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Reuben Young People's Centre - Neptune Ward

Chelsea and Westminster Hospital, 369 Fulham Road, Chelsea, London, SW10 9NH

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Access Guide

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Getting To (Reuben Young People's Centre - Neptune Ward)

  • The most accessible route from the Blue Badge bays in the underground car park has step-free level access.
  • Access to Reuben Young People's Centre - Neptune Ward is via the underground car park to lift A entrance.
  • There is not a drop-off point at this entrance.
  • Reuben Young People's Centre - Neptune Ward is located on level 4.
  • Reuben Young People's Centre - Neptune Ward is approximately 6m from the lift bank C.
  • From the underground car park, take the lift to the ground floor.
  • As you exit the lift, turn right and follow the corridor until you reach lift bank C.
  • Take the lift to level 4 and the entrance to Reuben Young People's Centre - Neptune Ward is on the right.
  • Internally the most accessible route has a lift and step-free level access.
  • Some flooring along the route is shiny and patterned.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with left hand transfer), a changing places facility and standard toilets.
  • View more information on getting to and around the hospital (opens new tab).

Hospital Parking (Underground)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the left of the hospital via Nightingale Place.
    • The car park type is underground.
    • The car park does have a height restriction barrier.
    • The maximum height is 195cm (6ft 5in).
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 450cm (11ft 6in x 14ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main hospital entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located in the lift lobby of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the lift lobby entrance.
  • Comments View
    • Blue Badge holders with a hospital appointment may claim for free parking.

Entrance (Car Park to Lift A and Stairs 1)

  • Entrance Details View
    • This information is for the entrance located on the basement at the rear of the underground car park.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 108cm (3ft 7in).
    • There is a door release button when exiting.
    • The height of the door release button is 113cm (3ft 8in).
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 172cm.
  • Comments View
    • There is fixed bench seating to the left of the entrance (photograph 6) and fixed bench seating beyond the entrance in the lift lobby (photograph 7).

Lift (Lift A)

  • There is a lift for public use.
  • The lift is located to the left, from the car park entrance.
  • The lift is approximately 2m (2yd 7in) from the car park entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Basement, Lower Ground and Ground.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is high.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 110cm.
  • The dimensions of the lift are 152cm x 137cm.
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Lift (Lift C)

  • There is a lift for public use.
  • The lift is located to the centre of the hospital.
  • Signs indicating the location of this lift are clearly visible from the entrance.
  • The lift is approximately 48m (52yd 1ft) from the main hospital entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are Lower Ground, Ground, 1, 2, 3, 4 and 5.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is high.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 130cm.
  • The dimensions of the lift are 134cm x 260cm.
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Entrance (Reuben Young People's Centre - Neptune Ward)

  • This entrance is located on level 4.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an intercom at a height of 119cm.
  • The height of the hand sanitiser is 129cm.
  • There are double manual doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 174cm.
  • The doors have a medium visual contrast.
  • There is a second set of double automatic doors .
  • The second set of doors open away from you.
  • The width of the opening is 174cm.
  • The second set of doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 120cm.
  • A swipe card is required to exit the ward.

Ward (Reuben Young People's Centre - Neptune Ward)

  • Ward Information View
    • This is a shared ward.
    • There are 6 bays available.
    • There are 8 side rooms available.
    • There are 20+ beds in total on the ward.
  • Location and Access View
    • There is written text signage on or near the door.
    • There is step-free level access into this ward.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open.
    • Some flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is not provided.
    • Lighting levels vary due to the size of the space.
  • Reception / Nurses' Station View
    • The height of the desk is 121cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 74cm.
    • The desk has patterned/distracting backgrounds.
    • There is not a hearing assistance system.
  • Facilities and Services View
    • Seating available on the ward includes: chairs without armrests, chairs with armrests and benches.
    • There is not a hearing assistance system.
    • The hoist is mobile.
    • There is a relatives' room for the ward.
    • The following facilities are available for patients: a toilet with adaptations and washrooms.
    • The nearest toilet with adaptations for visitors is located on the ground floor.
  • Visiting Hours View

Toilet and Changing Facilities (Reuben Young People's Centre - Neptune Ward)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located along the ward corridor.
    • The toilet with adaptations has no transfer space available.
  • Washroom and Shower Facilities View
    • The washroom facilities which have adaptations are located along the ward corridor and within side rooms 1, 2, 7 and 8.

Room (Parents Room)

  • The room is located along the ward corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 90cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a low visual contrast.
  • Seating available in the room includes: chairs with armrests, sofas and armchairs.
  • Furniture available in the room includes: height adjustable tables and tables.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles and a wash basin.
  • There is no (or very little) background noise in this room.
  • Lighting levels were low at the time of the survey.
  • The height of the counter is 90cm.

Room (Common Room)

  • Common Room.
  • The room is located along the ward corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 89cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: chairs with armrests, stools and chairs without armrests.
  • Furniture available in the room includes: tables and coffee tables.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a television with subtitles.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.

Room (Play Room)

  • The room is located along the ward corridor.
  • The most accessible route to the room has step-free level access.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a high visual contrast.
  • The door opens inwards.
  • The width of the opening is 89cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in the room includes: stools.
  • Furniture available in the room includes: tables.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a wash basin and a play area.
  • There is no (or very little) background noise in this room.
  • Lighting levels were low at the time of the survey.
  • Lighting levels are adjustable.
  • The height of the counter is 90cm.

Bathroom with Adaptations (Wheel-in Shower)

  • Location and Access View
    • The bathroom surveyed is located along the ward corridor.
    • The most accessible route to the bathroom has step-free level access.
    • There is step-free level access into the bathroom.
    • There is written text and pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 82cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the bathroom are 250cm (width) x 300cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 166cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 52cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 120cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 106cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 122cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The bathroom has a pedal bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 170cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The bathroom has a wheel-in shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever.
    • There is a flip-down shower seat.
    • The shower seat is 50cm from the floor.
    • There are dropdown rails for the shower.
    • The shower grab rail has a high visual contrast.
    • The shower dropdown rails have a high visual contrast.
    • There is a pull cord emergency alarm for the shower within 10cm from the floor.
    • The height of the baby change is 100cm.

Standard Bedroom (Baby Bays)

  • Cubicle 4.
  • The bedroom surveyed is located along the ward corridor.
  • The most accessible route to the bedroom has step-free level access.
  • There is step-free level access into the bedroom.
  • There is written text and numbered signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 86cm.
  • Furniture can be moved to enable a manoeuvring space next to the bed (150cm x 150cm).
  • The following is available in this bedroom: bedside plug sockets, a riser recliner chair, a chair with armrests, a TV with subtitles and an armchair.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.
  • There are 4 cubicles.
  • Each cubicle has a height adjustable cot.

Standard Bedroom (Two Bed Bays)

  • Beds 11-12.
  • The bedroom surveyed is located along the ward corridor.
  • The most accessible route to the bedroom has step-free level access.
  • There is step-free level access into the bedroom.
  • There is numbered and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • The following is available in this bedroom: bedside plug sockets, an additional single bed, a mixture of chairs with and without armrests, a TV with subtitles and a riser recliner chair.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.
  • This room has 2 height adjustable cots.

Toilet with Adaptations (No Transfer Space)

  • Location and Access View
    • The toilet surveyed is located along the ward corridor.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is written text and pictorial signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 240cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a lateral transfer space next to the toilet.
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the left as you face the toilet.
    • The horizontal grab rail has a high visual contrast.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the left as you face the toilet.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 53cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 122cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 107cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 130cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 169cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.