You are on Getting To The Hospital (Chelsea and Westminster Hospital). Skip to the next section.

Getting To The Hospital (Chelsea and Westminster Hospital)

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• By Road View
  • Chelsea and Westminster Hospital is situated to the south of the Royal Borough of Kensington and Chelsea. The hospital is located along Fulham Road. The postcode to use for the Sat-Nav is SW10 9NH.
  • The hospital has an underground public car park which is accessed via Nightingale Place to the left hand side of the hospital which is located just off Fulham Road. There are 17 Blue Badge bays located within the car park. These are available free of charge to drivers who have a hospital appointment and are displaying a valid Blue Badge in their vehicle. The bays are located near to the car park lifts.
• By Bus View
  • The nearest bus stops (Stop HA and HF) are located on either side of Fulham Road and are approximately 50 yards from the hospital. The 14, 211 and 414 services stop here.
  • There is not an onsite bus stop.
• By Train View
  • The nearest train station is West Brompton. The hospital is 0.8 miles (17 min walk) from the train station via Lillie Road, Finborough Road and Fulham Road.
• By Underground View
  • The nearest underground station to the hospital is Fulham Broadway. The hospital is 0.7 miles (14 min walk) from the underground station via Fulham Road and is served by the District line.
    Other stations nearby include Earl's Court (0.8 miles away) and South Kensington (1.2 miles away), both of which are served by the District and Piccadilly lines. South Kensington is also served by the Circle line.
• Useful Links View
  • For the location of Chelsea and Westminster Hospital please see the link below.
  • To view the web page described above click here (opens in new tab).
  • For transport timetables and services please see the link below.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor, behind the main reception desk.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3315 6727.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found on the lower ground floor, in the office to the rear of the restaurant seating.
• Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
• There is an assistance dog toilet or toileting area on the hospital site.
• The assistance dog toilet or toileting area is located on the ground floor of the hospital, by the car park.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
• To obtain mobility aids please contact main reception, therapies, volunteers and the sight team.
• There is a Safe Place at this hospital which is located within the gardens on Level 3 and Level 5.
• There is a Changing Places facility at this hospital which is located on the ground floor, along the main corridor.

You are on Hospital Parking (Underground). Skip to the next section.

Hospital Parking (Underground)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the left of the hospital via Nightingale Place.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height is 195cm (6ft 5in).
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 450cm (11ft 6in x 14ft 9in).
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the main hospital entrance.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located in the lift lobby of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The hospital entrance is not clearly visible from the car park.
  • The route from the car park to the hospital entrance is clearly signposted.
  • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the lift lobby entrance.
• Comments View
  • Blue Badge holders with a hospital appointment may claim for free parking.

You are on Public Parking (Blue Badge Bays Only). Skip to the next section.

Public Parking (Blue Badge Bays Only)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Netherton Grove.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 210cm x 530cm.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 4 hours only.
• Comments View
  • There is no return permitted within 4 hours.

You are on Getting To (The Tent - Prayer Rooms and Ablution Facilities). Skip to the next section.

Getting To (The Tent - Prayer Rooms and Ablution Facilities)

• The Tent - Prayer Rooms and Ablution Facilities is/are located on Level 4.
• Access to The Tent - Prayer Rooms and Ablution Facilities is via the main hospital entrance.
• Enter via the main hospital entrance and follow the corridor past the escalators, Lifts B, Costa and Boots Pharmacy until you reach Lifts C. Take the lift up to Level 4. As you exit the lift, turn right and follow the corridor. The Tent - Prayer Rooms and Ablution Facilities will be on your right.
• There is step free access, via lift, to The Tent - Prayer Rooms and Ablution Facilities.
• The Tent - Prayer Rooms and Ablution Facilities is approximately 9m from the lift.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

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• Comments View
  • There is an alternative entrance from the car park at Basement level to the Ground Floor of the hospital via Lift A. Please note that Lift A only has access to the Basement, Lower Ground Floor and the Ground Floor.

You are on Outside Access (Main Hospital Entrance). Skip to the next section.

Outside Access (Main Hospital Entrance)

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• Entrance Details View
  • This information is for the entrance located on Fulham Road, at the front of the hospital.
  • There is a drop-off point at this entrance.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 116cm (3ft 10in).
  • There is a door release button when exiting.
  • The height of the door release button is 89cm (2ft 11in).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 141cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 142cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
• Comments View
  • The height of the push pad button to open the accessible door is 88cm.
  • There are two revolving doors either side of the accessible entrance.
  • The height of the button to slow down the revolving doors is 83cm from the floor.
  • There are free standing hand sanitisers beyond the revolving doors.
  • The height of the free standing hand sanitisers are 107cm.

You are on Other Floors (Stairs 2). Skip to the next section.

Other Floors (Stairs 2)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are Lower Ground, Ground, 1, 2, 3, 4 and 5.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.
• Comments View
  • Access to stairs 3, 4, 5 and 7 is via key card only.

You are on Lift (Lift C). Skip to the next section.

Lift (Lift C)

• There is a lift for public use.
• The lift is located to the centre of the hospital.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 48m (52yd 1ft) from the main hospital entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are Lower Ground, Ground, 1, 2, 3, 4 and 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 130cm.
• The dimensions of the lift are 134cm x 260cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Opening Times. Skip to the next section.

Opening Times

• The venue is open 24hrs.

