think Food - Restaurant will be on your left.
  • There is step free access, via lift, to Think Food - Restaurant.
  • Think Food - Restaurant is approximately 16m from the lift.
  • There is a/are manual, double door(s) which may be difficult to open between the Lift and the department/service.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • Comments View
    • There is an alternative entrance from the car park at Basement level to the Ground Floor of the hospital via Lift A. Please note that Lift A only has access to the Basement, Lower Ground Floor and the Ground Floor.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located on Fulham Road, at the front of the hospital.
    • There is a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 116cm (3ft 10in).
    • There is a door release button when exiting.
    • The height of the door release button is 89cm (2ft 11in).
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are double width.
    • The width of the door opening is 141cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are double width.
    • The width of the door opening is 142cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Comments View
    • The height of the push pad button to open the accessible door is 88cm.
    • There are two revolving doors either side of the accessible entrance.
    • The height of the button to slow down the revolving doors is 83cm from the floor.
    • There are free standing hand sanitisers beyond the revolving doors.
    • The height of the free standing hand sanitisers are 107cm.

Lift (Lift C)

  • There is a lift for public use.
  • The lift is located to the centre of the hospital.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 48m (52yd 1ft) from the main hospital entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Ground, Ground, 1, 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is high.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 130cm.
  • The dimensions of the lift are 134cm x 260cm.
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Other Floors (Stairs 2)

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are Lower Ground, Ground, 1, 2, 3, 4 and 5.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are good.
  • Comments View
    • Access to stairs 3, 4, 5 and 7 is via key card only.

Other Floors (Escalators - Lower Ground Floor To Ground Floor)

  • Escalators View
    • Escalators can be used to access other floors.
    • Signs indicating the location of the escalators are not clearly visible from the entrance.
    • The floors which are accessible by escalator are Lower Ground and Ground.
    • The escalators steps are clearly marked.
    • The foot and head of the escalators are not clearly marked.
    • The lighting levels are good.

Opening Times (Breakfast)

  • Monday 07:00 - 10:30.
  • Tuesday 07:00 - 10:30.
  • Wednesday 07:00 - 10:30.
  • Thursday 07:00 - 10:30.
  • Friday 07:00 - 10:30.
  • Saturday Closed.
  • Sunday Closed.

Opening Times (Lunch)

  • Monday 11:30 - 15:00.
  • Tuesday 11:30 - 15:00.
  • Wednesday 11:30 - 15:00.
  • Thursday 11:30 - 15:00.
  • Friday 11:30 - 15:00.
  • Saturday Closed.
  • Sunday Closed.

Eating and Drinking (Think Food)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on the Lower Ground Floor.
    • There is step-free access to the restaurant.
    • For access there are double manual doors which are permanently held open.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does not play background music.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 90cm.
    • There is not a clear knee recess beneath the low/lowered section of the counter.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The standard height for the underside of dining tables is 73cm.
    • The surface height of the lowest table is 45cm.
    • The surface height of the highest table is 110cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also coffee tables, high tables, sofas, booths and high stools.
    • The type of flooring in this area is vinyl and laminate.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • There are 3 pods located at the rear of the seating area as shown in photograph 15. There is a step to access the white pod. The height of the step is 12cm. The door is single, light and opens towards you (pull). The width of the door is 82cm. There is a step to access the red pods. The height of the step is 8cm. The door is single, light and opens towards you (pull). The width of the door is 61cm.
  • Comments View
    • There are double doors (one locked) to access the seating area which is permanently held open as shown in photograph 8.
    • The width of the door is 110cm.
    • The menus are displayed on a screen behind the service counter.

Location of Toilet/Changing Facilities

  • Changing Places facilities are located on the Ground Floor.
  • Accessible toilet facilities are located on the Lower Ground Floor to the right of Lift A and to the left of Lift D, along the main corridor. They are also located on the Ground Floor along the main corridor.
  • Female and male standard toilet facilities are located on the Ground Floor, along the main corridor.
  • Shared standard toilet facilities are located on the Ground Floor to the right of Lift A and along the main corridor. Further toilets are also located on the Lower Ground Floor next to Think Food restaurant.
  • Parent and baby changing facilities are located on the Ground Floor along the main hospital corridor.

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