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Urgent Treatment Centre

Chelsea and Westminster Hospital, 369 Fulham Road, London, SW10 9NH

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Access Guide

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Getting To The Hospital (Chelsea and Westminster Hospital)

  • By Road View
    • Chelsea and Westminster Hospital is situated to the south of the Royal Borough of Kensington and Chelsea. The hospital is located along Fulham Road. The postcode to use for the Sat-Nav is SW10 9NH.
    • The hospital has an underground public car park which is accessed via Nightingale Place to the left hand side of the hospital which is located just off Fulham Road. There are 17 Blue Badge bays located within the car park. These are available free of charge to drivers who have a hospital appointment and are displaying a valid Blue Badge in their vehicle. The bays are located near to the car park lifts.
  • By Bus View
    • The nearest bus stops (Stop HA and HF) are located on either side of Fulham Road and are approximately 50 yards from the hospital. The 14, 211 and 414 services stop here.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest train station is West Brompton. The hospital is 0.8 miles (17 min walk) from the train station via Lillie Road, Finborough Road and Fulham Road.
  • By Underground View
    • The nearest underground station to the hospital is Fulham Broadway. The hospital is 0.7 miles (14 min walk) from the underground station via Fulham Road and is served by the District line.
      Other stations nearby include Earl's Court (0.8 miles away) and South Kensington (1.2 miles away), both of which are served by the District and Piccadilly lines. South Kensington is also served by the Circle line.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor, behind the main reception desk.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 020 3315 6727.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found on the lower ground floor, in the office to the rear of the restaurant seating.
  • Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
  • There is an assistance dog toilet or toileting area on the hospital site.
  • The assistance dog toilet or toileting area is located on the ground floor of the hospital, by the car park.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs, tri wheel walkers, walking frames, walking sticks, mobile hoists, hoist slings, adjustable beds and crutches.
  • To obtain mobility aids please contact main reception, therapies, volunteers and the sight team.
  • There is a Safe Place at this hospital which is located within the gardens on Level 3 and Level 5.
  • There is a Changing Places facility at this hospital which is located on the ground floor, along the main corridor.

Hospital Parking (Underground)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the left of the hospital via Nightingale Place.
    • The car park type is underground.
    • The car park does have a height restriction barrier.
    • The maximum height is 195cm (6ft 5in).
    • The car park does have a barrier control system.
    • There is a touchscreen at the barrier.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is concrete.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 350cm x 450cm (11ft 6in x 14ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main hospital entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located in the lift lobby of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the lift lobby entrance.
  • Comments View
    • Blue Badge holders with a hospital appointment may claim for free parking.

Public Parking (Blue Badge Bays Only)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on Netherton Grove.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 210cm x 530cm.
    • There are not parking charges for the on street Blue Badge parking bay(s).
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 4 hours only.
  • Comments View
    • There is no return permitted within 4 hours.

Outside Access (Emergency Department Main Entrance)

  • Entrance Details View
    • This information is for the entrance located to the right of the hospital main entrance at the front of the hospital building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 140cm (4ft 7in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 103cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 107cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Reception (Main)

  • Reception View
    • The reception point is located ahead from the Emergency Department main entrance.
    • The reception point is approximately 10m (10yd 2ft) from the Emergency Department main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+) .
    • There is not sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 25/05/2021.
    • The hearing assistance system was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • The waiting room / area does have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Opening Times

  • The venue is open 24hrs.

Department / Service (Urgent Treatment Centre)

  • Department / Service Access View
    • The Urgent Treatment Centre is located on the Ground Floor, to the right from the Emergency Department Main Entrance.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 174cm .
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area and treatment rooms.
    • There are 11 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is available from another department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located in the main hospital reception area.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located in the main hospital reception area.
  • Comments View
    • There is an alternative entrance along the emergency department main corridor as shown in photograph 4.
    • The doors are double, heavy and open away from you (push).
    • The width of the doors are 174cm.

Waiting Room / Area (Urgent Treatment Centre)

  • There is a waiting room / area.
  • The waiting room / area is approximately 5m from the Urgent Treatment Centre entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • All chairs are permanently fixed.
  • Some chairs with armrests are available.
  • There is not ample room for a wheelchair user to manoeuvre.
  • The manoeuvring space is obstructed by the seating.
  • Announcements are in person.
  • The waiting room / area does have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Room / Area (Cubicles)

  • There is / are 10 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; 10.
  • The room / area is approximately 5m from the Urgent Treatment Centre entrance.
  • There is level access to the room / area.
  • There is not a/are not door(s) into the room / area.
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are good.

Room / Area (Plaster Room)

  • There is / are 1 room(s) / area(s) available.
  • The name / number of the room / area surveyed was; Plaster Room.
  • The room / area is approximately 6m from the Urgent Treatment Centre entrance.
  • There is level access to the room / area.
  • There is a/are door(s) into the room / area.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room / area.
  • Lighting levels are good.

Consultation / Treatment Room (Treatment Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Treatment Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 88cm (2ft 11in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Location of Toilet/Changing Facilities

  • Changing Places facilities are located on the Ground Floor.
  • Accessible toilet facilities are located on the Lower Ground Floor to the right of Lift A and to the left of Lift D, along the main corridor. They are also located on the Ground Floor along the main corridor.
  • Female and male standard toilet facilities are located on the Ground Floor, along the main corridor.
  • Shared standard toilet facilities are located on the Ground Floor to the right of Lift A and along the main corridor. Further toilets are also located on the Lower Ground Floor next to Think Food restaurant.
  • Parent and baby changing facilities are located on the Ground Floor along the main hospital corridor.

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