You are on Entrance (Place of Worship / Prayer Room - Male). Skip to the next section.

Entrance (Place of Worship / Prayer Room - Male)

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• Entrance Details View
  • This information is for the entrance located on Level 4.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a door release button when exiting.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 83cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 83cm.

You are on Place of Worship / Prayer Room (Male). Skip to the next section.

Place of Worship / Prayer Room (Male)

• The place of worship/room is located on Level 4.
• There is ramped/sloped access to the place of worship/room.
• The place of worship/room is not clearly signed.
• The type of flooring in the place of worship/room is carpet and vinyl/laminate.
• There is sufficient space for a wheelchair user to manoeuvre within the place of worship/room.
• There is a mixture of chairs with and without armrests.
• There is sufficient space for a wheelchair user to use the seating area.
• There is space for an assistance dog to rest.
• There is not a hearing assistance system for the room(s).
• Background music is not played in the room.
• There is not a speaker system in the room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels in the room are good.
• The width of the gap on the approach is 89cm as shown in photograph 2.

You are on Level Change (Male). Skip to the next section.

Level Change (Male)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the approach to the prayer room.
• The ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 89cm (2ft 11in).
• The lighting levels at the ramp/slope are good.

You are on Place of Worship / Prayer Room (Female). Skip to the next section.

Place of Worship / Prayer Room (Female)

• The place of worship/room is located on Level 4.
• There is ramped/sloped access to the place of worship/room.
• The place of worship/room is not clearly signed.
• The door(s) open(s) away from you (push).
• The door(s) for the room is/are not push pad activated.
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 83cm.
• The type of flooring in the place of worship/room is carpet and vinyl/laminate.
• There is sufficient space for a wheelchair user to manoeuvre within the place of worship/room.
• There are chairs without armrests.
• There is sufficient space for a wheelchair user to use the seating area.
• There is space for an assistance dog to rest.
• There is not a hearing assistance system for the room(s).
• Background music is not played in the room.
• There is not a speaker system in the room.
• There is not a red flashing fire alarm beacon within the room.
• The lighting levels in the room are good.
• The width of the gap on the approach is 150cm as shown in photograph 2. There is a small threshold at the entrance.

You are on Level Change (Female). Skip to the next section.

Level Change (Female)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located on the approach to the prayer room.
• The ramp/slope is slight.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 150cm (4ft 11in).
• The lighting levels at the ramp/slope are good.

You are on Washroom (Male). Skip to the next section.

Washroom (Male)

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• Washroom Details View
  • The washroom surveyed has a wash basin.
  • There is/are 2 washroom(s) of this type in the area.
  • The washroom surveyed is located to the left of The Tent - Prayer Rooms and Ablution Facilities entrance.
  • The washroom surveyed is approximately 1m from the Tent - Prayer Rooms and Ablution Facilities entrance.
  • There is step free access to the washroom surveyed once inside the area.
  • This washroom is male.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) does not/do not have a lock.
  • The door is easy to open.
  • The width of the door opening is 71cm (2ft 4in).
  • The dimensions of the washroom are 189cm x 143cm (6ft 2in x 4ft 8in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is not a mirror.
  • There is a wash basin.
  • The height of the wash basin is 65cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is lever. It is not a mixer tap.
  • There is a soap dispenser.
  • The height of the soap dispenser is 130cm.
  • There is a towel dispenser.
  • The height of the towel dispenser is 140cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is low.
  • The visual contrast between the internal washroom door and wall is low.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are good.
• Comments View
  • The height of the bench is 49cm.
  • The height of the step to access the wash basin is 24cm.

You are on Washroom (Female). Skip to the next section.

Washroom (Female)

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• Washroom Details View
  • The washroom surveyed has a wash basin.
  • There is/are 2 washroom(s) of this type in the area.
  • The washroom surveyed is located to the right of The Tent - Prayer Rooms and Ablution Facilities entrance.
  • The washroom surveyed is approximately 1m from the Tent - Prayer Rooms and Ablution Facilities entrance.
  • There is step free access to the washroom surveyed once inside the area.
  • This washroom is female.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) does not/do not have a lock.
  • The door is easy to open.
  • The width of the door opening is 71cm (2ft 4in).
  • The dimensions of the washroom are 189cm x 141cm (6ft 2in x 4ft 8in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is not a mirror.
  • There is a wash basin.
  • The height of the wash basin is 74cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is lever. It is not a mixer tap.
  • There is a soap dispenser.
  • The height of the soap dispenser is 133cm.
  • There is a towel dispenser.
  • The height of the towel dispenser is 128cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is low.
  • The visual contrast between the internal washroom door and wall is low.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are good.
• Comments View
  • The height of the bench is 49cm.
  • The height of the step to access the wash basin is 24cm.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Changing Places facilities are located on the Ground Floor.
• Accessible toilet facilities are located on the Lower Ground Floor to the right of Lift A and to the left of Lift D, along the main corridor. They are also located on the Ground Floor along the main corridor.
• Female and male standard toilet facilities are located on the Ground Floor, along the main corridor.
• Shared standard toilet facilities are located on the Ground Floor to the right of Lift A and along the main corridor. Further toilets are also located on the Lower Ground Floor next to Think Food restaurant.
• Parent and baby changing facilities are located on the Ground Floor along the main hospital corridor.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Chelsea and Westminster Hospital - Main Building link (new tab) - click here.