Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Dean Street Express

34 Dean Street, London , W1D 4PR

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

  • This is a clinic.
  • Services within the building include: STI testing.

Getting Here

  • By Road View
    • The venue is located in central London, South of Soho Square which is just to the South of the A40 Oxford Street and to the West of Charing Cross Road. The venue is within the London Congestion Charge Zone.
    • There is a limited availability of metered standard parking spaces and Blue Badge parking spaces in Soho.
  • By Bus View
    • The nearest bus stop is Dean Street Chinatown. This stop serves routes 14, 19, 38, N19, and N38. Please use the TFL Journey Planner for details of the most suitable route. All London buses are wheelchair accessible.
  • By Train View
    • The nearest national rail station is Charing Cross. There are staff to assist with portable ramps from the train to the platform at this station. There is step-free access from the platform to the street. There are taxis and connecting buses available at this station. There are connections by bus and underground services from other London rail stations.
  • By Underground View
    • The nearest underground station is Leicester Square, which is served by the Piccadilly Line and Northern Line. Leicester Square underground station is 0.3 miles from the venue.
  • Useful Links View

Getting Help and Assistance

  • A member of staff trained in BSL skills is not normally on duty.
  • Language interpreters can be provided on request.
  • The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
  • There is not a wheelchair to borrow to use around the building.
  • Water bowls for assistance dogs are available.
  • There is not a/are not hearing assistance system(s) available.
  • Home visits services are not available.

Parking

  • The venue does not have its own car park.

Opening Times

  • Monday 08:00 - 19:00.
  • Tuesday 08:00 - 19:00.
  • Wednesday 12:00 - 19:00.
  • Thursday 08:00 - 19:00.
  • Friday 09:00 - 16:00.
  • Saturday 11:00 - 16:00.
  • Sunday Closed.

Outside Access (Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the venue.
    • The entrance area/door is clearly signed.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 121cm (3ft 12in).
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 115cm (3ft 9in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width with a locked extension leaf.
    • The door(s) may be difficult to open.
    • The width of the door opening is 97cm.
  • Step Details View
    • The step(s) is/are located in the opening of the door.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are shallow (2cm - 10cm).

Getting Around

  • Access View
    • There is step free access throughout the ground floor.
    • There is a slight ramp, with no handrails, for access to the screening rooms.
    • The width of the ramp or slope is 141cm (4ft 8in).
    • This level change can be seen in photographs 1 and 2.
  • Circulation View
    • There are not doors in corridors which have to be opened manually.
    • The type of flooring in walkways and corridors is vinyl.
    • There is flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
    • Handrails are not provided in corridors.
    • Seating is not provided in corridors.
    • There is high visual contrast between the walls and floor in all areas.
    • The lighting levels are moderate to good.
  • Signage and Wayfinding View
    • Wayfinding signage is not provided.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does play background music in public areas.
    • Music is played throughout the venue.
    • There is not a hearing assistance system in the public areas of the building.

Reception

  • Reception View
    • The reception point is located ahead as you enter.
    • The reception point is approximately 2m (2yd 7in) from the main entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is not a waiting area close to the reception point.
  • Comments View
    • There is a self check-in counter at the rear of the reception that is 95cm in height.

Other Floors

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • The floors which are accessible by stairs are G and LG.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are not provided on landings.
    • The lighting levels are moderate to good.
  • Other View
    • The area(s)/service(s) on the floors which are not accessible is/are waiting room and consultation rooms.

Waiting Room / Area (Lower Ground Floor)

  • There is a waiting room / area.
  • There is not level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • Some chairs are permanently fixed.
  • Some chairs with armrests are available.
  • Some tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Poland St)

  • There is / are 8 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Poland St.
  • There is not level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 75cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Old Compton St)

  • There is / are 8 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Old Compton St.
  • There is not level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 75cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Standard Toilet(s) (Screen Room)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The shared toilet is located on the ground floor at the rear of the venue.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 14m from the main entrance.
    • The visual contrast between the external toilet door(s) and wall(s) is high.
    • There is written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 80cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are moderate to good.